IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,038 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

IT LUGGAGE 5 star review on 17th January 2026

Jennifer Ezeugwu

343

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Superb Quality”

Helpful Report

Posted 1 week ago

“Excellent product and service.”

Helpful Report

Posted 1 week ago

“This brand has been with me for a long time. I already have their suitcases. They are reliable, elegant, and very practical.”

Helpful Report

Posted 1 week ago

“The suitcase I ordered for my son is perfect .. came just as expected and very speedily as well I must add. I was happy with my first purchase and they IT Luggage have again made me very happy the second time. We are now holiday ready xx”

Helpful Report

Posted 1 week ago

“Excellent product delivered on time”

Helpful Report

Posted 1 week ago

“I’ve ordered the set kids luggages, but if you put the little one on top, the handle is not long enough, so you get your hand smashed against the handle. Not suitable for use advertised.”

Helpful Report

Posted 1 week ago

Hi Frosina, Many thanks for your review. I am sorry to hear this. I can happily see that you have also reached out directly via email regarding this matter, where a member of the team has responded as of 11/02. However, we do not seem to have received a response back from yourself as of yet. In order to proceed further, please kindly refer back to the email chain accordingly. We hope to resolve this matter asap for you. Many thanks

Posted 1 week ago

“First case arrived as scheduled and was fine. The second case arrived with no notification and had obviously been opened and resealed before. The case was damaged and I took photos of the damage and sent to it. Have had no reply from it and it's been nearly 3 working days! Need to pack today.”

Helpful Report

Posted 1 week ago

Hi Wendy, Many thanks for your review. I am sorry to hear this. However, unfortunately, we do not seem to have received any correspondence from yourself regarding this matter on our end I'm afraid. In light of this, I can happily confirm that I have now reached out to yourself directly via email in order to investigate this matter further for you. We kindly await your response in order to proceed, and hope to resolve this matter asap for you. Many thanks

Posted 1 week ago

“Excellent. Fast delivery”

Helpful Report

Posted 1 week ago

“Absolutely awful. Only received two cases and I ordered three. Cannot get hold of anyone to complain. No response when emailed. Do not buy.”

Helpful Report

Posted 1 week ago

Hi Tina, Many thanks for your review. I am sorry to hear this. However, unfortunately, we do not seem to have received any correspondence from yourself regarding this matter on our end I'm afraid. In light of this, I can happily confirm that I have now reached out to yourself directly via email in order to investigate this matter further for you. We kindly await your response in order to proceed, and hope to resolve this matter asap for you. Many thanks

Posted 1 week ago

“I ordered a large suitcase last minute and it arrived within 2 days of placing my order. The case is great value, the hard shell is tough and coped with 4 long haul flights. Its lightweight which is great as doesnt add much to the overall weight of the luggage. The wheels need to be attached and can be removed for storage, they are super easy to attach and glide beautifully. Id highly recommend IT luggage for those who need high quality but at a low cost.”

Helpful Report

Posted 1 week ago

“Great selection of luggage and good prices. Easy to use website and the ordering process was very straight forward. Delivery was quick. Would recommend.”

Helpful Report

Posted 1 week ago

“Nice bags, I always buy from it luggage”

Helpful Report

Posted 1 week ago

“Good product”

Helpful Report

Posted 1 week ago

“All the family have IT suitcases and the quality very good and i recently purchased one for myself and as I had a new suitcase purchased a cover as well big mistake absolute rubbish”

Helpful Report

Posted 1 week ago

“The quality of this cabin bag is excellent quality and excellent price.The various pockets make it so easy for travelling and the option to use should strap or handles.The bonus is it folds down for storage.”

Helpful Report

Posted 1 week ago

“Good luggage covers and fast delivery”

Helpful Report

Posted 1 week ago

“Quick delivery and fab product. Very happy.”

Helpful Report

Posted 1 week ago

“Very Good quality weekend bag, love it Thank you”

Helpful Report

Posted 1 week ago

“Very happy with our purchase”

Helpful Report

Posted 1 week ago

“IT luggage is fabulous. Very well made.”

Helpful Report

Posted 1 week ago

IT LUGGAGE is rated 4.3 based on 7,038 reviews