John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.81

4.8 Rating 1,901 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“It has consistently been a pleasure ordering items from John and Ginger and so reassuring to know that they have impart a genuine interest in your needs and do their utmost to ensure you or the person you are ordering for will be more than satisfied with the product received. The products arrive promptly and in good condition. This has been especially invaluable to me during this past year when unable to visit my sister and husband who live in Shoreham when wanting to send birthday / Christmas presents.”

Helpful Report

Posted 4 years ago

“My order of 8 items ( of £380) placed on 29 November 2020, was not posted till a whole 9 days later, thus meeting a greater backlog in the postal services. The result is that on 7th January 2021 ( 40 days after the order), these items are still in transit. Eight people did not get their Christmas gifts. I wish you had posted earlier and offered Courier delivery such as UPS or DHL at a cost greater than Royal Mail, but giving your international customers the choice to a) receive goods after they were needed at Royal Mail costs, or b) to pay extra postage and get them on time.”

Helpful Report

Posted 4 years ago

Dear International Customer, we're sorry that your parcel didn't arrive as quick as you were expecting it. We despatched the order to your country as quick as we could by our tracked & signed service. The parcel arrived to your country on the normal time for the service we use, but as you mentioned to us by email, your country is working very slowly to process parcels because of Covid. You asked us to double wrapped everything to protect the parcel because of the delays in your country, and we did that. We are very clear about the delivery company that we use, we have worked with them for over 15 years without problems. This year is different and in fact, the parcel got delayed as soon as it arrived to your country as you expected. It'll be delivered very soon. We recommend to all our international customers to give extra time when buying presents at Christmas, 2020 needed more extra time, as you already knew, especially for your country. We will take action on your feedback and will discuss about offering other delivery companies at Christmas time for the international customers, but please note that the company that we've been using for all these years have been amazing. We're really sorry about your Christmas presents been delayed. Customer care will contact you with further details and to arrange something for you for the inconvenience caused. We hope your parcel arrive this week. Thank you for your feedback and your understanding. Kind regards, the john & ginger team.

Posted 4 years ago

“I have been a customer since they began. I like Dermalogica and now Neom, both available through J&G. I only ever use this company. Their prices are constantly low and fare and their reliability and service second to non. Well done John and Ginger.”

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Posted 4 years ago

“Excellent I can’t rate John and ginger enough, from ordering to delivery. Even the products were boxed up well and arrived without a problem. Thank you.”

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Posted 4 years ago

“Excellent value and products arrive promptly.”

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Posted 4 years ago

“Great service as always from John and Ginger. A full selection of Dermalogica products, quick delivery and the free samples are a nice added extra!”

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Posted 4 years ago

“Great shopping experience, prompt delivery and lovely products. Will definitely shop from here again.”

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Posted 4 years ago

“Love John and Ginger. Super range of products, I like to use vegan and cruelty free, and their free samples are always very welcome. Order always arrives on time. Definitely recommend.”

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Posted 4 years ago

“Excellent service. Placed my order and was contacted by a lovely lady regarding one of the items I had ordered . Dealt with the issue and as promised the products arrived on time . Certainly would use again”

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Posted 4 years ago

“My item was sent by Special Delivery free of charge so was received the following day, - thank you, I wasn’t expecting that! My item was also packaged extremely well. I can’t comment on customer services as I haven’t needed to contact them, but packaging and delivery alone were 5* - highly recommended.”

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Posted 5 years ago

“I was very pleased with my purchase. Beautifully boxed and perfect stocking fillers.”

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Posted 5 years ago

“Lovely gifts and quick delivery despite Christmas rush”

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Posted 5 years ago

“Nice website, item purchased delivered promptly with no fuss. Very pleased with the item.”

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Posted 5 years ago

“They are always so helpful with a quick reliable service”

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Posted 5 years ago

“John and Ginger is an excellent website providing a very efficient service and delivery. I would have liked though to be able to read reviews about the product I'm viewing which I haven't been able to access yet.”

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Posted 5 years ago

“Given that I live in Barbados my order was handled extremely efficiently, arriving in record time. I will definitely be ordering from John & Ginger again. Much appreciated.”

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Posted 5 years ago

“I searched for the best price for the brand I wanted to try, John and Ginger were the most competitive. The items arrived on time and the day promised. Very happy especially at this particular time of year when everyone is extra busy.”

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Posted 5 years ago

“Love their products and always very efficient with the delivery. Been ordering from John and Ginger for years now and never disappoints.”

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Posted 5 years ago

“Easy to order, kept notified and quick delivery - what else could you want!”

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Posted 5 years ago

“The best Dermologica website available. Very fast delivery, low prices, lots of offers and samples to try and excellent customer service. Thank you!”

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Posted 5 years ago

John And Ginger is rated 4.8 based on 1,901 reviews