IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.24

4.2 Rating 7,670 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.2

Based on 7,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th June 2026

Sonia Taylor

IT LUGGAGE 5 star review on 3rd June 2026

Gavin Barber

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had been looking for a while and did a lot of research for the perfect suitcases for my travel needs. So glad I chose to buy direct from IT Luggage, the delivery costs were minimal and they arrived really quickly in perfect packaging and condition. I would recommend IT Luggage.”

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Posted 2 years ago

“I am absolutely thrilled with my new suitcases.Purchased one first and liked it so much bought the second.So well made, smart, love to rose gold zips and locks strong and secure. I bought the extra large.Great for cruise”

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Posted 2 years ago

“Great as always, used earlier in the year and have recommended others on too.”

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Posted 2 years ago

“Great product! Very fast delivery”

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Posted 2 years ago

“Arrived promptly. Well packed. Case is better than pictures on website.”

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Posted 2 years ago

“Very good quality fast delivery excellent service 😊”

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Posted 2 years ago

“Looks good and is very practical”

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Posted 2 years ago

“Delivered on time”

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Posted 2 years ago

“Have previously had IT cases, they are sturdy and hold everything I need for a ten night holiday, would definitely recommend”

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Posted 2 years ago

“Fabulous !”

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Posted 2 years ago

“Perfect 👌. Will recommend it.”

IT LUGGAGE 5 star review on 5th May 2024

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Posted 2 years ago

“Haven’t received it!! Had a due to be delivered l, whoops delayed and nothing since…so I have no idea what’s happening, whether I will receive it, in time, if at all…”

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Posted 2 years ago

Hi Rachel, many thanks for your review. I am sorry to hear that you are experiencing issues regarding your delivery. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks

Posted 2 years ago

“Lovely colour well made great size can’t wait to use it on my next holiday”

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Posted 2 years ago

“Excellent quaiity, perfect size ,ideal for a short break,surprising how much you can pack in a small case.”

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Posted 2 years ago

“Very light & pulls/pushes easily.”

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Posted 2 years ago

“I ordered 2 medium hard shell cases, online order was easy to navigate and delivery was as expected. The delivery guy even put them round the back of my house. Was very impressed with everything from start to finish. Will buy again”

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Posted 2 years ago

“I’ve bought few suitcases from IT LUGGAGE and all I can say is that their quality is unbeatable and the fact prices are unmatched.”

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Posted 2 years ago

“Fast service and delivery, item is perfect.”

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Posted 2 years ago

“Good service/brand. Fast delivery”

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Posted 2 years ago

“Smart looking design, can't wait to use them on our first get away.”

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Posted 2 years ago

IT LUGGAGE is rated 4.2 based on 7,670 reviews