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Jackson Woodturners Reviews

4.8 Rating 2,732 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,732 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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A GIBBS
Verified Buyer
“Fast friendly service . Would defiantly recommend !”
Helpful Report
Posted 9 years ago
Robert Dipple
Verified Buyer
“Order correct and delivered on time. Only disappointment came when unpacking, wood arrived really well packaged so unable to check for damage whilst impatient delivery driver waited! On un packing several pieces were dented, no corresponding dents in packaging so can only assume it was dispatched like that. Disappointing as stair parts are really visible .”
Helpful Report
Posted 9 years ago
P SHARRATT
Verified Buyer
“Telephone ordering and delivery very efficient .Product met expectations .Had a little difficulty with website .”
Helpful Report
Posted 9 years ago
SUE QUICK
Verified Buyer
“We purchased a finished oak broomstick handrail & end caps. Prior to purchase, I telephoned as I had some queries; these were handled very helpfully. The delivery was efficient & on time. The products were well packaged & undamaged. The handrail is beautiful & the end caps enhance it's appearance. An excellent service.”
Helpful Report
Posted 9 years ago
John Kinnear
Verified Buyer
“Came on day promised. Looks good quality.”
Helpful Report
Posted 9 years ago
MARK CHEYNE
Verified Buyer
“Have used many times and will continue to do so . Very good service with prompt delivery. "Luke" ( member of staff) is well informed and a pleasure to deal with . Best wishes M. Cheyne joiners”
Helpful Report
Posted 9 years ago
Anthony Funnell
Verified Buyer
“Wanted something a bit different for our landing and saw these chrome spindles on your website. Well made and would recommend to others.”
Helpful Report
Posted 9 years ago
Alan Southworth
Verified Buyer
“As usual the delivery was on time all the components were there no problems at all thank you”
Helpful Report
Posted 9 years ago
S DOLAN
Verified Buyer
“excellent service, excellent quality, kept well informed and updated on delivery, faultless service.”
Helpful Report
Posted 9 years ago
LINDSAY CHILDS
Verified Buyer
“Everything was delivered as promised. Job done thanks????”
Helpful Report
Posted 9 years ago
Michael Brannelly
Verified Buyer
“Purchased stair rail fittings. Ordered on Thursday, arrived on Friday, no fuss, no drama! Delivery costs very competitive, and a great deal cheaper than some, so very pleased. Fixings are as described and of decent quality for the price. Overall, cannot fault the service and I'll use Jacksons again.”
Helpful Report
Posted 9 years ago
LEE KETTLEWELL
Verified Buyer
“I struggled to find the barley twist spindles anywhere but found them online at Jackson wood turners at a decent price and they delivered next day.”
Helpful Report
Posted 9 years ago
Gary Burge
Verified Buyer
“I have just recently bought some white painted base rail and handrail with infills plus 30 stopped chamfered spindles at 32 mm x 32 mm which we were hoping to use on a customers job as we didnt have time to machine them ourselves. Unfortunately when the boxes were unwrapped it was clear that the handrail and baserail i had ordered to be white was in fact cream, and the infills that came with each were proud of the groove in the rail itself they were also different thicknesses and widths and none of them were remotely tight in the groove. the handrails, baserail and spindles there selves also had a lot of machined break out on, which had just been sprayed over with no attempt to sand out the offending patches.Needless to say when it was all together it was shocking, and it looked as though our apprentice had done the machining and having no clue as to what any machine did. Not Happy. I have ordered oak handrail and base rail before and have had to sand every length to ensure i get the finish i require and my customers expect, i will think twice about ordering anything from you again.”
Helpful Report
Posted 9 years ago
Hello Gary, We are very sorry to here that you were not happy with our products. If you had contacted us, we would have been happy to exchange anything that you were unhappy with. We do find it strange that you did install the parts, that you knowingly thought were sub-standard, without contacting us to report these issue? As our product listings state, our White Primed products are in fact primed only and designed to be painted over by our customers. As a company, we pride ourselves on being an honest and approachable, with the best quality products. If any customer feels that our products are sub-standard, we will happily replace them. Regards Tha Jackson Woodturners Team
Posted 9 years ago
Tony Cassidy
Verified Buyer
“Once again Jackson Woodturners have delivered on time, on spec and undamaged. Another good reason to keep going back to them.”
Helpful Report
Posted 9 years ago
Jan Allan-Daniel
Verified Buyer
“Excellent product, looking forward to seeing it in the wall (light oak bannister) However, box badly damaged on arrival inspire if fragile tape on the box! Recommend product checked for damage before driver leaves”
Helpful Report
Posted 9 years ago
Thank you for your review, we are glad that you are happy with your order. We do advise in our terms for all customers to check their packages for damage, prior to signing. Due to us having to use a third party carrier, they do not always take as good a care of parcels as we would like. Kind Regards The Jackson Woodturners Team
Posted 9 years ago
Martin Goddard
Verified Buyer
“Excellent quality handrail in White Oak - beautiful grain and finish. First class fittings and super fast delivery. What more could one want? Thank you.”
Helpful Report
Posted 9 years ago
Paul Windget
Verified Buyer
“Superb company. I'm a carpenter in Kent. Use them all the time for my stair parts. Great materials, superb price, quick delivery & excellent customer service.”
Helpful Report
Posted 9 years ago
Pat Bragg
Verified Buyer
“The items I ordered were of excellent quality, economically priced and delivery was prompt.”
Helpful Report
Posted 9 years ago
Paul Lewsey
Verified Buyer
“Exactly what I wanted and came when need my customer was over the moon. Will definitely use again if needed”
Helpful Report
Posted 9 years ago
Stephen Northrop
Verified Buyer
“Placed the order ask for delivery on a given day. Order arrived on that day and all was packed well and correct . Good job done well . Stephen”
Helpful Report
Posted 9 years ago
Jackson Woodturners is rated 4.8 based on 2,732 reviews
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