Jacks Garden Store Reviews - Read 595 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.98 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane

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Jacks Garden Store 5 star review on 2nd September 2021

Jacks Garden Store 5 star review on 16th June 2021

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my chiminea had been delayed for quite a few months due to the crisis in the Suez Canal Jo continually kept me informed. It finally arrived and was worth the wait. It was a pleasure dealing with you.”

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Posted 4 days ago

“The best customer service I have ever received!”

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Posted 1 week ago

“Great service kept updated on the order.Even though product was delayed which was not there fault kept regular contact to update me brilliant.Will use again”

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Posted 2 weeks ago

“I ordered a chiminea from Jacks Garden Store and because of a number of circumstances beyond their control, it took a long time for it to be delivered. However Jacks Garden store and namely Jo Hazelton kept me informed every step of the way and even offered a me full refund as it became clear that the wait for delivery was going to be a lot longer than I and and even they anticipated. It finally arrive and and Jo was intouch to check everything was in there and in good condition, before signing the off on the order. I would buy from Jacks Garden Store again - hopefully any purchase would be delivered quicker than the chiminea, but as I said at the start, it was not thre fault, just a set of circumstances beyond their control.”

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Posted 3 weeks ago

“First class customer service from start to finish. Wouldn’t hesitate in recommending to others.”

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Posted 1 month ago

“Excellent service and communications with this friendly and informative company. An item I had ordered some time ago was unfortunately out of stock (supply issue, not the fault of Jacks Garden Store) and Jo kept me informed of the situation. Resolved to buy a different product which arrived in a timely manner within a few days. Very happy with the customer service, their website and ordering process. Would definitely recommend and happily use again. Jo was an absolute star!”

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Posted 1 month ago

“This is a refreshing company to work with, offering the fastest telephone and email response times I have ever encountered. They have nailed the little customer service touches that set them apart from their competition, by miles. Have already referred other people to this store.”

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Posted 1 month ago

“I am very pleased with my Summer House.The delivery was much earlier then expected. I shall enjoy using this for all my over wintering plants etc. Everyone was very helpful at Jacks Garden centre”

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Posted 1 month ago

“I have rated Jacks Garden Store with 5 stars as I’m delighted with the excellent service I received from ordering my Arbour to their delivery. I thoroughly recommend this business and I love my Arbour.”

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Posted 1 month ago

“The service was first class. Delivery received promptly and customer care was outstanding. Would definitely order from this company again.”

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Posted 1 month ago

“Thank you Jo and the Jacks Garden Team. Garden bench ordered Tuesday evening and delivered Friday, great service! Will definitely be shopping with you again and have already recommended your business to family and friends.”

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Posted 2 months ago

“Very impressed with Jacks garden store. We ordered a summerhouse, and although there was a delay in delivery by the manufacturer, this was in no way any fault of the garden centre. In fact the customer service we received from Jacks was excellent, In particular Jo was exceptional in her handling and managing the delivery. Would definitely buy from them again. Rob & Alison.”

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Posted 2 months ago

“I bought garden furniture from Jack's, and it has been a real pleasure dealing with them, from ordering to delivery, and particularly efficient customer service from Jo, when I needed help. She has been so helpful and supportive throughout. I have no hesitation in recommending them.”

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Posted 2 months ago

“Excellent Service wish you were based on the Isle of Man.”

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Posted 2 months ago

“We are extremely pleased with our high quality log cabin we purchased and the superb customer service we received from Jo. I would definitely have no hesitation in recommending this company. 5 out of 5 for both quality and customer service. Thanks again.”

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Posted 2 months ago

“From the point of order, Jacks Garden Store have been great at communicating and the quality of the product delivered is outstanding.”

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Posted 2 months ago

“Hi jo purchased a raised pond from you october 2014 for my koi' Still going strong no problems no rot at all. Very good purchase reccommend your company highly. frank.”

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Posted 2 months ago

“Excellent customer service - slight problem with kit but resolved effortlessly by the lovely Jo who went above and beyond to solve the problem. Great product and worth the money.”

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Posted 3 months ago

“Norlog 175 pond Excellent price and delivery which was outshone by the fantastic customer service from Jo. No hesitation in buying from this A1 company”

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Posted 3 months ago

“What a great Company to deal with. Bought a chimenea and it was delivered exactly on time. I then had a small issue and contacted Jo who had it all resolved after I mailed her about it. Customer service was exceptional and it is a pity other companies we all deal with fall a long way short on Customer service. I can't speak highly enough about Jacks Garden Store would recommend them to anyone. Well done and a special thanks to Jo.”

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Posted 3 months ago

Jacks Garden Store is rated 4.86 based on 595 reviews