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IT LUGGAGE Reviews

4.3 Rating 3,066 Reviews
82 %
of reviewers recommend IT LUGGAGE
Company Reviews Product Reviews
3,626
 Metrics Info
4.3
Based on 3,066 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read IT LUGGAGE Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“Great value for money, excellent finish, glides along very smoothly.”
Helpful Report
Posted 2 weeks ago
Debbie Jones
Verified Buyer
“Good quality luggage brand which stands up well to airport handling including long haul. It would be worth reviewing the locking mechanism options as this was a problem on my case.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Great suitcases, arrived on time.”
Helpful Report
Posted 2 weeks ago
Rachael Allen
Verified Buyer
“IT Luggage was easy to order from. Quick delivery and packed really well.”
Helpful Report
Posted 2 weeks ago
Ian Brakspear
Verified Buyer
“My First Time Shopping with IT Luggage after a recommendation from a Friend and it was a complete hassle-free experience, Website was easy to navigate and interact with, online checkout process was smooth and really easy and delivery was super quick as well. Item arrived in Perfect Condition and well packaged! I will be returning when I need more luggage as fab service!”
Helpful Report
Posted 3 weeks ago
Angella Baria - Gambling
Verified Buyer
“Absolutely love it”
Helpful Report
Posted 3 weeks ago
Victoria Du Randt
Verified Buyer
“The luggage has arrived and looks like ex display as lots of scuffs”
Helpful Report
Posted 3 weeks ago
Hi Victoria, many thanks for your review. I am sorry to hear that you are not 100% satisfied with your items. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks
Posted 3 weeks ago
Thomas Evans
Verified Buyer
“Ordered the large suitcase and was guided that the delivery would take 3-5 days. To my great surprise the case was delivered the following day, at no extra cost.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“Next day delivery was faultless. Suitcase arrived in great condition.”
Helpful Report
Posted 3 weeks ago
Caroline Mitchell
Verified Buyer
“Was not delivered. I was not in I have emailed twice to arrange re delivery. Please contact me by email”
Helpful Report
Posted 3 weeks ago
Hi Caroline, many thanks for your review. I have had a little look into this for you and can see that a member of the team has responded to your emails on both 02/04 and 04/04. Unfortunately, Yodel are unable to redeliver your parcel and have returned this to their depot. Please kindly advise back via the email chain and we can then look into the next steps for you. Please be sure to check junk/spam inboxes in case that is where the emails are ending up. Many thanks
Posted 3 weeks ago
Anonymous
Verified Buyer
“Great little suitcase! Very sturdy 👍”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“Variety of suitcases and good deals, quality seemed good but first suitcase appears to have damaged quite easily.”
Helpful Report
Posted 3 weeks ago
Many thanks for your review. I am sorry to hear that you have experienced an issue with your itLuggage. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks
Posted 3 weeks ago
Terri Bowen
Verified Buyer
“Good choice of products and good prices. Easy to use website and ordering procedure. Quick delivery, item well packaged.”
Helpful Report
Posted 3 weeks ago
Marion Harding
Verified Buyer
“Lovely suitcase, more than enough space for a weekend away. Pretty hard shell and well balanced on wheels.”
Helpful Report
Posted 3 weeks ago
Suzanne Moss
Verified Buyer
“Great prompt service and extremely helpful when an item had to be returned as I had ordered the wrong size. Lightest suitcases ever and well made”
Helpful Report
Posted 3 weeks ago
Julie Kew
Verified Buyer
“Briliant quality and quick delivery! I wouldnt buy any oypther make.”
Helpful Report
Posted 3 weeks ago
Marc Singh
Verified Buyer
“Amazing deal direct better quality than in the shops and so much better on price with a discount code. Perfect cases for our honeymoon”
Helpful Report
Posted 3 weeks ago
Roberta Faccioni
Verified Buyer
“Lovely and light, perfect for my next trip!”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“Great price, speedy delivery and easy to order. Pleased to be purchasing a more eco friendly product.”
Helpful Report
Posted 3 weeks ago
RAYMOND MOOREHEAD
Verified Buyer
“IT luggage is great value for money. Practical and good looking luggage.”
Helpful Report
Posted 3 weeks ago
IT LUGGAGE is rated 4.3 based on 3,066 reviews
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