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Jacks Garden Store Reviews

4.9 Rating 643 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

4.9

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 8th January 2023

Jacks Garden Store 5 star review on 10th July 2022

Jacks Garden Store 5 star review on 10th July 2022

Jacks Garden Store 5 star review on 28th June 2022

Jacks Garden Store 5 star review on 15th April 2022

Jacks Garden Store 5 star review on 2nd September 2021

Jacks Garden Store 5 star review on 26th August 2021

19

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I wanted to buy a croquet set to give us something fun to enjoy in our garden. Most companies were out of stock, or charging a fortune due to lockdown. As soon as the set was back in stock, Jo dealt with me personally via email, answering every question I had in double quick time and had a set sent out to us which arrived the very next day after ordering, for a great price. I have rarely come across a company so efficient, customer focused and personable as this. I would happily recommend Jack's Garden Store to anyone wanting unrivalled customer service and excellent value. Well done Jo, you should be proud, and we thank you very much! Lee and Karolina x”

Posted 3 years ago

“Fantastic service from Jacks from start to finish. Dealt with Jo Hazelton there who was so friendly & helpful from ordering through to sorting delivery & checking up that everything was all good. We will definitely use Jacks again & thoroughly recommend them to anyone.”

Posted 3 years ago

“Extremely pleased with our choice of Jack's Garden Store! The order was smooth, the table and chairs arrived within 5 days, in perfect condition. We are thrilled with the products. Jo was a joy to work with. All in all, a great consumer experience... and I am very fussy! Recommended!”

Posted 3 years ago

“Brilliant service from start to finish. Would highly recommend for value for money, quality and fantastic customer service.”

Posted 3 years ago

“Very polite and helpful staff would certainly recommend this company to anyone couldn't be more helpful.”

Posted 3 years ago

“Thanks Joanna for your friendly and professional help always happy and on hand to give an update.”

Posted 3 years ago

“I had never ordered from this company before but will definitely use the site again. Very simple ordering process . I was kept updated by Joanna regularly. Delivery came right on time no problem . There is a real personal touch to the service which you don’t often get these days. I would highly recommend. I bought the Gardeco Chiminea. Great quality and great service. Can’t ask for much more. Well done Jacks Garden store.”

Posted 3 years ago

“Jo Hazelton from Jacks Garden Store was extremely helpful and friendly. It was reassuring to know it was easy to get hold of someone from customer services at Jacks Garden Store if need be. The Rowlinson Alderley storage bench I bought was easy to put together and was delivered quicker than I expected. I would definitely recommend Jacks Garden Store and would buy from them again. Thanks.”

Posted 3 years ago

“Excellent customer service, highly recommend”

Posted 3 years ago

“Right from my first order the service was brilliant and also the product . Joe was top class when it comes to customer relations. Will use again ,highly recommended”

Posted 3 years ago

“Excellent service, a competitive price and a pleasing on the eye chiminea. It was well packed and delivered by a helpful driver who carried it through the house to the patio. Instructions stated that it would benefit from a 'winter coat'. I telephoned Jo who was most helpful and ordered it on my behalf - it arrived the next day. Good to be able to speak to a person and not an answering machine. Highly recommended company.”

Posted 3 years ago

“Very impressed with the service and prompt responses from Jo regarding my garden arbour order.”

Posted 3 years ago

“Recently ordered a wishing well fountain from Jack’s Garden Store. Called to check stock and place order and spoke to Jo who was very helpful and friendly. Am delighted with the product and will definitely be shopping with Jack’s again.”

Posted 3 years ago

“The customer service was second to none. When my order hadn’t arrived, Jo chased the supplier and then the suppliers distribution company. Jo communicated with me throughout the process, so that I always knew what was going on.”

Posted 3 years ago

“What a fantastic company. Great prices, superb service and unbeatable support. Great choice of equipment, and if its all the same quality as the seat planter we bought youll have no issues. Would i use again...without a doubt. Would this be in preference to other companies.. definitely. Would i promote positively to family and friends .. what do you think?”

Posted 3 years ago

“First class service. Thank you for all your help.”

Posted 3 years ago

“Excellent service from this company. The bistro set we ordered was of very good quality. A bit of a long time with delivery but under the circumstances, not too bad. Jo did her best and contacted the delivery company and kept us informed.”

Posted 3 years ago

“Extremely helpful ... very easy to communicate with and friendly. I ordered a seat which I wanted to arrive for my birthday and hey presto ... it did. Which is very impressive, especially currently .”

Posted 3 years ago

“Over and Above Service! From start to finish, the service was exceptional, just as you would like it to be, but never is! Excellent - Five Stars!”

Posted 3 years ago

“Great service and very pleasant and prompt company to deal with. Had an issue with lack of in stock item when ordering and it was all sorted out very quickly, efficiently and amiably by the company. Love my new furniture and I’m delighted all round with the whole experience.”

Posted 3 years ago

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Jacks Garden Store is rated 4.9 based on 643 reviews