IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,277 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“How can I give review .. it’s 10 days still I not received my bag … very bed service… evri is also not good they not deliver my bag .., and it staff not taking any actions .. I pay all ready delivery charge ., it’s no point I order and pay …”

Helpful Report

Posted 9 months ago

Hi Hemisha, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to look into this matter any further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 9 months ago

“The luggage is lovely good quality very reasonable priced , exceptionally fast delivery and would highly recommend”

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Posted 9 months ago

“Light, plenty of room and easy to manoeuvre with its four wheels. Excellent.”

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Posted 9 months ago

“So quick and easy to deal with I now have 3 suitcases all good”

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Posted 9 months ago

“I am not sure this suitcase will go the distance; it is flimsy and I think it will get crushed and "split" in two halves on its first journey and I will lose all my belongings. I do hope I am proved wrong .... I will let you know after IT's first trip on an aeroplane!”

Helpful Report

Posted 9 months ago

Hi there, Many thanks for your review. I am sorry to hear you feel this way. Please kindly be assured that our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers. However, should you require any assistance in regard to your recent purchase, and in line with our warranty policy, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where the team would be more than happy to help. Many thanks

Posted 9 months ago

“This is my third case ordered from IT (all different sizes), because I've been impressed with the quality.”

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Posted 9 months ago

“Excellent suitcase just what I wanted and so lightweight, and sturdy, would definitely recommend IT luggage”

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Posted 9 months ago

“Came quick,just what I needed”

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Posted 9 months ago

“fast delivery good value case Thanks”

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Posted 9 months ago

“Love the cover for my new IT case great price as well and fast delivery”

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Posted 9 months ago

“Good and quick service excellent company”

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Posted 9 months ago

“EVRI have still not delivered the luggage despite saying two days ago that it was out for delivery. Terrible service.”

Helpful Report

Posted 9 months ago

Hi Anthony, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 9 months ago

“The large actually fits a medium suitcase. I think the description should be more precise.”

Helpful Report

Posted 9 months ago

HI Muna, Many thanks for your review and feedback. To kindly confirm, all suitcase measurements are listed clearly on our website and available to view prior to purchase. However, should you require any further assistance at all, please do not hesitate to reach out to our customer service team directly via the 'Contact Us' form on our website. Many thanks

Posted 9 months ago

“I’m so delighted with my case, everything about it, material, colour, detailing and quality was excellent. Can’t wait to pack it and use it 👍🏼🥰🧳”

IT LUGGAGE 5 star review on 6th July 2025

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Posted 9 months ago

“Lovely bag, ideal for carry on, thank you IT for another great buy!”

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Posted 9 months ago

“Very good product fast service and quick delivery”

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Posted 9 months ago

“Arrived quickly. Ordering again as happy with the light weight and the new wheels. Well priced too. Our cardboard box was damaged. Slight pity because like to store the cases in the box. Maybe they could put the both in a box!”

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Posted 9 months ago

“Fantastic customer service, I made my order but didn’t click express delivery so I contacted customer service and got a response very fast. Got a refund and re ordered and they arrived in 2 days. Great quality product. 5 stars”

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Posted 9 months ago

“Excellent service, easy to order, delivery very quick.”

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Posted 9 months ago

“The gaming style suitcases were brought for my grandson he loved them. The parcel came on time and was well packaged.”

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Posted 9 months ago

IT LUGGAGE is rated 4.3 based on 7,277 reviews