IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.24

4.2 Rating 7,720 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.2

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 17th June 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

348

Anonymous

Anonymous // 01/01/2019

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English

“Easy to order and case arrived in good condition in a short time.”

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Posted 2 years ago

“Received my case and was really impressed by the quality. My wife saw the case and loved it so much she asked me to order her one. I tried to order one and it’s out of stock which is not surprising Seeing the quality and price .”

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Posted 2 years ago

“Really bad quality, it was the 2nd purchase that I did within months and all had the same problem, broken wheels 🛞 and the inner spliter or clothes separator was damaged within the first use.”

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Posted 2 years ago

Hi Eduvigis, many thanks for your review. I am sorry to hear that you are experiencing issues with your product. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks

Posted 2 years ago

“I have received my order in very good packaging and the luggage is in good quality. Thank you”

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Posted 2 years ago

“customer service responded quickly the first time; then no updates anymore after the first response.”

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Posted 2 years ago

“Bag turned out to be rather flimsy but the courier service was terrible. Expected to wait in at 2 hours sudden notice as It don't allow them to leave in a space place of with a neighbour. Don't bother if you can't just stand up and walk out of work whenever !”

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Posted 2 years ago

Many thanks for your review. I am sorry to hear that you are not 100% happy with your experience regarding our courier. Thank you for letting us know of your thoughts, we will be sure to take your comments on board. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk should you require any further assistance at all and they would be happy to help.

Posted 2 years ago

“So made up with my new luggage. Going to Australia to see my daughter.”

IT LUGGAGE 5 star review on 1st April 2024

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Posted 2 years ago

“Very smart, good pockets, very lightweight, love the wheels.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Great luggage good price and good customer services when needed”

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Posted 2 years ago

“Beautiful suitcase, super quick delivery, delighted!”

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Posted 2 years ago

“Nothing wrong with the items but I ordered the wrong size. Need to be returned.”

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Posted 2 years ago

Hi Pam, many thanks for your review. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist in your return. Many thanks

Posted 2 years ago

“We already had two of these cases from previous years, the redesign with the orange trim looks much better but the case still attach together really well, we use a bungee cord around the bottom as cases can split apart and fall as the attachment is top only. Many looks and comments from other travellers when pulling the trolley train”

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Posted 2 years ago

“I Purchased a large luggage Case from the IT Site, and found it very easy to compleate my purchase,you had a choice of how quick you recievethe case from post, and it attived in the said time they gave me. POayment was easy and secure. So if you are after a new case, even if you not competent with computers, you will still find the process simple.”

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Posted 2 years ago

“Excellent service and quick delivery. Just as described and so happy with my luggage.”

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Posted 2 years ago

“Excellent suitcase very smart. My daughter was delighted with it. Thank you”

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Posted 2 years ago

“Service, fast next day delivery. Had to return as size larger than expected. Refund pending after 10 days.”

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Posted 2 years ago

“I have had a number of wheelies and this is certainly a superb one and excellent value for its price ----sturdy --well made --clearly thought out”

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Posted 2 years ago

“I was very pleased with the quality of the children’s bobble block case, looks sturdy. It hasn’t been used yet as it’s a present for grandson to go on holiday in the summer.I am going to order another one in blue for another grandchild but they are out of stock at the moment.”

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Posted 2 years ago

“Suitcase nowhere to be found, I take It didn’t deliver and now I’m not being notified of anything. I’m just here guessing what will happen as I’ve not received any updates whatsoever it’s been a week and a half”

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Posted 2 years ago

Hi Nazreen, many thanks for your review. Please accept my sincere apologies that you have not yet received your items. I have had a little look into this for you and can see via the tracking that your order has been returned to sender due to the delivery attempt being refused under the terms of 'goods not ordered'. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and we can then get your refund processed in order for you to re-order the items if you wish. Many thanks

Posted 2 years ago

IT LUGGAGE is rated 4.2 based on 7,720 reviews