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IT LUGGAGE Reviews

4.3 Rating 3,133 Reviews
82 %
of reviewers recommend IT LUGGAGE
Company Reviews Product Reviews
3,706
 Metrics Info
4.3
Based on 3,133 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read IT LUGGAGE Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

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Anonymous
Verified Buyer
“Was sent the wrong size luggage and not offered any resolution so had to return for refund which I have been waiting for over a week and nothing refunded yet. Can't call anyone and responses are delayed. Overall absolute rubbish service and this was the first and will be the last time I purchase from here.”
Helpful Report
Posted 4 weeks ago
Many thanks for your review. I am sorry to hear that you received the incorrect item. I have had a little look into this for you and can see that unfortunately, we would not have been able to re-deliver the cases in the time frame desired and therefore, a full refund was offered and accepted. Your collection was scheduled to take place on 09/04 and on the basis that this was completed successfully, you can expect to receive your refund within 10 days from this point, therefore, your refund should be processed by 19/04 - you will be notified once this has occurred. We do operate exclusively via email and I can see that we have not received any further emails from yourself since the collection, however, if you do require any further assistance at all please do not hesitate to get back in touch with our customer service team. Many thanks
Posted 4 weeks ago
Edward Scott
Verified Buyer
“Great little bag lovely colour ideal for holidays”
Helpful Report
Posted 1 month ago
Emma Booth
Verified Buyer
“my luggage is as described and very striking, won't miss that in the airport carousel!”
Helpful Report
Posted 1 month ago
Ami Wilson
Verified Buyer
“Customer service was not very good. My parcel went missing, contacted IT Luggage, only to get a response a few days later for each piece of communication. Issue was never resolved.”
Helpful Report
Posted 1 month ago
Hi Ami, many thanks for your review. I am sorry to hear you are experiencing issues regarding the delivery of your order. Please be aware that we are still in the process of resolving this issue for you, as per our email correspondence this morning. We do work from oldest to newest through the inbox, so this may be why there is a slight delay between our communications. However, I have had a little look into this for you and can see that the customer service team have responded within 24 hours, if not sooner, to each of the emails received from yourself. Please kindly advise back to our latest correspondence and we can then continue assisting in resolving this issue for you. Many thanks
Posted 4 weeks ago
Anonymous
Verified Buyer
“Was just looking through and can across this beautiful suitcase just right for my holiday”
Helpful Report
Posted 1 month ago
Glenn Carr
Verified Buyer
“Bought a replacement suitcase for an IT case I had owned for many years before airport ground crew ripped the handle off. Easy to search and buy online, the item arrived within 4 days well packaged. Yet to use but the luggage is high quality with lots of clever features to help with packing. Very happy with my purchase and looking forward to getting as much use out of my new case as the old one.”
Helpful Report
Posted 1 month ago
Margaret Brunyee
Verified Buyer
“Luggage perfect so light to Handel”
Helpful Report
Posted 1 month ago
Amina Ali
Verified Buyer
“Luggage as seen in pictures. Very sturdy. Very fast delivery. Excellent service.”
Helpful Report
Posted 1 month ago
Rup Balami
Verified Buyer
“Strong, durable and Looks extremely elegant.”
Helpful Report
Posted 1 month ago
Cheryl Twissell
Verified Buyer
“Excellent customer service when I ordered the wrong case. This was immediately credited and I was able to reorder. This case is ideal for a week’s travel and so light with lots of pockets. Love it.”
Helpful Report
Posted 1 month ago
Breege McAuley
Verified Buyer
“I love this luggage but the first one I got was too big and so I requested a return. I paid for the next size and received it but after several emails nobody has collected this first suitcase nor have I been refunded.”
Helpful Report
Posted 1 month ago
Hi Breege, many thanks for your review. I am sorry to hear you are experiencing issues regarding your return. I have had a little look into this for you and can see that our emails regarding your collection have been bouncing back from the email address provided by yourself and therefore, are not being delivered. Your collection has been arranged and I have now resent this email for you. Please do not hesitate to get back in touch if this is still not received through. Many thanks
Posted 1 month ago
Anonymous
Verified Buyer
“Came quicker than promised. Good cases. Hopefully they last.”
Helpful Report
Posted 1 month ago
Louise Hunter
Verified Buyer
“Excellent service, arrived quickly plus they refunded my postage.”
Helpful Report
Posted 1 month ago
Beverley Daniels
Verified Buyer
“Wonderful quality at a great price”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“The cases are light and easy to handle especially with the excellent wheels on the case. They are hardy cases and made from recycled material which is a bonus. There are many colours to choose from and the zippers are strong.”
Helpful Report
Posted 1 month ago
Amanda Hewlett
Verified Buyer
“Beautiful suitcase well made and can’t wait to use it soon”
Helpful Report
Posted 1 month ago
Richard Lyons
Verified Buyer
“Excellent Quality Tough and yet quite light very pleased”
Helpful Report
Posted 1 month ago
Emma Peacock
Verified Buyer
“Great service, quick delivery & I absolutely love my new case. Great value for money.”
Helpful Report
Posted 1 month ago
Rosanna Jones
Verified Buyer
“The kids love their new It suitcases. We got these for their birthday for our upcoming road trip but also with travel in mind due to them fitting underseat of most airlines without having to pay the cabin bag prices. Really lovely colours and good quality.”
IT LUGGAGE 5 star review on 14th April 2024 IT LUGGAGE 5 star review on 14th April 2024
Helpful Report
Posted 1 month ago
Teresa Perry
Verified Buyer
“Excellent service, quick delivery and absolutely lovely suitcase!”
Helpful Report
Posted 1 month ago
IT LUGGAGE is rated 4.3 based on 3,133 reviews
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