IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 6,993 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 6,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 31st January 2026

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The suitcases themselves are fab. My only issue is the amount of scratches and marks on the cases when they arrived! I'm.not sure if this was down to transportation as the box was pretty bashed but ye disappointing to start off with scratches and marks i got all 3 in the sale for £130 and they are a beautiful cas!”

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Posted 8 months ago

“It doesn’t have the lock that attracted me to the products from IT”

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Posted 8 months ago

“Hope they last longer then the last ones that only lasted one flight and the locks on two cases that’s why we have to replace with ones without locks”

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Posted 8 months ago

“The order arrived on time and the driver brought my items to the door. The cases were clean and in good condition with minimal packaging and what it did have was recycled. The wheels moved correctly but I’ve yet to test them outside of the house.”

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Posted 8 months ago

“Ordered suitcase set and separate medium case, slightly heavier than our original case but hopefully won’t mark as easily”

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Posted 8 months ago

“Website easy to use. Good communication during the order process.”

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Posted 8 months ago

“Email sent 14th May and had no acknowledgment see below. Hi, I ordered my luggage and paid for express luggage. Yodel received it on the 10th May it then sat at Lichfield depot from 10th -13th May with no movement. I finally received it yesterday 13th May and the condition of the box was awful please see attached photos, on opening the box it didn't even have any protective polythene on it. Fortunately the case was ok apart from a small stain on top of case. I have to accept this case as I am flying early hours tomorrow. Just thought would let you know the condition of the item/box delivered by Yodel.”

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Posted 8 months ago

“Very happy with the luggage not so with delivery. Despite me being in the driver left it 3 doors away outside their front door”

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Posted 9 months ago

“IT luggage were fine , prompt and did everything as expected , the delivery service however was less than perfect , Yodel tried delivering to the wrong address, made out the delivery had been refuded at point of delivery and managed to damage the packaging badly, exposing the cases to wear and tear in the delivery process, my outer case was dirty and marked from the open box that had been thrown around the veheilce and epot for 2 days .”

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Posted 9 months ago

“Our IT luggage as lasted almost ten years. Have only changed to new case due to damage caused during flight.”

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Posted 9 months ago

“Nice website, easy to navigate and large choice. Competitively priced.”

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Posted 9 months ago

“Great price for a set of 3 cases, good quality & decent sizes”

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Posted 9 months ago

“Ordered this from the jet2 suitable section so I know I won’t get charged for a hold bag! Must say that it arrived pretty bashed up, the box that it came in that is. I was a bit worried that it would be damaged but it wasn’t, much to my relief! Like the colour, the stability of it but it’s not overly heavy. It will be great for the essentials on a weeks holiday to France later in the year.”

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Posted 9 months ago

“Nice 4 wheel affordable sets in lovely colours. The hard cases need a better resistant material to prevent damage on transit.”

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Posted 9 months ago

“happy with the good service”

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Posted 9 months ago

“Looks good so hopefully will pass the "dimensions test" of airplane companies. Haven't used it yet”

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Posted 9 months ago

“Received it a few days ago. Looks nice and as described. Haven't used it yet as my holiday later this year. I ordered 3, on one the wheels had been used, but as case was okay couldn't be bothered with going through return process.”

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Posted 9 months ago

“My luggage arrived promptly. However I needed to return it as I had misjudged the sizes. My email was answered very promptly and Customer Services were fantastic. Only Yodel let them down , but they arranged an alternate courier.”

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Posted 9 months ago

“Product is great but have had to return it. It says cabin bag on the literature however it is not the right size for all airlines. Yes I should have checked, but false advertising here. I am returning it for a refund, I hope that process goes smoothly. Quick delivery.”

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Posted 9 months ago

“Needed a medium suitcase and a kids one. 2 separate packages arrived within the time specified .”

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Posted 9 months ago

IT LUGGAGE is rated 4.3 based on 6,993 reviews