Came with marks on it. Extremely poor customer service. I told them I will be travelling soon which is why either send me suitcases (without the marks) or give me the refund. On purpose they took so long to reply & told me if I use the suitcase before/if issue the refund, they won’t do anything to help. And now I am stuck with these horrible suitcases with severe marks on them. Extremely poor customer. I would highly recommend to stay away from them if you need peace of mind. I should have read other comments before ordering a damaged product from them 3 of them are faulty. The customer service is useless & unhelpful.