Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

IOLLA Reviews

4.9 Rating 4,480 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

4.9

Based on 4,480 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

Write Your review

Tell us how IOLLA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IOLLA 5 star review on 19th February 2024

IOLLA 5 star review on 5th January 2024

IOLLA 5 star review on 17th November 2023

IOLLA 5 star review on 17th August 2023

IOLLA 5 star review on 3rd June 2023

IOLLA 5 star review on 17th May 2023

IOLLA 5 star review on 29th April 2023

265

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used IOLLA and I was very impressed! Lovely shop, very nice staff and a great selection of glasses. The shop also smells amazing! Love my new varifocal glasses and I'll definitely be back!”

Posted 2 weeks ago

Hey Dawn, thank you for leaving what is such a lovely review! We're so pleased you had such a great first time purchasing from us and we hope to see you back in our showroom again soon!

Posted 2 weeks ago

“Very happy with my new glasses staff very friendly and helpful but if I could make one criticism/observation they did take a long time to arrive and I had to chase up delivery twice. Granted my prescription was for varifocals but I still felt it was a bit of a long wait.”

Posted 2 weeks ago

Hey Shirley, thanks for taking the time to leave this review! It's great to hear you are loving your new glasses and had a great experience in one of our showrooms. Sorry to hear that you felt you waited too long on your order, the delivery time on all our prescription orders is 6-12 working days that way we can make sure your glasses are crafted to perfection before you receive them!

Posted 2 weeks ago

“Friendly, helpful staff and great glasses at a great price! I’ll definitely be back.”

Posted 3 weeks ago

Hey Scott, thanks for this great review! Amazing to hear you had a great experience shopping with us and we will see you again soon.

Posted 2 weeks ago

“Great choice of frames. Staff are very knowledgeable and patient. Also give honest opinions and are friendly. Lovely happy environment to shop in.”

Posted 3 weeks ago

Hi Yvonne, Thank you for leaving this lovely review! Its great to hear how enjoyable our showroom was to shop in, we hope to see you back again soon.

Posted 2 weeks ago

“Really positive experience - iolla have styles which you won’t find anywhere else !”

Posted 3 weeks ago

Hey Paul, Thanks for taking the time to leave us this feedback. We really pride our self on our unique frames so this review is really appreciated!

Posted 2 weeks ago

“Excellent service loads of choice highly recommended”

Posted 3 weeks ago

Hi Helen! Thanks for this lovely review, we hope you are loving your new glasses!

Posted 2 weeks ago

“Great service. Katy was so helpful.”

Posted 3 weeks ago

Hey Maggie, thanks for taking the time to leave this lovely review. We will let our showroom know how pleasant your experience was!

Posted 2 weeks ago

“The second time I've ordered from IOLLA. The quality of products, service and despatch is FANTASTIC! Would not get glasses anywhere else. Thanks for all your hard work and obvious dedication to us customers 👏”

Posted 3 weeks ago

Hey Paul, thanks for leaving such a lovely review, we really appreciate it! It's great to hear how much you are loving your IOLLA glasses and we cant wait to see you again for your third pair.

Posted 2 weeks ago

“The staff were really friendly and helpful and there was such a great range of frames to choose from. I also found the price point to be a lot justifiable than other places”

Posted 3 weeks ago

Hi Suzy! Thanks for leaving this lovely review, its great to hear how enjoyable your shopping experience was with us. We hope to see you again soon!

Posted 2 weeks ago

“I had never heard of IOLLA until a few day before I tried them and loved the choice and style of glasses I’d seen, firstly on the web site then in the shop but was delighted with the service and the professionalism of the staff when I used the service.”

Posted 3 weeks ago

Hi Rosemary, we're so happy to hear you've had a great first shopping experience with us! We hope you are loving your new glasses and we hope to see you again soon!

Posted 2 weeks ago

“As always a very easy and professional service from Iolla. I needed my prescription changed and it was very straight forward and affordable. The lady in the shop was very helpful and the whole process didn’t take long at all and my glasses came back to me like new!”

Posted 3 weeks ago

Hey Stewart, wow what a lovely review! We really appreciate this great feedback and its amazing to hear how happy you are with your glasses again.

Posted 2 weeks ago

“Lovely fair affordable price. Love my glasses.”

Posted 3 weeks ago

Hey Rajni, Its lovely to hear you are loving your new glasses! We cant wait to see you again soon

Posted 2 weeks ago

“Visited the Glasgow city centre branch and the staff were really hepful and friendly. Took the time to explain the process for placing and order and when I returned to collect my glasses they were equally as friendly and helpful. Will be buying a second pair from Iolla in the coming months.”

Posted 3 weeks ago

Hey Robert, what a lovely review! Thanks for taking the time to leave that for us. We hope you are loving your new glasses and cant wait to see you again soon!

Posted 2 weeks ago

“Glad I found Iolla, I was recommended by a relative. I bought varifocals and have been happy with them, the service and pleasant calm shop in St Annes Square Manchester served by Meg. Price was also a factor particularly for varifocals so much cheaper and with no extras like thinning”

Posted 3 weeks ago

Hi Jane, wow what great feedback, thank you for taking the time to leave that for us! It's great to hear how pleasant your experience in our showroom was. We hope to see you again soon!

Posted 3 weeks ago

“Very kindly replaced my glasses (twice, after being sent to the wrong address!) after they surprisingly snapped in half when I hadn't had them even a year yet!”

Posted 3 weeks ago

Hi Lucy, lovely to hear your glasses have arrived safe and sound! Thank you for taking the time to leave us this lovely feedback, we hope you love your new glasses!

Posted 3 weeks ago

“Staff were great, really helpful and great with the kids.”

Posted 3 weeks ago

Thanks for taking the time to leave this great review Cameron. We hope to see you again soon!

Posted 3 weeks ago

“Incredible, from the people in the Manchester store, to the people in customer service. Service was really quick, easy and my glasses are perfect.”

Posted 3 weeks ago

Hi Beccy, thanks for taking the time to leave this fantastic review! We love hearing how great your experience was in one of our showrooms and with our customer service team. Enjoy your new glasses!

Posted 3 weeks ago

“Great experience! Quick, efficient service. Delighted with my new glasses and clip on sunglasses.”

Posted 3 weeks ago

Thanks Trudy for this great review! It is lovely to hear how much you are loving your new glasses. See you again soon!

Posted 3 weeks ago

“Very good quality glasses and helpful customer service. Appreciate the attention to detail when fitting the glasses.”

Posted 3 weeks ago

Hi May, thanks for taking the time to leave us this feedback! It's greats to hear you had such a great experience in our showroom and are loving your new glasses! We cant wait to see you again soon.

Posted 3 weeks ago

“Visited the iolla store in Glasgow - the staff were all very lovely and polite. They allowed me to have a browse by myself but were also on hand to assist with queries. It was quite busy at the weekend but they had a nice waiting corner for customers. When I got my glasses order fitted, the staff were very informative and professional. Overall very lovely and modern atmosphere, superb staff! Glasses also felt to be high quality and the prices were all set at £85 which is a great price. Only minor issue I have is that they cannot offer super thin lenses like other commercial opticians because of manufacturer limitations. If your prescription quite strong I would take this into consideration because my lenses came back quite thick.”

Posted 3 weeks ago

Hi Cherie, thanks for taking the time to leave us this feedback! We're so pleased to hear you had such a great experience in one of our Glasgow showrooms and are loving your new glasses! We are sorry to hear your lenses came back thick, all of our prescription lenses include anti-reflective and anti-scratch coatings as standard. For stronger prescriptions, we use thinner, high-index lenses at no extra cost.

Posted 3 weeks ago

«
1
...
2
3
4
5
6
»

IOLLA is rated 4.9 based on 4,480 reviews