IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.26

4.3 Rating 7,470 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Do not happy I can’t use the suitcase anywhere due to the measurements I had to pay extra with the airline I was going with I can barely use it in any airline it said it was a cabin bag”

Helpful Report

Posted 1 year ago

Hi Afaf, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. We always advise cross-checking the measurements of the case in which you are interested in with the relevant airline restrictions before purchase. If the measurements do not match exactly, it is then down to the customers' discretion whether or not they would like to proceed with the order. This is also advised on our website. However, I can only apologise for your recent experience. Please do not hesitate to get in touch with our customer service team should you require any further assistance at all. Many thanks

Posted 1 year ago

“Sturdy, beautiful and reliable. Very pleased”

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Posted 1 year ago

“I have been using IT Luggage for years, that in itself speaks volumes, very satisfied customer”

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Posted 1 year ago

“Love the delivery service provided and 10 year guarantee!”

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Posted 1 year ago

“Delighted with the quick delivery, size, quality and, most of all, the light weight of my New York case! When restricted by the airlines on much needed allowance, the great advantage of not having to lose out on outfits due to a heavyweight case is brilliant!!! The added bonus of, a relatively unique, wide telescopic handle certainly makes it standout from the crowd. My only disappointment, and this is down to customer service and not the case itself, is that I wished to try to prevent damage caused by baggage handlers by purchasing a stretch protective cover to fit the wide handled nature of the case so contacted customer services to see if they’d worked with anyone to provide these. I was somewhat disappointed with the fairly blunt reply I received 2 days later …. “ Thank you for your email, I have had customers but (sic) case covers on Amazon, I am sorry we don't have any of these for me to recommend.” I assume I can’t be the only person who’s made similar enquiries to seek to protect their cases?? Maybe it’s an area that IT Luggage should look into ie accessories & protection?”

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Posted 1 year ago

“Very impressed”

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Posted 1 year ago

“good stuff!!”

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Posted 1 year ago

“Having a nightmare with IT luggage. Bought an underseat case and was delivered with a defective handle. Tried so many methods of trying to speak to customer service yet my only option is an email to which i receive a message back that doesn’t answer my question nor explain anything. I’m so irritated - this really does let IT down and will impact on my decision in terms of where to buy from in the future. In a saturated market they need to do better !!!! Would be lovely to speak to someone …….”

Helpful Report

Posted 1 year ago

Hi Sally, Many thanks for your review. I am sorry to hear that your suitcase arrived with damage/fault and that you are not 100% satisfied with your recent experience. I have had a look into this for you and can see that a collection has been scheduled for the underseat case in question, with the tracking information for this to follow. Once collection has taken place, we can then get a replacement dispatched if you wish (subject to availability). The above information has all been advised within the email chain, however, please kindly see our most recent correspondence for further updates regarding your case. Following on from the above, please note that we do operate exclusively via email I'm afraid. If you require any further assistance at all, please do not hesitate to get back in touch with our customer service team via the email chain. Many thanks

Posted 1 year ago

“Decent, affordable. Good size. Relatively sturdy without being too heavy when empty.”

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Posted 1 year ago

“Well made, stylish, good materials. No poroblem with the order or delivery.”

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Posted 1 year ago

“3rd case I have brought, not used them yet. This one arrived with slightly dirty wheels though. Also were the other 2 had package around the handles etc, this one didn't!”

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Posted 1 year ago

“My second IT suitcase the first being a "carry on". Excellent quality and design.”

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Posted 1 year ago

“I will be putting out reviews including on social media because these bags are awful!!!! I've emailed customer services so I'll await the response. ONE holiday and TWO out of the three bags I bought broke!!!! Has never happened to me with other bags and I have travelled all over the globe.”

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Posted 1 year ago

Hi Helena, Many thanks for your review. I am sorry to hear that your luggage has sustained damage throughout travel. I can see that we received an email from yourself as of Sunday 09/06, out of office hours, indicating that the damage has occurred to the zip pulls. These are easily replaced. I can confirm that I have flagged this to the relevant team for you and someone will be back in touch via the email chain in due course. Many thanks

Posted 1 year ago

“Amazing 🤩”

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Posted 1 year ago

“Beautiful cases. We ordered the large case, a cabin case and a under seat. They are well made, and so light. The only problem was the delivery, on our second orde. The box had been open. There was 3 strips of sellotape not securing it. When my other half picked up the box the case fell out. And there was a hole that looked like someone had kicked it. Not happy with the delivery service at all.”

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Posted 1 year ago

“Great product, very fast delivery & prompt response from Customer Services.”

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Posted 1 year ago

“Great service and good value cases, not used yet but 1 recently survived USA to UK without suffering damage or marks.”

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Posted 1 year ago

“Excellent service, quality of product and value for money”

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Posted 1 year ago

“Lovely pink suitcase. Great size. Well made lightweight very fast delivery”

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Posted 1 year ago

“Very good quality and specious. I am not very lucky when it comes to online shopping but my luggage is super excellent!!!!!! Colour quality is amazing 👏👏👏👏👏”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,470 reviews