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IT LUGGAGE Reviews

4.3 Rating 3,102 Reviews

82 %

of reviewers recommend IT LUGGAGE

Company Reviews

Product Reviews

4.3

Based on 3,102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 5th May 2024

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 22nd April 2024

Nicola Cunningham

IT LUGGAGE 5 star review on 22nd April 2024

Mrs Suzanne McCulloch

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 21st April 2024

215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast and smooth delivery”

Posted 1 hour ago

“Absolutely beautiful suitcase Beautifully made and stylish to I’m so happy with this suitcase it’s a stunning set Will definitely recommend this item Fast delivery too x”

Posted 2 hours ago

“I love the colour and the movement with the eight wheels. Really nice”

Posted 3 hours ago

“Super, good quality and easy, efficient service, definitely recommended.”

Posted 14 hours ago

“IT Luggage- your products are so functional, light ; from kids to adult luggage, I really like your luggage. In this instance you have been let down by your choice of courier company. I am afraid Yodel is not the one for your product. After 3 days of waiting for my delivery, I realised that they do not want to deliver to the door, they just want to deliver to their "collection points" where we would collect our items ourselves. if that is their plan it should be said when we order our product. I would have collected my item to a nearby point. I had to cancel my order because it was not delivered at all, and it was for a present. however I still bought a IT luggage from Argos.”

Posted 15 hours ago

“Excellent website easy to navigate and fantastic variations of products.”

Posted 1 day ago

“Great 4 wheeled case brilliant company so good I ordered another for my wife. 100% pleased”

Posted 1 day ago

“Great quality and easy to manoeuvre. One suggestion would be to have some inside pockets”

Posted 1 day ago

“Cases are fine, unfortunately one of the zip locks has broken.”

Posted 1 day ago

“Would love to give you more but not having received the bag yet but so far I did get refunded delivery fee and told it would get sent express delivery! Don't think it has even left warehouse yet! Sorry IT but I don't think much of service so far”

Posted 1 day ago

Hi Helen, many thanks for your review. I am sorry to hear that you have not received your order as of yet, please accept my sincere apologies for this. I can confirm that the warehouse have been chased today as a matter of urgency and a member of the team will advise of an update via the email chain once a response is received. However, if you require any further assistance in the meantime, please do not hesitate to get back in touch. Many thanks

Posted 1 day ago

“Very pleased, good quality item”

Posted 2 days ago

“I had been looking for a while and did a lot of research for the perfect suitcases for my travel needs. So glad I chose to buy direct from IT Luggage, the delivery costs were minimal and they arrived really quickly in perfect packaging and condition. I would recommend IT Luggage.”

Posted 2 days ago

“I am absolutely thrilled with my new suitcases.Purchased one first and liked it so much bought the second.So well made, smart, love to rose gold zips and locks strong and secure. I bought the extra large.Great for cruise”

Posted 2 days ago

“Great as always, used earlier in the year and have recommended others on too.”

Posted 2 days ago

“Great product! Very fast delivery”

Posted 2 days ago

“Arrived promptly. Well packed. Case is better than pictures on website.”

Posted 3 days ago

“Very good quality fast delivery excellent service 😊”

Posted 3 days ago

“Looks good and is very practical”

Posted 3 days ago

“Delivered on time”

Posted 3 days ago

“Have previously had IT cases, they are sturdy and hold everything I need for a ten night holiday, would definitely recommend”

Posted 4 days ago

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IT LUGGAGE is rated 4.3 based on 3,102 reviews