IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.26

4.3 Rating 7,469 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Great quality. Quick delivery and really impressed!”

Helpful Report

Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Quality good, looks smart and well made.”

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Posted 1 year ago

“The cases arrived too late for our holiday ! After paying extra for next day delivery ! Cases themselves are very good but disappointed with the delivery and not able to communicate only by email , even try Instagram and Facebook messenger to contact IT”

Helpful Report

Posted 1 year ago

Hi Angela, Many thanks for your review. I am sorry to hear about the delivery issues in which you experienced regarding your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. I am happy to see via the email chain that this matter has now been resolved. However, if you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

“I paid extra for fast delivery and one my cases was damaged. The customer service I received was one of the worst I have experienced. No phone number. Stock copy and paste responses to logged tickets. Being told that once my case was refunded they would deduct £5. No replacement sent. Had no choice but to order another and pay for fast delivery again Getting my refund and the battle to refund the delivery charges is not going to be easy”

Helpful Report

Posted 1 year ago

Hi Karen, Many thanks for your review. I am sorry to hear that your item was delivered with damage. Please kindly be aware that we do work from oldest to newest throughout the inbox, so with each new email received this will move your email chain back to the top of the inbox, therefore, increasing the waiting time for a response. We also usually advise of a 24-48hr response period, however, this may vary during peak periods like we are currently working through. Following on from this, to confirm, the £5 return fee will not be deducted in this instance and the stock copy-and-paste responses were automated emails in response to your request for a return to be started. However, I am happy to see via the email chain that this matter is now coming to a resolution and your collection date has been confirmed. Please kindly refer back to the email chain where you will receive tracking information regarding this. Many thanks

Posted 1 year ago

“Great service, very fast delivery, packaged really well, cases are fantastic also. Really pleased with service”

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Posted 1 year ago

“Got a suitcase with no wheels. Emailed 3 times to get them sent out. Finally made contact but still no wheels. Had to buy a new suitcase from elsewhere.”

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Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that your order was delivered with missing parts. I can see via the email chain that this has been investigated for you and a further update has been advised as of this morning. Please kindly refer back via the email chain and we can then happily assist further in this matter. Many thanks

Posted 1 year ago

“I never received the case. Evri said they delivered it, but they got my address wrong and I couldn’t find where they put the package. I checked my original order and it clearly says my school address but the address that Evri had was utterly wrong. The photo they posted was not even in my school, but potentially one of the many blocks of flats in the area. I have written to customer services at IT Luggage but am yet to hear back.”

Helpful Report

Posted 1 year ago

Hi Kathryn, Many thanks for your review. I am sorry to hear about the delivery issues in which you have experienced with your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. I can see via the email chain that a member of our customer service team advised back with an update as of yesterday morning. Please kindly refer back via the email chain and we can then happily assist further in this matter. Many thanks

Posted 1 year ago

“I received the luggage without the wheels emailed customer service and I’m still waiting to get the wheels”

Helpful Report

Posted 1 year ago

Hi Patricia, Many thanks for your review. I am sorry to hear that your order was delivered with missing parts. I can see via the email chain that a collection has now been arranged in order to resolve this matter. However, please do not hesitate to get back in touch should you require any further assistance in the future. Many thanks

Posted 1 year ago

“Received my case , boxed and well protected too .. great case , fast delivery too .. very happy traveller , as this has great pockets and extra space .. and looks great ..”

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Posted 1 year ago

“This will be my second purchase if IT luggage. This one looks good. Hopefully it will stand up to the rigors of the baggage handlers here and abroad.”

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Posted 1 year ago

“Order received promptly and looks ok. Bit miffed that there were offers on that I was unaware of.”

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Posted 1 year ago

“Missing parts - wheels and travel bag are missing and also has a dent in it . Still awaiting a collection for item Can’t take a picture of missing items either Also I paid for next day delivery and it took a lot longer”

Helpful Report

Posted 1 year ago

Hi Victoria, Many thanks for your review. I am sorry to hear about the issues that have occurred with your recent order. We do not seem to have received any correspondence regarding the dent in your case, with the only case requiring collection being due to the item being bigger than expected. However, please do not hesitate to get back in touch should you require any further assistance regarding this matter. I can see that all other issues mentioned within the email chain are currently being dealt with. Following on from the above, we are currently awaiting further information in order to arrange the collection of your order. Please kindly advise back via the email chain and we can then happily assist further. Many thanks

Posted 1 year ago

“The item is fine, but the delivery by EVRI to the delivery shop was awful. Evri delivered it but the last status from Evri said it had been delayed. Fortunately we went to the delivery shop and found the item, but if we'd believed Evri then we wouldn't have received the item.”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear of your recent experience with the courier Evri, this is not the standard we expect at all and I can only apologise on their behalf. We take all feedback very seriously and will be sure to take this on board. Please do not hesitate to get back in touch via the 'Contact Us' form on our website should you require any further assistance in the future. Many thanks

Posted 1 year ago

“I have the bewitching set and they are amazing. So light easy to use with the extra safety locks. I had to wait for the large case as they are so popular, so don't hang around people and don't miss out.”

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Posted 1 year ago

“The suitcase is good. How sturdy it is, only time can tell. However, it did come with a minor scratch on the label. Whether it was shipped as such or happened during shipping, I am not sure.”

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Posted 1 year ago

“Excellent product and delivered very efficiently”

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Posted 1 year ago

“Great website, good prices, even better in the sale. Easy to order znd speedy delivery. Excellent”

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Posted 1 year ago

“Very good service, promised to email when product was back in stock, did so, which allowed me to order very quickly. Product dispatched and delivered in good time. Great product, Many thanks. 😀”

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Posted 1 year ago

“Really lovely well made suitcase. Unfortunately the clasp from the inside zip is missing. I did send an email, but as of yet, still waiting for a reply.”

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Posted 1 year ago

Hi Thelma, Many thanks for your review. We are so happy to hear that you love your itLugggae. Please be aware that the inner zip, within the inner lining, does not come with a zip pull attached in order to keep this discrete and from catching onto any of your belongings. However, should you require any further assistance at all, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,469 reviews