IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 5,681 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th July 2025

Sarah West

IT LUGGAGE 5 star review on 11th June 2025

Fernando Barbosa

IT LUGGAGE 5 star review on 30th May 2025

Sandrine Calme

IT LUGGAGE 5 star review on 29th May 2025

Anonymous

IT LUGGAGE 5 star review on 24th May 2025

Anonymous

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We’ve been using IT luggage for quite a few years now and have always found it to be perfectly Ok. As with all things though, having been through quite a few airports and several cruises, the time came for replacement. The new “Teleported” suitcases were delivered swiftly and look just as robust. Overall very pleased.”

Helpful Report

Posted 4 weeks ago

“very good value for the price”

Helpful Report

Posted 4 weeks ago

“Very quick delivery and absolutely delighted with our new case”

Helpful Report

Posted 4 weeks ago

“Great luggage”

Helpful Report

Posted 4 weeks ago

“Absolutely great experience of buying online from it.com. The price was great, delivery was spot on and was delivered within 2 days. Quality of the whole set was amazing with the price tag was a bargain”

Helpful Report

Posted 4 weeks ago

“Highly recommend. Got my suitcase at a great price and came on time.”

Helpful Report

Posted 4 weeks ago

“Arrived within 3 days of ordering great service great quality”

Helpful Report

Posted 4 weeks ago

“I love the case but the TSA lock was broken I have had one before but it just would not let me set it up, so I cannot give it a good rating unfortunately I only got the case in time for my trip so had no time to contact you before hand or to return it and since then I have been in hospital so this is my first proper opportunity to tell you about it. I am very disappointed in the case overall now which is a shame because I have been using your cases for a long while now”

Helpful Report

Posted 4 weeks ago

Hi Jane, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent purchase. Should you require any further assistance regarding this matter at all, please do not hesitate to reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be happy to help. Many thanks

Posted 4 weeks ago

“The green suitcase arrived damaged, deep cut to the outer case (but not all the way through). IT luggage offered a 30% refund which I accepted becuase there was no time to return, or purchase another case before my holiday. Arrives in a clear plastic bag inside of a box. Damage is either occuring on the assembly line or via delivery handling, as the box is pretty battered. I bought two cases; scuffs on outer case of blue one (assembly) and deep cut on green one (assembly/delivery).”

Helpful Report

Posted 4 weeks ago

Hi there, Many thanks for your review. I am sorry to hear that the order arrived damaged. However, I happy to see that the customer service team assisted you with offering a solution, given the timing constraints. Many thanks

Posted 4 weeks ago

“Ordered 2 suitcases on one day and the very next day they arrived. Two separate boxes and both in great condition. Great service and will definitely be using IT again!”

Helpful Report

Posted 4 weeks ago

“Easy to order. Reasonable delivery time. Fab choices. So pleased I found this website by chance.”

Helpful Report

Posted 1 month ago

“Very pleased with my medium suitcase and matching cabin luggage. Delivered quickly and in perfect order”

Helpful Report

Posted 1 month ago

“Fantastic quality, looks very smart”

Helpful Report

Posted 1 month ago

“The luggage arrived ok but had a few scoff marks on the suitcase which is was able to get off but the handle extension seems to stick on one side so when you extent it one side is lower than the other and it doesn't click in place property so you have to keep extending the handle fully to recife the issue, I'm not very happy unfortunately from such a make of suitcase that over all was excellent in my book.”

Helpful Report

Posted 1 month ago

Hi Paul, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent purchase. Should you require any further assistance regarding this matter at all, please do not hesitate to reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be happy to help. Many thanks

Posted 1 month ago

“Quick delivery items seem to be quality ones useful size for cruising”

Helpful Report

Posted 1 month ago

“Love the suitcase,excellent value but wished I had paid a bit extra to have a lock on the case”

Helpful Report

Posted 1 month ago

“Bought as a present ( not given yet.). Delivery was quick, I love the colour of suitcases.”

Helpful Report

Posted 1 month ago

“I love my new it case. Loads of room I love the colour.”

Helpful Report

Posted 1 month ago

“Great delivery, the cases are good quality and stylish. Looking forward to using them”

Helpful Report

Posted 1 month ago

“Exceptional value for money! Delivery was very quick. It luggage have by far the best selection in an affordable range. Very good communication throughout order and delivery process.”

Helpful Report

Posted 1 month ago

IT LUGGAGE is rated 4.3 based on 5,681 reviews