IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 6,996 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 6,996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 31st January 2026

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good communication and suitcase options.”

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Posted 1 year ago

“Arrived quickly. Just the right size and I like the fact it has several compartments.”

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Posted 1 year ago

“I will be using 'it' very soon, so will know how my luggage handles. Hence the reason for only giving it 4 stars. One things for sure. It looks great!”

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Posted 1 year ago

“they look very robust and we are looking forward to using them . The delivery should have been together but the carrier delivered them on different days even though the tracking said they arrived together and had been processed together”

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Posted 1 year ago

“I bought an expanable cabin sized suitcase as a gift to replace an old case. There was a good selection of this sized suitcase. Delivery was quick and the recipient was delighted.”

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Posted 1 year ago

“Not used yet but ordering and delivery was very easy”

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Posted 1 year ago

“Love the suitcase, just hope it’s as good as it looks. Packaging was open when left on my doorstep but thankfully no damage to the item. Had to book a holiday to try it out.”

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Posted 1 year ago

“THe website was very easy to use. Placed my order and got confirmation. Easy to track the cases and they arrived when specified. Cases are MUCH better than I imagined. Good company age very god product.”

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Posted 1 year ago

“Arrived as requested and packaging not damaged. Easy to deal with company”

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Posted 1 year ago

“The luggage was as I had hoped. The packaging was split open however, which might have meant it was damaged, but luckily it was not.”

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Posted 1 year ago

“The suitcases arrived quicker that expected. Well packaged nice quality .”

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Posted 1 year ago

“The bag is really nice and strong. Love it 😍”

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Posted 1 year ago

“Dissapointed with only 2 wheels my last one had 4. Quite Heavy to pull”

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Posted 1 year ago

“Unfortunately the instructions with the cabin bag were in Spanish! The bag was purchased in the UK and I would have thought the instructions would be in English!”

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Posted 1 year ago

“Nice luggage. It arrived with some dust marks on the front as if it was pushed along a floor, but I can clean those out. After having an awful experience buying AwayTravel softside luggage, this was a relief!”

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Posted 1 year ago

“We bought the suitcase to match our other one. Arrived quickly, very impressed. Only downside about the suitcase is the lock. We have trouble with the lock because of our fingers. So hopefully we can get it open and locked again when on our holiday. Our other case is much easier because we can just put a little padlock on. Why manufacturers have to put on these combination locks on is beyond me.”

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Posted 1 year ago

“does a good job”

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Posted 1 year ago

“The suitcases are lovely! Great quality and beautiful, it’s the ordering that can be annoying I had the money in my bank and it took the money then said the payment did not go through, I got my money back an hour or so later but this happened twice then the 3rd time after emailing the company it went through.”

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Posted 1 year ago

“We've had IT luggage for the past 15 years and have always been satisfied with the cases and the company.”

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Posted 1 year ago

“We ordered 2 cases directly from it which were in sale. They came quickly, and good really good quality, we will see how they hold up on holiday, but I'm not expecting any problems.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 6,996 reviews