IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 6,998 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 6,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 31st January 2026

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good quality gear at a reasonable price”

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Posted 1 year ago

“Beautiful luggage but one large suitcase arrived damaged. Still waiting on response from customer service. I would just like it exchanged in time for Christmas as it’s a gift. Had an initial response from customer service but been waiting a week for a follow up email of next steps.”

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Posted 1 year ago

“Excellent quality suitcase at a reasonable price. Prompt delivery.”

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Posted 1 year ago

“Luggage arrived and all good so far. Unfortunately I did not receive next day delivery that I paid extra for, so I was disappointed about that.”

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Posted 1 year ago

“Arrived in time. Was as described..”

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Posted 1 year ago

“Arrived packaged well. Lovely small expensive looking cabinet case in black. Lovely dimpled pattern, really good expansion making it an excellent size to carry and will still be able to bring on the plane as cabin luggage . Purchased during the sake so git it at an excellent price. Looks sturdy do hope it lasts. Not sure how noisy the wheels are but using over the weekend do will find out the.”

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Posted 1 year ago

“Absolutely thrilled with my new bag”

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Posted 1 year ago

“A bit more communication as to when my parcel was going to arrive would have been nice as the luggage was a christmas present and only received notice on the day. Also a bit more care and attention by the courier wouldn't go amiss, the box was damaged, but luckily not the contents.”

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Posted 1 year ago

“the luggage was good . solid . i was just suprised that it didn't have its own locking system as this should be standard on all latest luggage.”

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Posted 1 year ago

“The luggage set is great. Design and colour looks posh. The 8 wheels makes the move swift and smooth. Good deal and the delivery arrangement is perfect”

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Posted 1 year ago

“Weights of the cases were different, heavier in the leaflet enclosed compared with the website. The small case had no zip tag on the lining cover zip.”

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Posted 1 year ago

“Luggage is great and at a really descent price.”

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Posted 1 year ago

“Great - thank you. But please come and get the luggage I am returning! Great quality cases at goo prices. 😊”

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Posted 1 year ago

“Best quality ever i got but i think they need to give bag locks for every item thats the only issue i got. otherwise quality is very good”

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Posted 1 year ago

“Luggage great quality Customer services v speedy in sorting refund for next day delivery as delivery was 1 day delayed and not next day .”

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Posted 1 year ago

“Good quality stuff for travelling around a short distance trip for a few days.”

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Posted 1 year ago

“I was recommended this by a colleague, arrived quickly and it looks very solid/strong and very happy with what I see - a great and important product for life!”

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Posted 1 year ago

“The case arrived quickly and I love the colours. My mistake but I was disappointed it didn’t have a retractable handle. I’ll have to bend down to push it. Also arrived in not a perfect condition but nothing worth sending it back for.”

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Posted 1 year ago

“I bought this case for a Christmas present. Ordering and delivery was very good no problems at all and the case looks great”

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Posted 1 year ago

“I’m very pleased with both bags but find the wheelie case is not very stable if you place the smaller bag on top as it’s designed to do. The weight of the smaller bag makes the case topple forward. Apart from that I’m happy with my purchase.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 6,998 reviews