IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.24

4.2 Rating 7,722 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.2

Based on 7,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 17th June 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

348

Anonymous

Anonymous // 01/01/2019

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English

“I was very pleased with the quality of the children’s bobble block case, looks sturdy. It hasn’t been used yet as it’s a present for grandson to go on holiday in the summer.I am going to order another one in blue for another grandchild but they are out of stock at the moment.”

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Posted 2 years ago

“Suitcase nowhere to be found, I take It didn’t deliver and now I’m not being notified of anything. I’m just here guessing what will happen as I’ve not received any updates whatsoever it’s been a week and a half”

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Posted 2 years ago

Hi Nazreen, many thanks for your review. Please accept my sincere apologies that you have not yet received your items. I have had a little look into this for you and can see via the tracking that your order has been returned to sender due to the delivery attempt being refused under the terms of 'goods not ordered'. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and we can then get your refund processed in order for you to re-order the items if you wish. Many thanks

Posted 2 years ago

“Best luggage ever.”

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Posted 2 years ago

“I bought a brand new suitcase from IT that arrived with damage and scuffs. I've now emailed three times this week (with attached photos) requesting a partial refund, as this suitcase is now out of stock, and have received no response. Although I love the suitcase, the customer service I've received has been atrocious! Not only is it extremely poor that a company would sell this at full price knowing it's damaged, but to then ignore customers is appalling.”

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Posted 2 years ago

Hi Madeline, many thanks for your review. Please accept my sincere apologies that your case arrived with damage/faults. Please be aware that we do work from oldest to newest through the inbox, so with each new email received this will take the email chain back up to newer received emails, and our office has also been closed over the Easter bank holiday weekend, which may be the reasoning for a delayed response. I can only apologise for this. However, I have flagged this to the relevant colleague to push through this morning for you, please refer back to the email chain for updates. Many thanks

Posted 2 years ago

“Beautiful 😍”

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Posted 2 years ago

“Perfect!...”

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Posted 2 years ago

“Excellent , and asy to order and delivery fast and efficient . All ready for my cruise as I have the extra large one and the two small ones so nice matching set”

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Posted 2 years ago

“I bought the cabin-sized Enduring wheelie in kangaroo, and the small matching holdall. Very nice quality and very smart. Was hoping for a bit more expansion in the suitcase but my one actual criticism is that the bags should have a 'sleeve' to go over the suitcase handle so they can be safely placed atop for wheeling. There is a shoulder strap, but that's not good for such a capacious bag and an owner with a bad back! But they appear very nicely made and good value for money. My Tripp suitcases did not wear well, despite the GH recommendations, so I'm hoping these do better. I travel a lot.”

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Posted 2 years ago

“.I am so pleased with the underseat luggage quite. I have not used it yet. Deliver was excellent ordered on the Friday and it arrived earllier than expected which was a bonus”

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Posted 2 years ago

“Excellent customer service. Thank you”

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Posted 2 years ago

“Great service, great price.”

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Posted 2 years ago

“Fantastic luggage Delighted”

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Posted 2 years ago

“Order received early. Happy with the transaction and the brand so far.”

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Posted 2 years ago

“Quick delivery and good communication”

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Posted 2 years ago

“deliered on time one ery beautiful case”

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Posted 2 years ago

“Came with marks on it. Extremely poor customer service. I told them I will be travelling soon which is why either send me suitcases (without the marks) or give me the refund. On purpose they took so long to reply & told me if I use the suitcase before/if issue the refund, they won’t do anything to help. And now I am stuck with these horrible suitcases with severe marks on them. Extremely poor customer. I would highly recommend to stay away from them if you need peace of mind. I should have read other comments before ordering a damaged product from them 3 of them are faulty. The customer service is useless & unhelpful.”

Helpful Report

Posted 2 years ago

Many thanks for your review. Please accept my sincere apologies that your cases have arrived with damage/faults. I have had a little look into this for you and can see that we are awaiting images of the faults on each of the cases via email. As stated via the email chain, we are happy to offer a full or partial refund, however, we will require images of each suitcase and it's damage before they are used in order to prove that they have arrived damaged. Please kindly advise where it has been mentioned that no refund/partial refund will be provided as I cannot see this stated within the email chain correspondence? Regarding the response time, please be aware that we do work from oldest to newest through the inbox, however, I can see that you have received a response from ourselves within 48hrs of each email being received. Please kindly provide the images as requested of the damage to the suitcases received and we would then be happy to proceed with the partial refund offer. Many thanks

Posted 2 years ago

“Terrible, ordered and paid for 2 suit cases and only 1 has arrived. Chased for the missing one to be told they'll chase the courier and still heard nothing back.”

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Posted 2 years ago

Hi James, many thanks for your review. I am sorry to hear that you have not yet received your full order. I have had a little look into this for you and can see that a member of the team is investigating this for you with our courier Yodel. Our offices have been closed over the bank holiday weekend which may be why you have not received an update as of yet, however, I have flagged this to the relevant colleague for you to update asap via the email chain as soon as an update has been received from Yodel. Many thanks

Posted 2 years ago

“Really really pleased with our IT luggage purchase! The suitcase which was purchased for my son's school trip is a lovely design and he can't wait to take it on his trip. I was really impressed with the delivery timescales, it was delivered the next day. Packaged really well on delivery, with the added reassurance of 10 year warranty. I wouldn't hesitate to purchase from again.”

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Posted 2 years ago

“Hi, really lovely case, it looks even more beautiful than the picture, the case has large capacity inside material feels nice, it's well made, having four wheel's it glide's around easily can't wait to use my case,I have already purchased the small vanity case which sits great ,”

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Posted 2 years ago

“Great value , good quality luggage .”

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Posted 2 years ago

IT LUGGAGE is rated 4.2 based on 7,722 reviews