IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.26

4.3 Rating 7,470 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Disappointing quality”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear about that you are disappointed with the quality of your luggage.. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks

Posted 1 year ago

“Great little case, sturdy and surprising how much it holds! Would definitely recommend.”

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Posted 1 year ago

“Order arrived as stated. And cheaper than anywhere else. Fantastic service . Love the case”

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Posted 1 year ago

“Excellent purchase, with guaranteed durability. Excepted the box it arrived in. Well damaged.”

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Posted 1 year ago

“Not used the case yet but all looks good”

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Posted 1 year ago

“Fantastic luggage and the customer service are amazing. I had accidentally bought 2 and they sorted it out without any issues and my refund was back in my back within the week. What a great service. Thank you IT luggage.”

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Posted 1 year ago

“Stop spamming me to leave a review. I bought a couple of cheap cases and they are what they are. Cheap!!”

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Posted 1 year ago

Hi, Many thanks for your review. We are sorry to hear that you have received more than the normal two automated emails, in regards to your order with us. If you can please get in touch with us by emailing the customer service team at ITL_contact@itluggage.co.uk we will be more than happy to look into this further and get this resolved. Apologies again. Many thanks

Posted 1 year ago

“Lost 1 mark as the TSA lock is fiddly and the instructions to set up the lock that came with the suitcase were not in English. Nice lightweight case.”

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Posted 1 year ago

“Great quality, good delivery time”

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Posted 1 year ago

“Great service. Fast Delivery within a few days. Not overly packed which is great.”

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Posted 1 year ago

“Haven't used it yet but it seems very good quality and was delivered in a good time”

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Posted 1 year ago

“Good quality,good price an speedy delivery...very happy”

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Posted 1 year ago

“Fantastic fast service, Not used the cases yet but seem solid and well made”

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Posted 1 year ago

“Lovely suitcase bigger than I expected, but it looks classy definitely big enough for both husband and me”

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Posted 1 year ago

“Dispatched and received on time.”

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Posted 1 year ago

“I have just purchased 2 XL suitcases which means I have now purchased 8 in total of differing sizes. The quality is excellent. My oldest suitcase is scratched, scuffed and full of marks from airline travel but it is still completely intact - no dents, tears or splits and the zips and wheels still work perfectly after several years.”

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Posted 1 year ago

“You have used EVRi to courier my purchase and I still haven’t received it!!!!! I have raised with yourselves and EVRi and so far I am not satisfied with any of the efforts made to get me my purchases.”

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Posted 1 year ago

Hi Richard, Many thanks for your review. I am sorry to hear that you experienced issues regarding the delivery of your order. Unfortunately, delivery issues are unforeseen, however, we do always aim to resolve these for customers as quickly as possible. I can see that a member of the customer service team is currently assisting you with getting this resolved. We apologize for the delay and the inconvenience caused. Many thanks

Posted 1 year ago

“Brilliant sturdy product (suitcase) Very fast delivery Managed to get 20% off”

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Posted 1 year ago

“Easily accessible website, good range and good delivery”

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Posted 1 year ago

“Really happy with delivery and the look of the case. Haven’t used it as yet but it looks pretty sturdy”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,470 reviews