IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,509 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,509 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service.”

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Posted 1 year ago

Thank you Asad! We really appreciate your kind words

Posted 1 year ago

“Just bought a pair off prescription sunglasses and for the £85.00 I paid they are great , will definitely buy another pair when I need to change prescription”

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Posted 11 hours ago

“As always, great choice, great price and excellent service. I wouldn't go anywhere else now.”

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Posted 14 hours ago

“Really good experience. I did the order over the phone and spoke to a very helpful lady who sorted every thing for me. My glasses arrived very quickly (just over a week) and they are perfect. Thank you”

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Posted 17 hours ago

“10/10 as always :)”

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Posted 19 hours ago

Hey Syazana, thanks for this great review! See you again soon.

Posted 18 hours ago

“I got my first pair of IOLLA glasses around 2016 and have loved them ever since! Just picked up a pair of prescription sun glasses and the quality of them and the service is the best I’ve found for the price!”

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Posted 1 day ago

Hey Kirsty, so lovely to hear you have been an IOLLA customer for so long! It's so lovely to hear how happy you are with your glasses, we hope to see you back again soon!

Posted 18 hours ago

“Good service. Value for money.”

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Posted 1 day ago

Thanks for this 5 star review Val, we hope to see you back again soon!

Posted 18 hours ago

“I visited both shops in Glasgow last month. The staff were all friendly, helpful and efficient. I like my frames very much. Unfortunately I’m finding that the varifocal lenses aren’t as good quality as my other pair, just recently ordered by my optician. The transition from the top of the lens to the bottom isn’t as seamless, i.e. it’s more noticeable. I would still recommend IOLLA to someone who needs a single focus lens as they are very good value and the range of frame styles is attractive.”

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Posted 1 day ago

Hey Lisa, thanks for taking the time to leave us this lovely review, its great to hear you had such an enjoyable time in both our Glasgow showrooms. We're sorry to hear your new varifocals aren't feeling quite right, in keeping with our happiness guarantee we will never leave a customer with glasses they are struggling with. A member of our customer service team has been in touch so we can resolve this for you!

Posted 18 hours ago

“Discovered by chance, loved the designs. Great service and delivery.”

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Posted 1 day ago

We're so pleased you found us Jeanette! It's great to hear you loving your new IOLLA glasses and were delighted with our service!

Posted 18 hours ago

“Great glasses. Lovely style. Lovely service. This is my 3rd time ordering and can't fault them at all/”

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Posted 1 day ago

Wow, what a lovely review! It's great to hear you are such a loyal IOLLA customer, we cant wait to see you again for pair number four!

Posted 18 hours ago

“high quality glasses at an excellent price”

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Posted 2 days ago

Thanks for taking the time to leave this great review Lily. It's great to hear you are loving your new glasses, see you again soon!

Posted 18 hours ago

“Delighted with my purchase and the service in store.”

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Posted 2 days ago

Hey Joan, thanks for leaving such a lovely review. Delighted to hear you enjoyed your journey with us, we cant wait to see you back again soon!

Posted 18 hours ago

“Excellent customer service, and so happy with all my glasses. Recommending IOLLA to all my friends! Will definitely be back 🤓”

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Posted 2 days ago

Wow looking great in your new Kelly frames Christine! Great to hear you have loved your shopping experience with us, we cant wait to see you again soon.

Posted 18 hours ago

“Absolutely no issues with my complex varifocal prescription, great clear vision and stylish frames all for half the price of my usual opticians. Friendly and helpful staff. I’ll definitely be back and have recommended Iolla to friends, and it’s a Scottish company!”

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Posted 2 days ago

Hey Geraldine, its great to hear you are loving your new IOLLA glasses! Here at IOLLA we're really proud of our friendly staff, great pricing and of course being a Scottish company so its great to see this transpiring to our customers. Looking forward to seeing you back again soon!

Posted 18 hours ago

“I found the shop assistants in IOLLA to be extremely helpful and the experience a really positive and straightforward one. I also got my glasses within the timeframe advised. Very happy with my experience and my glasses.”

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Posted 3 days ago

Hey Karen, thank you for your review. We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 2 days ago

“Great quality glasses at a great price. Love the policy of not charging extra for lens thinning for stronger prescriptions, really great! Customer service were super helpful and helped me out when my optician (not Iolla) gave me an incorrect prescription. Fast postage. Will be buying from Iolla again in the future!”

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Posted 3 days ago

Hey Claire, thank you so much for your review! We're delighted to hear that you're pleased with your IOLLA experience, and we're looking forward to seeing you again soon 😎

Posted 2 days ago

“Still waiting on my glasses being returned to me :(”

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Posted 3 days ago

Hi Darren, we're sorry to hear that you're disappointed with your IOLLA experience. A member of our Customer Support team has been in touch with you this morning about the update on your order. Looking forward to hearing from you soon!

Posted 2 days ago

“My vegan leather glasses case with a magnetic catch is exactly what I wanted to carry my glasses in my breast pocket. It is well made and stylish. It would be even better 1 cm or so shorter”

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Posted 3 days ago

Hey Alastair, thank you for your review! We're delighted to hear that you're loving your new glasses case 😎

Posted 2 days ago

“At the ripe old age of 47 I had to join the optical enhancement club! I called in to see the guys at Iolla who where absolutley fab. Choosing your very first pair of glasses is a liitle strange so all the help and patience was much appreciated. I even had a nice warm drink!”

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Posted 3 days ago

Hey Ben, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon for another cuppa!

Posted 2 days ago

“Excellent staff and very good prices”

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Posted 3 days ago

Hey Kris, thank you for your lovely review!

Posted 2 days ago

“Excellent service as always.”

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Posted 3 days ago

Hey Catherine, thank you for your review!

Posted 2 days ago

IOLLA is rated 4.9 based on 4,509 reviews