John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,815 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really impressed with the range of products available. Delivery is free if you spend £20 and my order was dispatched the same day. Great service, fast shipping. Will definitely shop here again.”

Helpful Report

Posted 5 years ago

“I have bought this product as my daughter suffers with bad breakouts and this product looks really good so I hope it gives good results! However I’m very annoyed at the shipping costs, I own a very successful e-commerce site and we offer free shipping, and how can you justify charging over £15 for express delivery, £3.75 to arrive in up to 3 days, it’s a bit of a joke so let’s hope being ripped off on postage it clears up her face!”

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Posted 5 years ago

Dear Customer, you placed your order this morning. It will be shipped today by Royal Mail 24 Service. We offer Free Delivery on all orders over £20 and if you want to upgrade to Premium delivery then you pay £2.75 - If your order is less than £20 you pay an extra £1 - The £15 charge is for SATURDAY Special Delivery Only, this is the most Premium service that Royal Mail offers. Most of our customers enjoy the Free Delivery as the service is good. If you need advice on choosing the right delivery service next time, then please contact us and we will be happy to help. Thank you for shopping at John And Ginger.

Posted 5 years ago

“Thank heavens for John and Ginger! They are one of few companies in this country that stocks and supplies my favourite tinted moisturiser. The website was straight forward and easy to navigate, communications post ordering great and speed of delivery fantastic. The addition of the sample products provided a good opportunity to try out some new high end products. Overall, I’m very impressed with the service - thank you!”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“The order came as promised but nobody replied to my email when there was a problem with a product.”

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Posted 5 years ago

Dear Customer, we're sorry that you haven't received the emails that we sent to you replying to all your questions. Please check the junk mail folder. We will resend those emails again. Please add our customer care email address to your whitelist so they can reach you. Many thanks!

Posted 5 years ago

“1st Class service. Can’t fault it. Thanks”

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Posted 5 years ago

“Purchased from John & Ginger for a long time and cannot fault them in any way. They are fabulous. Would not shop anywhere else. Really helpful if assistance needed and great prices. Patricia M.”

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Posted 5 years ago

“Great service thank you!”

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Posted 5 years ago

“Great prices, delivery time is accurate, great products.”

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Posted 5 years ago

“Couldn't be happier with this store. Always buy my Dermalogica here and it arrives promptly and well-packaged.”

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Posted 5 years ago

“have been a customer for many years and the products and service are exceptional.”

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Posted 5 years ago

“As usual great service 👍🏻”

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Posted 5 years ago

“Great price. Excellent service. Quick delivery. This is my third time shopping here and definitely not my last. Thank you”

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Posted 5 years ago

“Quick delivery, great price & freebies! Yay. Thank you team x”

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Posted 5 years ago

“Trusted supplier over the years, very happy with the products.”

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Posted 5 years ago

“Helpful on telephone and fast delivery service. Sometimes hard to know which codes to apply when on Internet. Overall excellent service.”

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Posted 5 years ago

“Quick delivery good choice of samples and best prices”

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Posted 5 years ago

“This is such an amazing company, and lovely staff. Send products on time.”

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Posted 5 years ago

“Quick free delivery with the items I wanted. All good!”

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Posted 5 years ago

“Excellent service - will continue buying from John and Ginger on a regular basis. Would recommend strongly.”

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Posted 5 years ago

John And Ginger is rated 4.8 based on 1,815 reviews