IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.28

4.3 Rating 5,222 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th May 2025

304

Anonymous

Anonymous // 01/01/2019

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English

“Brilliant 👏 fantastic quality and service 👏”

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Posted 2 weeks ago

“good size. perfect for me. like the removeable wheels. fast, easy delivery.”

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Posted 2 weeks ago

“Quick delivery, excellent service once again”

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Posted 2 weeks ago

“looks nnice but have concerns over longgevity as zip arrived broken and stuggeling to return”

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Posted 2 weeks ago

Hi Chris, Many thanks for your review. I am sorry to hear this. Please be assured that we would be more than happy to continue to assist with your return, however, we do not seem to have received a response from yourself advising of the necessary information in order to arrange the collection. Please kindly advise back directly via the email chain and we can then happily proceed. Many thanks

Posted 1 week ago

“Arrived scratched and wheel broke on first trip abroad I have sent in complaint but I never receive a response from IT luggage once your have purchased it seems tbr customer service is non existent.”

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Posted 2 weeks ago

Hi Rachel, Many thanks for your review. I am sorry to hear that your luggage has been damaged in transit. Unfortunately, we do not seem to have recived any email correspondence regarding this I'm afraid. You may of course resend this if you wish, however, please kindly be aware that damage caused by an airline/3rd party is not covered under our 10-year warranty. Therefore, I can only apologise that we would not be able to provide further assistance under warranty on this occasion. However, please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 1 week ago

“Dealing with my IT has been very easy. The customer services is excellent. However I would say they need to change their courier service whom they use for standard delivery. Evri is an absolute nightmare. The customer services though from IT have resolved my issue quickly and I have got my cases. The cases do what they say on the tin are expandable and I am looking forward to using them on my next holiday.”

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Posted 2 weeks ago

“Excellent purchase from IT Item. As described. Very pleased with it”

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Posted 2 weeks ago

“Great really pleased with my purchase, easy to order was kept up to date with how the delivery was progressing and when it arrived was well packed and really pleased with the suitcase set. They look really good and super smooth to use.”

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Posted 2 weeks ago

“We ordered our luggage for next day delivery. As it hadn't arrived after two day we received an email direct from IT offering delivery refund or fuul refund with cancellation of order, we requested full refund. Now we are on holiday after purchasing luggage from local store only to receive an email informing us they have now delivered our luggage, we'll were not there so I don't know where they have been left or who has signed for them but it's not us. Please remember we are the customers we like to be kept informed we shouldn't have to chase up paid deliveries.”

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Posted 2 weeks ago

Hi Mark, Many thanks for your review. I am sorry to hear of the delivery issues in which you have experienced in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to look into this matter further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website. Many thanks

Posted 1 week ago

“Very happy with the luggage not so with delivery. Despite me being in the driver left it 3 doors away outside their front door”

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Posted 2 weeks ago

“The customer service was fantastic when the del dry company failed to deliver. I felt IT Luggage had my best interests at heart. Thank you .”

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Posted 2 weeks ago

“Really fast service I ordered on the Thursday and delivered by the Saturday and it’s smart and stylish”

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Posted 2 weeks ago

“Super light case. Not travelled either it yet but looks perfect size for longer holiday.”

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Posted 2 weeks ago

“Love IT luggage but not their delivery service. £140 of luggage left on my doorstep for 2 hours, lucky it wasn't stolen. That aside the luggage is a birthday gift, hoping my sister loves the colour and style I'm giving. So cant really rate or recommend at the moment.”

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Posted 2 weeks ago

“Sent wrong suitcase have returned it and now waiting for right one”

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Posted 2 weeks ago

Hi Mair, Many thanks for your review. Please accept my sincere apologies for this error. I can happily see that the customer service team are in assistance via the email chain, with dispatch of the correct item being processed for yourself. However, should you require any further assistance in the meantime or in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 2 weeks ago

“Great cabin case easy to use”

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Posted 2 weeks ago

“IT luggage were fine , prompt and did everything as expected , the delivery service however was less than perfect , Yodel tried delivering to the wrong address, made out the delivery had been refuded at point of delivery and managed to damage the packaging badly, exposing the cases to wear and tear in the delivery process, my outer case was dirty and marked from the open box that had been thrown around the veheilce and epot for 2 days .”

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Posted 2 weeks ago

“I have not received my parcel, its been over 7 days and Evri is doing nothing about it. I have sent you guys an email complaint but not heard from you.”

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Posted 2 weeks ago

Hi there, Many thanks for your review. I am sorry to hear that you are experiencing delivery issues in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, unfortunately, we are currently working through an increased number of emails due to the peak period, however, please be assured that a member of the team will be back in touch in due course, with the hope of resolving this matter as soon as possible for you. I do sincerely apologise for the delay. Many thanks

Posted 2 weeks ago

“Our IT luggage as lasted almost ten years. Have only changed to new case due to damage caused during flight.”

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Posted 2 weeks ago

“Delivered really quickly!”

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Posted 2 weeks ago

IT LUGGAGE is rated 4.3 based on 5,222 reviews