IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,254 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still didn’t receive my case which is very disappointing 8 days later and you said it would be 3-5 days. I checked the tracking and it is still being prepared for shipping”

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Posted 3 months ago

“Extremely pleased with the quality, looks and style ordering and delivery too was brilliant I Have purchased three sets for my 3 daughters and they are really happy”

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Posted 3 months ago

“Have not yet received luggage. Disappointing!”

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Posted 3 months ago

Hi Linda, Many thanks for your email. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for the customer service team to investigate this matter further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 3 months ago

“Good value”

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Posted 3 months ago

“To my taste!!”

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Posted 3 months ago

“Absolutely beautiful and decent quality luggage I can't wait to use. I bought a matching set in different sizes to cover my different adventures and holidays and size restrictions on airlines. Lightweight to maximise baggage allowance, 4 wheels for ease of movement and great colours. Cannot wait to look stylish at the airport for the first time in my life! Fast delivery”

IT LUGGAGE 5 star review on 9th December 2025

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Posted 3 months ago

“Very please overall. Lovely colour and quality seems good.”

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Posted 3 months ago

“Quick delivery”

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Posted 3 months ago

“Luggage exceeded our expectations in all areas , size, weight,style and colour . Should be ideal for our upcoming long haul train journeys .”

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Posted 3 months ago

“My daughter is always going over to her boyfriends at the weekend to stay and she would take a sports bag with her. We saw a lovely It weekend bag on the It luggage on their website. The weekender bag turned up and my daughter was delighted with it! It is so well made and in a lovely colour of taupe, the fabric is very hard wearing and the bag is a great size too, it looks great and looks very upmarket.”

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Posted 3 months ago

“I absolutely love IT Luggage and my whole family is kitted out with various styles and sizes of cases.”

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Posted 3 months ago

“Fast and efficient, thanks”

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Posted 3 months ago

“Love IT luggage. Great customer service. Quick delivery. Guaranteed quality. Highly recommend.”

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Posted 3 months ago

“Very practical, right size.... but plain blue boring. Didn't want anything other than 'it' so very limited”

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Posted 3 months ago

“Beautiful looking cases. Bought 3 large and 2 cabin cases. Love the colour Abbey Stone. Comes with a lock on each case. Recommended to my family. My daughter has since bought one. Same colour. Very reasonable price aswell as I got 25% of .y first order.”

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Posted 3 months ago

“Great products and very affordable”

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Posted 3 months ago

“Absolutely stunning case”

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Posted 3 months ago

“Did not receive my item have sent 3 emails and have had no reply so i am out of pocket with no product to show for it!!! Awful customer service will not use again!!!”

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Posted 3 months ago

Hi Natasha, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently navigating a peak period, with an increased volume of emails, therefore, causing a delay in our response times, for which I can only apologise. Nevertheless, I can happily see that an update has been provided within the email chain as of today for you. Please kindly refer back to this email chain should any further assistance be required in regard to this matter or in the future at all. Many thanks

Posted 3 months ago

“Highly recommend IT luggage. Lightweight & sturdy. I chose 3 piece fabric in green, large, medium & hand luggage size. Very impressed as I have just used this on a long haul flight. I will buy another set on my return from holiday. My other cases in one of the photos have been used for the last 10 years and still going strong. 4 wheels to make manoeuvering easy. Ordering was straightforward and delivery was within three days super efficient.”

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Posted 3 months ago

“I had kindly requested an exchange for one of my recent purchses and you went quiet; why? It feels like a bad service.”

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Posted 3 months ago

Hi Toyin, Many thanks for your review. I am sorry to hear this. Please kindly be aware that we are currently navigating a peak period, with an increased volume of emails, therefore, causing a delay in our response times, for which I can only apologise. However, please be assured that your correspondence has now been flagged to the team as urgent, and they will aim to respond as soon as possible for you. Many thanks

Posted 3 months ago

IT LUGGAGE is rated 4.3 based on 7,254 reviews