Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 657 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was advised to use this company as their products and services are excellent. This service is truly customer focused and always goes the extra mile. I love my new arbour which takes pride of place in my garden and I plan to make good use of it for years to come. Thank you so much highly recommend this company.”

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Posted 1 year ago

“Such wonderful customer service! First class!”

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Posted 1 year ago

“Quick delivery, great price , great product.”

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Posted 1 year ago

“Excellent service from start to finish, speedy delivery at a fair price”

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Posted 1 year ago

“Great service & very helpful company.”

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Posted 1 year ago

“Amazing service and great communication. Would highly recommend.”

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Posted 1 year ago

“The product (Mercia playhouse) was really good quality. The installation was super fast, everything went very smoothly and both the delivery man and the installation team were very friendly. The customer service is what makes this company worth choosing, they respond immediately and sort out anty issues straight away. I highly recommend the company.”

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Posted 1 year ago

“Very quick simple service at a market leading price (cheapest anywhere with free p&p). Delivered within 2 days. Excellent service.”

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Posted 1 year ago

“VERY friendy shopping experience. Jacks Garden Store went out of their way to be superbly helpful. We ordered a large log cabin and could not be happier with their support and guidance. Especially from Joanna!”

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Posted 2 years ago

“Amazing company to deal with. Lightning fast delivery, reasonable prices and excellent customer service. Will definitely be dealing with you again in the future.”

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Posted 2 years ago

“The green garden table I ordered was not available from the suppliers. Jo contacted me to tell me and offered 2 alternatives, one a different design and the other a different colour but same design which I accepted. It was lovely to be dealt with in such a competent but friendly way and would certainly recommend them to anyone. Thank you again.”

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Posted 2 years ago

“excellent customer service ! I was extremely impressed!”

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Posted 2 years ago

“Excellent service from Jo. Many thanks”

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Posted 2 years ago

“The process of ordering and delivering the gazebo was simply exceptional. Every part of the experience has been truly first class, highly competitive and stress free. We done and will be happy to recommend your company to my friends and colleagues, will be ordering without hesitation new items very soon. Rgds. John Morton.”

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Posted 2 years ago

“I wanted to buy a rose arch as a birthday gift for my mother. I was undecided about my choice and called for advice. Jo called me back and gave me really useful guidance. This was at the end of the business day on a Monday and I wanted the arch to arrive in time for my mother's birthday party on Saturday. I was amazed when I received a tracking message on Wednesday morning telling me that my gift was out for delivery, arriving at my mother's address before lunchtime! And I had a follow-up message from Jo to check that everything was ok with my order! Mum was delighted with the arch and I will definitely use Jacks Garden Store again (this was my second order with them). Great job, thanks to Jo and team!”

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Posted 2 years ago

“I am extremely impressed by the incredible service received from Jacks Garden Store. I bought a large shed together with assembly. Their customer service and help at the time of purchase was second to none and the delivery and installation was so easy. Would highly recommend this company and will certainly be using them again.”

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Posted 2 years ago

“Super customer service. Product as advertised. Very happy customer.”

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Posted 2 years ago

“Excellent value for money and delivery service was great, kept informed throughout the process”

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Posted 2 years ago

“Amazing customer service that I’ve never experienced from an online retailer before. Would definitely recommend!”

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Posted 2 years ago

“Very happy with pond liner, lovely people to deal with, great communication, fast delivery and good price, highly recommended 5 star”

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Posted 2 years ago

Jacks Garden Store is rated 4.9 based on 657 reviews