Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 640 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 8th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an ornamental garden sprinkler Very pleased with swift and efficient service to get to me in time for my daughters birthday Thank you Joanna - will definitely use your company again Susan Willerton”

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Posted 3 years ago

“I would like to say a huge thank you to Jack's Garden Store for your excellent professional and friendly service. I phoned to order a pergola for my birthday, Jo was so helpful and said that she would try to organise delivery for my birthday and I am pleased to say that it arrived in great condition within a day of my birthday. Delighted with the whole experience and my pergola, thank you Jo and Bruce”

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Posted 3 years ago

“Of all my online shopping l can honestly say this company was the most helpfull l have dealt with they went that extra mile to keep me informed and l cant praise them enough , Joanna was especialy good. Product price and service all first class. Totaly recommend them to all”

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Posted 3 years ago

“We ordered a norlog 50 gallon pond and pump what a fantastic pond easy to put together. The customer service was excellent they do what they say 1st class.”

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Posted 3 years ago

“Very happy with our Edinburgh 1. Wood is a natural product so wasn’t surprised to see a couple of items warped...but with some encouragement it all slotted into place the end result is great. We’ve definitely purchased a quality product. Instructions needed some interpreting but we got there. From order to delivery, it was a personal service and positive experience.”

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Posted 3 years ago

“Fabulous item - looks amazing and throws out a lot of heat. Great communication with the seller throughout. Highly recommended.”

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Posted 3 years ago

“THIS WILL BE AN UNUSUAL REVIEW - WE HAD A PROBLEM WITH OUR ORDER! IT WAS IMMEDIATELY RECTIFIED WITH AN ALMOST INSTANT REFUND! FIRST CLASS CUSTOMER SERVICE - A RARITY TODAY.”

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Posted 3 years ago

“Very happy with the customer service and timescales for delivery, especially given the lockdown. However, PLEASE reduce your use of polystyrene packaging. There are so many alternatives to this vile stuff. Polystyrene was recently reclassified as probably carcinogenic by the WHO and a styrene gas leak killed around a dozen poor folk in India in May. Styrene is a menace in the environment. I'd rate 5 if I hadn't received a huge delivery of polystyrene.”

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Posted 3 years ago

“Despite the delay with the product from the manufacturer I found Jo at Jack's Garden Store extremely helpful. Great customer service and once the product had arrived it was exactly what we hoping for. I would definitely recommend their service and I would have no hesitation ordering from them again in the future. Many thanks”

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Posted 3 years ago

“Really first class customer service. Jo was most helpful and clear in all dealings regarding purchase and delivery to us in Scotland. Arbour arrived in perfect condition and was assembled without any real issues although the instructions were a bit odd! Nothing that an average DIY enthusiast couldn’t figure out however. Really pleased with finished results and would have no hesitation in recommending this company to anyone.”

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Posted 3 years ago

“A pleasure ordering from Jacks Garden Store Jo, helpful from the beginning to end . We would thoroughly recommend .”

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Posted 3 years ago

“Super efficient. Arrived in very good time. Sadly our bench arrived damaged but Jo sorted it incredibly efficiently for us. Wouldn’t hesitate in ordering from Jacks again.”

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Posted 3 years ago

“I just wanted to thank you for your first class service and very competitive pricing. We ordered a 4 x 2 wooden storage shed at the height of Covid-19 lockdown. Your competitors were all quoting from 3 - 4 months delivery time but Jo checked and, within a few hours, confirmed a date within four weeks. The shed arrived on the day booked, a couple of hours early, with all precautions against cross-infection taken by the Shire delivery driver. I cannot fault your attention to detail and speed of service. Thank you very much indeed.”

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Posted 3 years ago

“I would highly recommend Jack's Garden Store - Jo was so helpful from start to finish, and it made buying my garden furniture a happy experience during lock down. I felt that the company went above and beyond to make my small purchase feel as important as if I had spent thousands of pounds. They had some nice little extra touches to make my shopping experience great - you will have to try them yourself to find out! Great service thank you!”

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Posted 3 years ago

“I was happy with the prices I paid and the service in helping me was excellent.”

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Posted 3 years ago

“We had an item that was in high demand and had in addition hold ups from the supplier. Jo looked after our order from start to finish. She gave excellent service which was definitely a cut well above the average. I will shop there again.”

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Posted 3 years ago

“The service was excellent, highly professional and the delivery was prompt. Great follow up service and the product quality was very good indeed. Thank you.”

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Posted 3 years ago

“My wife and I wanted to buy a croquet set to give us something fun to enjoy in our garden. Most companies were out of stock, or charging a fortune due to lockdown. As soon as the set was back in stock, Jo dealt with me personally via email, answering every question I had in double quick time and had a set sent out to us which arrived the very next day after ordering, for a great price. I have rarely come across a company so efficient, customer focused and personable as this. I would happily recommend Jack's Garden Store to anyone wanting unrivalled customer service and excellent value. Well done Jo, you should be proud, and we thank you very much! Lee and Karolina x”

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Posted 3 years ago

“Fantastic service from Jacks from start to finish. Dealt with Jo Hazelton there who was so friendly & helpful from ordering through to sorting delivery & checking up that everything was all good. We will definitely use Jacks again & thoroughly recommend them to anyone.”

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Posted 3 years ago

“Extremely pleased with our choice of Jack's Garden Store! The order was smooth, the table and chairs arrived within 5 days, in perfect condition. We are thrilled with the products. Jo was a joy to work with. All in all, a great consumer experience... and I am very fussy! Recommended!”

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Posted 3 years ago

Jacks Garden Store is rated 4.9 based on 640 reviews