IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 6,998 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 6,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 31st January 2026

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good quality very nice”

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Posted 6 months ago

“Order arrived quickly good quality case.”

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Posted 6 months ago

“Suitcase lovely colour and an ideal size for me. A few scratches on the handle - probably from the delivery firm - box it arrived in bashed to pieces but it is a suitcase after all and is probably going to be bashed when travelling”

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Posted 6 months ago

“I love both my bags I purchased. I will be buying more for gifts in the future. They are the colour which was advertised. The fabric is super and they are strong and look goid”

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Posted 7 months ago

“Love the suitcase,excellent value but wished I had paid a bit extra to have a lock on the case”

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Posted 7 months ago

“The items are perfect, but the delivery was horrible. They left my £150 value pack in an unauthorised community area. I had to look for it. Two days later found it with my neighbour's :(”

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Posted 7 months ago

“Arrived quickly. Ordering again as happy with the light weight and the new wheels. Well priced too. Our cardboard box was damaged. Slight pity because like to store the cases in the box. Maybe they could put the both in a box!”

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Posted 7 months ago

“The gaming style suitcases were brought for my grandson he loved them. The parcel came on time and was well packaged.”

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Posted 7 months ago

“Great colour and size for short trip abroad for a few days. The wheels spin 360 too. So far so good”

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Posted 7 months ago

“Lovely piece of luggage. Really comfy handles. Looks smart. Not used it yet so unable to comment on the capacity or how it travels. Would give 5 if it had a zip lock. Such a shame as looks perfect otherwise”

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Posted 7 months ago

“This company sent the case quite quickly. No issues with the timing of the delivery. However, the delivery company delivered it a box that was damaged in several parts. This shows that the suitcase can take knocks.”

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Posted 7 months ago

“Generally I'm happy with it luggage but the wheels have packed up and seemingly made the case redundant. Also find it disappointing that ther is not a different size between the cabin size and your medium. To me the medium seems large and there surely could be one smaller than this but bigger that cabin”

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Posted 7 months ago

“Very quick delivery, great product. Good size and looks great”

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Posted 7 months ago

“Received my case quickly and we'll packaged. Seems perfectly fit for purpose (holiday travel).”

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Posted 7 months ago

“IT Luggage was good but delivery company not so much”

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Posted 8 months ago

“The contents were exactly what was described. This can not be said for the outer box and the courier service used. The box was battered and broken, I am amazed the contents were not damaged or marked. As for the courier (Yodel) they took three attempts to deliver the parcel. Twice claiming they could not find the alternate address I had given them 2 days before delivery date! Then parcel was delivered to my original address and just dumped in the hallway to my building.”

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Posted 8 months ago

“In general, I have been using IT luggages in last 10 years. They are generally OK but I have been using cover for the check-in ones.”

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Posted 8 months ago

“Not used it yet but very pleased with the set. Love the colour.”

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Posted 8 months ago

“brilliant case”

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Posted 8 months ago

“Fast delivery of a lovely case. Great charcoal colour and roomy extendeable interior. Very easy to move along with the 8 wheels. We have had five other IT cases and have been happy, other than one wheel on a much older case malfunctioning. hence our replacement purchase!”

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Posted 8 months ago

IT LUGGAGE is rated 4.3 based on 6,998 reviews