IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,254 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service. Items delivered on time.”

Helpful Report

Posted 3 months ago

“The quliaty is very bad... The luggage was damaged during the first shipment.”

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Posted 3 months ago

Hi Maren, Many thanks for your review. I am sorry to hear this. Unfortunately, damage caused by an airline/3rd party is not covered under our warranty I'm afraid, as clearly outlined within the warranty policy on our website. Therefore, I can only apologise that we cannot be of further assistance on this occasion. However, should you require any further assistance in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website. Many thanks

Posted 3 months ago

“Delivered promptly on the next working day after the order was placed on their website. Excellent service.”

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Posted 3 months ago

“Timely delivery, everything is intact on delivery even though I saw the delivery guy from DPD chuck them about a bit from his van. Haven't used them yet but in terms of quality and durable, they seem very luxurious”

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Posted 3 months ago

“Ordering was a simple process and delivery was so speedy. Pleased with the cases, stylish and practical for purpose. Highly recommend for every reason.”

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Posted 3 months ago

“The parcel arrive before the expected time and the packaging was also so good.”

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Posted 3 months ago

“they arrived as i expected , but the capin suitcase appeared used from their wheel and I hope this can be compensated at least with voucher in iT webpage, I have pictures for it. the first flight will be this friday , i will let you know about my real experiance later on”

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Posted 3 months ago

“Easy to use website, great price and very speedy dispatch.”

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Posted 3 months ago

“They use Evri to deliver. Avoid unless you can choose another courier! Still haven't had my purchase.”

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Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that you have also reached out directly via email regarding this matter, where a member of the team has provided an update as of this afternoon for you. Please kindly refer back to this email chain, where any/all further assistance can be provided. Many thanks

Posted 3 months ago

“In the past our IT suitcases have been very good and I was happy to place a new order for our replacement cases. Mainly because of how robust but lightweight they are.”

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Posted 3 months ago

“Lovely design - perfect for my granddaughter’s birthday.”

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Posted 3 months ago

“Beautiful cases. I can’t wait to use them on my next holiday.”

IT LUGGAGE 5 star review on 7th December 2025

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Posted 3 months ago

“Very happy used it. Luggage before for years excellent 👌”

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Posted 3 months ago

“Great price as it was a Black Friday deal. Easy to use website”

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Posted 3 months ago

“My order was dispatched and delivered speedily. Got a good price in the Black Friday sale. Well made product.”

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Posted 3 months ago

“Easy to order, arrived quickly. Nothing not to like. Bought as a gift so haven't checked item in action.”

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Posted 3 months ago

“1st trip, lost part of a wheel already !! No impressed.”

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Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please kindly reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happty ot look into this matter further for you. Many thanks

Posted 3 months ago

“Not fit for purpose”

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Posted 3 months ago

Hi there, Many thanks for your review. I am sorry to hear you feel this way. I can happily see that you have also reached out directly via email regarding this matter, where a member of the team has responded as of this afternoon for you. Please kindly refer back to the email chain where any/all further assistance can be provided. Many thanks

Posted 3 months ago

“prompt and informed of time”

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Posted 3 months ago

“Very fast delivery Great quality product”

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Posted 3 months ago

IT LUGGAGE is rated 4.3 based on 7,254 reviews