IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.24

4.2 Rating 7,670 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.2

Based on 7,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

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English

“amazing! good space, excellent weels. my next big suitcase will be from the same brand!”

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Posted 2 years ago

“Not used yet but looks and feels good.”

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Posted 2 years ago

“I sent this case back for a refund as it was to big for my needs I have still to receive my refund”

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Posted 2 years ago

Hi Jane, Many thanks for your review. I am sorry to hear that you have not yet received your refund. Please be aware that all refunds are processed within 10 working days of collection taking place. Therefore, as your collection took place on 22/05 you should expect to receive your refund by 05/06. You will be notified once the refund has been processed. I hope this helps! Many thanks

Posted 2 years ago

“Delivered ahead of time which suited us!”

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Posted 2 years ago

“Fast delivery. Great customer service. Will buy again from IT luggage”

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Posted 2 years ago

“My suitcase is made to a very high standard, it's very sturdy and great value for money”

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Posted 2 years ago

“Easy to order online and quick delivery. Good selection of suitcases and reasonably priced.”

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Posted 2 years ago

“Lovely suitcases so light and easy delivery. I love them.”

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Posted 2 years ago

“I found the cases spacious and plenty of room also 8 wheels are good for moving the case also overall quality of the cases very good”

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Posted 2 years ago

“Unfortunately the case was too large for my purposes. Return service was excellent although I am still awaiting refund”

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Posted 2 years ago

“Case was just what I wanted and looked how it did in picture. Lovely deep colour (plum purple/pink) Deep and plenty of space with pockets on the lid side. Love the leopard print interior material too!”

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Posted 2 years ago

“I find IT Luggage top notch 👌”

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Posted 2 years ago

“I’m going on the plane for a hospital appointment and for one night it’s just ideal.Very pleased with it.”

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Posted 2 years ago

“I have ordered from IT a few times now and every time I have been incredibly impressed with the service, item and overall quality - that's why I keep coming back!”

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Posted 2 years ago

“Fantastic quality suitcases . I wouldn't buy any other brand . These are brilliant”

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Posted 2 years ago

“No nonsense suitcase, soed what it say son the tin.”

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Posted 2 years ago

“Well made stylish product,delivered the next day,and at a very good price. Great service.”

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Posted 2 years ago

“Excellent! Easy to order, great customer service, fast delivery and well packaged”

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Posted 2 years ago

“Quick delivery.”

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Posted 2 years ago

“IT luggage was spot on for my travels”

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Posted 2 years ago

IT LUGGAGE is rated 4.2 based on 7,670 reviews