IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.24

4.2 Rating 7,670 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.2

Based on 7,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

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English

“Very impressed by the whole transaction, from ordering to prompt delivery.”

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Posted 2 years ago

“Bought an extra large IT case in a great bright colour, very pleased as it replaces my old IT case which is still going strong and will be used for storing clothes......”

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Posted 2 years ago

“had issues with delivery not being updated properly and expected them on 2 occasions but never arrived so affected plans. the suitcase where nice despite the scratches on it maybe from handling and transport because the box are damaged but since will need suitcase for trip, wont have time to get it changed.”

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Posted 2 years ago

Hi Naja, Many thanks for your review. I am sorry to hear that you experienced issues regarding your delivery, this is certainly not the standard we expect from our couriers and I can only apologise for this. We take your feedback very seriously, this is very valuable to us and we will be sure to take it on board. Please do not hesitate to get in touch with our customer service team directly on ITL_contact@itluggage.co.uk should you require any assistance in the future and they would be happy to help. Many thanks

Posted 2 years ago

“Seamless service and fabulous case. Very good that one side on the inner has a zip cover to hold everything in place. Quality great it extends and has two heights on the handle. Also handle top and side for carrying. Some side bumpers to stop it getting bashed. I have not used it yet but it seems very sturdy.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“I have still not received my suitcase which I order on 6th May. I’ve been informed it has been lost by Evri. I contacted IT again to inform you, though I’ve still not had a response back, it will be 48hr by tomorrow morning. When there is an issue your customer service process is too slow, you have to wait 48hrs for a response back. Not being able to call/speak to somebody is poor.”

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Posted 2 years ago

Hi Jackie, Many thanks for your review. I am sorry to hear that your package has encountered difficulty through delivery, this is certainly not the standard we expect from our couriers and I can only apologise for this. I can confirm that a member of the team has responded to your email as of this morning, confirming that we will arrange for your order to be re-dispatched at the earliest convenience. Please kindly refer back to the email chain for further updates regarding this. Many thanks

Posted 2 years ago

“very nice and fast delivery”

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Posted 2 years ago

“Website was super easy to use. They kept me informed at all stages. Delivery for me was swift and on time. the luggage is superior quality and very nice to look at”

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Posted 2 years ago

“I sent the luggage back because I thought it was smaller than a medium case.”

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Posted 2 years ago

“Very good service and quick delivery.”

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Posted 2 years ago

“Very sturdy and surprisingly bigger than expected (I ordered medium plus) The colour is very different to the pictures, it was feathered grey but it’s more beige in colour than grey.”

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Posted 2 years ago

“THOUGH IT LOOKES SMART AND IS GOOD QUALITY THE SUITCASE CAME SMEELING VERY UNPLEASANT.”

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Posted 2 years ago

“Brilliant suitcase, good quality cannot wait to use for my holiday.”

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Posted 2 years ago

“The suitcase I bought is great. I love the looks, the nice distinctive colours, and the easy turn wheels. IT made a mistake and included two other smaller cases packed inside the larger one. I didn't find their service particularly friendly in sorting out the return, although I suppose they were efficient enough. They take £5 off the refund for return postage, but as we're not expecting a refund for goods we didn't pay for, that doesn't apply. Some recognition that it was their mistake might have been nice.”

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Posted 2 years ago

“I accidentally ordered 2 cases also to different address IT Sorted the problem and gave me a prompt refund. Love the case Thank you IT”

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Posted 2 years ago

“I purchased a 2 piece luggage set on 1/5. On receiving my order one of the luggage handle was damaged. I contacted IT via email immediately and submitted 5 photos. I had to contact IT customer on numerous occasion via email before they arranged for the luggage to be collected. Eventually the one piece of luggage was collected on the 14/5 .Again I had to email to check to see if the returned item was received by IT. I then received an email stating that the item was received but they did not have any more of the item in stock and I can choose another luggage for £40. I was very dissapointed as I had bought the luggage as a set and I had also inform IT customer service this was purchased for my daughter who was travelling on the 15/5 and that I would like to have a replacement before that date. I again emailed IT on the 15/5 regarding the offer to choose another case for £40. I have not received a response to my email. The service I have received from IT is appalling.”

Helpful Report

Posted 2 years ago

Hi Cyntra, Many thanks for your review. I am sorry to hear that the case in which you received was damaged. I can see that this has since been collected. Unfortunately, as stated within the warranty policy, when returning a case which is part of a set, we cannot always guarantee a like-for-like replacement, due to stock availability or certain styles being discontinued. In this instance, I can see that the case in which was originally ordered is now out of stock, however, I can see that you have been offered the chance to select an alternate replacement or return the remaining case for a full refund if you wish. I can see that the customer service team have been in frequent communication with yourself today, and the last couple of days, in order to resolve this for you. Please kindly correspond back to our latest email and we can then continue assisting in this matter. Many thanks

Posted 2 years ago

“Great product”

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Posted 2 years ago

“Good value for money.”

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Posted 2 years ago

“Very pleased with IT LUGGAGE. The suitcase arrived I realised the case was too large too store when not in use. I contacted IT LUGGAGE and they arranged for it to be returned.”

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Posted 2 years ago

“I ordered a suitcase and paid for next day delivery, however my case came 5 days later. When my case finally did come, it was left outside my front door, the delivery man didn’t knock, just placed it outside and the packing had been opened. Not great delivery at all.”

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Posted 2 years ago

Hello, Many thanks for your review. I am sorry to hear that you experienced complications with your delivery. This is certainly not the standard we expect from our courier, your feedback is very valuable to us and we would like to thank you for flagging this issue. Unfortunately, delivery issues are unforeseen, however, we do always aim to help resolve all matters as quickly as possible for our customers and I can see that a full refund for the cost of postage has been processed for yourself. However, if you require any further assistance at all, please do not hesitate to get back in contact with our customer service team and they would be happy to assist. Many thanks

Posted 2 years ago

IT LUGGAGE is rated 4.2 based on 7,670 reviews