IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,290 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,290 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“When I received my suitcase it looked as though I received someone’s returned one therefore I was not happy with it not being in pristine condition. Also, this was my third purchased and the new design has changed. There is not a netted compartment like previously which is a shame.”

Helpful Report

Posted 11 months ago

Hi there, Many thanks for your review. I am very sorry to hear this. Please kindly contact our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to look into this further for you. Many thanks

Posted 11 months ago

“Needed a medium suitcase and a kids one. 2 separate packages arrived within the time specified .”

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Posted 11 months ago

“Really good site if im honest. Good products and the delivery time was alot quicker than I expected”

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Posted 11 months ago

“Very good quick to respond”

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Posted 11 months ago

“Great luggage so far, can't fault it. The only issue was the promised next day delivery - turned out to be 3 days. Not great if you need it sooner - beware of this”

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Posted 11 months ago

“Great sturdy luggage Great move ability so light and easy well built”

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Posted 11 months ago

“Fast and efficient service”

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Posted 11 months ago

“With old age.. 76 this year comes less ability to carry heavy luggage. Daughter converted me to iT x 8 wheel, so light luggage.”

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Posted 11 months ago

“I think IT luggage is great because of the 10yr warranty. Lovely bright colours too. Definitely worth the money”

IT LUGGAGE 5 star review on 18th April 2025

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Posted 11 months ago

“Happy with purchase good size smart colour looks smart”

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Posted 11 months ago

“We have been using IT luggage for many years and we love travel never had a problem with it still as good as new, just needed an extra one”

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Posted 11 months ago

“Arrived on time and as described. Well made. Great quality. Great design.”

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Posted 11 months ago

“Excellent company. My case arrived in good time and very well packaged. Brilliant!”

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Posted 11 months ago

“Very pleased with our purchase very quick delivery”

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Posted 11 months ago

“It is very good quality I like it”

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Posted 11 months ago

“Great customer service, promptly organised a refund due to my mistake allowing me to quickly re-order the correct one. .very please with my suitcase and the service I received.”

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Posted 11 months ago

“It looks great and it's smooth to pull along iam very happy with it”

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Posted 11 months ago

“The look of thw suitcase is awesome. I love the ability to take off the wheels, that was a big seller as our previous IT luggage suitcases x4 of them, the wheels broke every time we went on holiday. I thought the locking system was a good idea too, however, one of them three suitcases the lock has already broken in first trip and another suitcase has already cracked. I don't think I will be buying IT luggage hardshell anymore. One trip and it looks like it has been through a warzone. They mark too easily and get dented too. Not too happy with them at the moment.”

Helpful Report

Posted 11 months ago

Hi Shazia, Many thanks for your review. I am very sorry to hear this. Please kindly contact our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to look into this further for you. Many thanks

Posted 11 months ago

“I love them now I have small, medium and large so ready for all eventualities. The size and design is amazing.”

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Posted 11 months ago

“Easy shopping, fast delivery and quality box”

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Posted 11 months ago

IT LUGGAGE is rated 4.3 based on 7,290 reviews