John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,814 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,814 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such an amazing company, great customer service, really friendly and helpful and the prices are not to be missed.”

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Posted 5 years ago

“Have ordered from John and Ginger before, this experience was again excellent, order arrived with 2 days , well packed and in perfect condition. Prices on the Neom candles of which we had ordered 4 were excellent, We would not hesitate to recommend John and Ginger.”

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Posted 5 years ago

“Product was the real thing and well priced but the customer service is next to useless. I asked for a change of delivery address within seconds of ordering - reply: no can do. I asked for a cancellation - reply: can do (but didn't). The item eventually turned up days later but it was just by sheer luck I'd not re-ordered the item from elsewhere.”

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Posted 5 years ago

Dear Customer, we don't understand as we have looked through every single contact us facility, from live chat to customer care emails and phone messages, and we cannot find any correspondence from you. We are very responsive to our customers, and can change our customers addresses and delivery services very easily. Are you sure it was our company that you spoke to? As a family run business we pride ourselves on being very efficient, friendly and we are always here to help. You just need to call, or use our live chat during working hours to receive an immediate response.

Posted 5 years ago

“My son’s skin has definitely improved by using your teen products. Will be ordering more 👍🏻”

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Posted 5 years ago

“Ordered product for many years , always delivered on time , excellent service .”

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Posted 5 years ago

“I HAVE BEEN USING JOHN AND GINGER TO PURCHASE DERMALOGICA FOR MANY YEARS AND ALTHOUGH ON OCCASION I HAVE BOUGHT FROM OTHER SITES DUE TO VARIETY IN PRICE I HAVE ALWAYS FOUND THE SERVICE, SPEED OF DELIVERY AND RANGE OF PRODUCTS TO BE SECURE AND EFFICIENT. WOULD DEFINITELY RECOMMEND”

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Posted 5 years ago

“Still received nothing and its over 2 weeks. No possibility to track order. Im not very happy. Enrica”

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Posted 5 years ago

Dear Customer, I can confirm that your order has been shipped and should arrive with you soon. Most international orders arrive on time, however sometimes international orders take longer to reach their destination due to customs. If this occurs then there isn't much we, or the delivery company can do, except wait for customs to process it. Our standard delivery is a good choice when you want to save money. However we recommend you to use our premium delivery service next time if you don't want to wait the standard delivery times. Please email us with your details so we can help you further. Thank you for shopping at John And Ginger.

Posted 5 years ago

“Mr John Echeverri was really helpful. The products are amazing. Thank you”

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Posted 5 years ago

“Great range of products and excellent service.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fast delivery 5 stars”

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Posted 5 years ago

“Product arrived promptly and well packaged. Also had a few free samples. However I ordered the wrong colour, always a problem in line”

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Posted 5 years ago

“Excellent purchase experience; easy to find product, purchase and quick delivery. Added touch of free samples was lovely!”

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Posted 5 years ago

“Great customer service & good communication. Fab choice of products at great prices and quick delivery.”

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Posted 5 years ago

“Great service and easy to use website.”

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Posted 5 years ago

“I purchased two items from you and both were not worth the high price and the results were very poor.”

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Posted 5 years ago

“I have only buy twice from John and ginger and I wouldn't go any we're else very quick to arrive and I love the free simple very happy 😃”

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Posted 5 years ago

“I am a guy and I chose to colour my hair "down there", it was that or all off as I am not ready to accept grey down there. The kit was complete, good instructions and I followed to the letter, with emergency wash off arrangements made ready... just in case. but no burn was experienced at any point. At the prescribed time, I washed off, and then had to scrub some skin that was stained despite the Vaseline... I must have missed a bit. the result is amazing, back to black and has so far lasted 3 months. Awesome result and I have two more applications waiting from my first kit. Tip for the guys, just do the pubic mound, the dangly bits would be too messy and hard to scrub the stains off. Very happy and highly recommend this product and company.”

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Posted 5 years ago

“Prices and delivery excellent.will definately use this company again.”

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Posted 5 years ago

“Smooth purchase. Ordered, got it, sorted. Though had a delay but it arrived as ordered.”

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Posted 5 years ago

John And Ginger is rated 4.8 based on 1,814 reviews