IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,291 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The front pocket fell apart the first time I used this suitcase. Terrible quality. The stitching all came away and I'm very lucky I didn't lose the very expensive Jacket that I had stored in the front pocket. I would like a refund please.”

Helpful Report

Posted 11 months ago

Hi Jenny, Many thanks for your review. I am very sorry to hear this. Please kindly contact our customer service team directly via the 'Contact Us' form on our website where they would be more than happy to look into this further for you. Many thanks

Posted 11 months ago

“Case arrived dirty and badly packed look to me as if it had been previously returned as zips not in lock position no inner packing straps hanging loose. Can not believe this it has been sent out very poor had previously ordered and been please! Will not order direct again so disappointed”

Helpful Report

Posted 11 months ago

Hi Vicki, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent purchase. This is certainly not the standard we would expect. If you would like our customer service team to look into this any further for you at all, please do not hesitate to get in touch directly via the 'Contact Us' form on our website where they would be more than happy to do so. Many thanks

Posted 11 months ago

“very impressed with the quality and quick teh delivery was.”

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Posted 11 months ago

“great small backpack on wheels if needed.”

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Posted 11 months ago

“The bag is just what I was looking for and good quality. Unfortunately, the delivery service with Euro was a nightmare three full days we waited in for this bag from 7 am in the morning from 9 pm at night.”

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Posted 11 months ago

“I’d never heard of it until recently but I have friends who already own IT suitcases and they love them so I figured they were good enough for me.”

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Posted 11 months ago

“Love the colour and this was to replace my old IT luggage that I had years”

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Posted 11 months ago

“One week later nothing received.”

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Posted 11 months ago

Hi Terence, Many thanks for your review. I am sorry to hear that your order has not been received as of yet. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, if you would like our customer service team to look into the whereabouts of your parcel further for you, please kindly do not hesitate to get in touch directly via the 'Contact Us' form on our website. Many thanks

Posted 11 months ago

“I really like the Britbag Berwick mainly because of the wheels, they are detachable! I bought both the small and medium. To be honest, I didn't check the measurements of the cases because I always buy IT luggage so I was surprised to find that the medium was smaller than the usual medium so I now look forward to a larger size. These cases are heavier than the lightweight versions but are much sturdier and should last longer.”

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Posted 11 months ago

“Lovely case and it arrived really quickly!”

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Posted 11 months ago

“plenty of options for all kinds of travel well priced too”

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Posted 11 months ago

“Good quality luggage and a great price. Quick and easy online ordering with relatively quick delivery”

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Posted 11 months ago

“Love my IT CASE. I got another”

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Posted 11 months ago

“It was very quick to deliver. Very efficient and I love their products, won’t be buying cas”

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Posted 11 months ago

“Excellent quality , quick delivery”

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Posted 11 months ago

“Just perfect , fast delivery , would certainly recommend.”

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Posted 11 months ago

“Lovely suitcase, very roomy and expandable. 4 wheels are great and moves very freely.”

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Posted 11 months ago

“Fantastic price and really nice case. My daughter loves it.”

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Posted 11 months ago

“Fast delivery and suitcase well packaged”

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Posted 11 months ago

“Lovely suitcase but the pulls on the inside zips are missing.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,291 reviews