IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great glasses at a very reasonable price . Great experience 👍”

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Posted 5 years ago

Thank you for your review Scott, we're so happy to hear you had a great experience with IOLLA! We'd love to know how we can get that fifth star next time so have sent you a follow up email to get some more feedback

Posted 5 years ago

“Very friendly and helpful staff.”

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Posted 5 years ago

Thank you for your review Wendy! We'd love to know what we can do better next time to get that fifth star - we've sent you a follow up email for some more feedback

Posted 5 years ago

“More than pleased with my glasses going to get sun glasses with the savings I have made”

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Posted 5 years ago

Thanks for your review Mary! We can't wait to see you again to make you some new sunglasses. If there's anything we could have done to make your IOLLA experience better, we'd love to hear more from you!

Posted 5 years ago

“Excellent service, even under Covid conditions. Great range of frame designs, fantastic prices and delivery.”

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Posted 5 years ago

We're so glad you had a great IOLLA experience David. Thank you!

Posted 5 years ago

“My visit was well organised with plenty of social distancing, felt very safe. Staff were freindly & helpful without being pushy. Lots of choice & happy with my purchases.”

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Posted 5 years ago

We're delighted that you had a great IOLLA experience Margaret. Thanks for your lovely review!

Posted 5 years ago

“Experience in store was great, lots of lovely frames to try on and the staff were very helpful. My glasses were posted out to me as they're not currently doing in store collections however the frames are a really loose fit. I went into the store to have them adjusted and although they initially seemed better they are loose again within a week. I suspect this is because the measurements for the frame were taken at a distance behind a screen (covid precautions) but it's quite disappointing as my glasses continually slip down!”

Helpful Report

Posted 5 years ago

Hi Lucy, I'm so sorry to hear that you're struggling with the fit of your glasses. The measurements we take from you in our showroom relate to how we glaze your glasses rather than the fit of your actual frame. We'd love to have another chance to adjust the fit of your glasses for you to see if we can get them fitting perfectly. A member of our customer service team has emailed you to arrange a booking to have your frame adjusted. I hope this helps!

Posted 5 years ago

“Great , safe shopping experience, efficient staff and value for money products , delivered in the time frames promised”

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Posted 5 years ago

Thank you for your review Fiona. We're so happy to hear you had a great experience with IOLLA!

Posted 5 years ago

“worth persevering with”

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Posted 5 years ago

Thank you for your review Charlie. We're so sorry to hear your IOLLA experience was not quite perfect and have sent you an email to discuss further.

Posted 5 years ago

“Amazing service but glasses arrived opened”

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Posted 5 years ago

Thank you for your review Rebecca! We're so glad to hear you had a great experience with IOLLA but so sorry to hear about how the glasses arrived. We have sent you an email to find out a little more information.

Posted 5 years ago

“The staff are very friendly and I usually get advice to help choose a new pair of glasses. I would give 5 stars but my only issue with the shop is that the level of customer service is not consistent. There have been times when I've went in myself or with a friend and the staff haven't approached to give assistance when it was needed. Other than that, I do love the shop and the overall customer experience is great. The frames are also very good quality and there's so many styles and colours to choose from.”

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Posted 5 years ago

Thank you for your review Peter! We're so sorry to hear you were a little disappointed with your most recent showroom experience. I'll be sure to pass your feedback onto our showroom manager to use for training. We hope to see you again soon!

Posted 5 years ago

“My glasses are really nice and prescription is spot on. However it took 20 days for them to arrive, Iolla said they didn't receive my prescription first time round yet I sent it via THEIR link so it had to be correct (and it didn't bounce back to indicate there was a problem). On trying to contact them it just took me from one pre-recorded message to another and eventually they hung up, so that was frustrating.”

Helpful Report

Posted 5 years ago

Thank you for your review Anita! We're happy to hear you love your new glasses but so sorry there was a problem with the order. I've passed your feedback onto the relevant teams to look into the problem with the prescription upload as well as our telephone system. This does sound concerning to us so thank you for your feedback. We hope to see you again in the future and show you we can do better!

Posted 5 years ago

“Excellent service at Stockbridge branch. Was phoned to ask if I’d like an earlier appointment and attended to brilliantly once at the store. Delivery was swift and great communication :)”

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Posted 5 years ago

Thank you for your review Shirley! I'll be sure to pass your kind words onto the Stockbridge team as I know they'll be delighted to hear!

Posted 5 years ago

“I think including the height of the frames for online shopping would improve the quality of description of the product. Overall a good quality product delivered in a friendly manner”

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Posted 5 years ago

Thanks for your review Denis ✨and for your feedback about including the height of the frame, we will take this on board. Glad to hear you had a great experience with us overall 🕶.

Posted 5 years ago

“I ordered my glasses online, (after breaking my only pare) even in lockdown there was a personal touch. They tried to get me a new pare ASAP . I’ll be using IOLLA again. Thank you”

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Posted 5 years ago

Thanks for a great review Cat! We look forward to seeing you again soon🤓

Posted 5 years ago

“I had a few delays with my order due to confusion on the standardisation of prescriptions- would appreciate it if this was clearer when submitting. Other than this, any time I had to interact with the staff they were very clear and patient. The package arrived in such A nice box I almost didn’t want to open it.”

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Posted 5 years ago

Thanks for your review Hannah✨ We are always looking for customer feedback and we will take this on board. Hope to see you again in our showroom soon & that you love your new frames! 👓🧡

Posted 5 years ago

“The glasses were great value, and do the job perfectly. I'd criticise two things, though. First, the glasses were advertised as 'black', but in fact only the front section that retained the lenses are black: the legs are tortoiseshell brown. Second, I feel that IOLLA needs to review its distribution information. My glasses were sent out by Royal Mail 48, but took four days to arrive. It's no use blaming Royal Mail for that – IOLLA should be saying that there might be delays just now if they know about them. Just to be clear, my wife would say the same about distribution. She ordered a pair of glasses recently from a shop, was informed they were ready to be collected, then received another communication on lockdown day saying they were being sent back for sending out from the factory. That led to a delay of a week or more. Exactly why the shop couldn't have crossed the road and posted them out themselves is a mystery. We'd still go back.”

Helpful Report

Posted 5 years ago

Hi Gordon, thank you for taking the time to write to us with your feedback and we're so glad to hear that overall you are happy with your glasses and would come back to us again. I can see that our product photographs for the glasses you chose on the website are accurate but I will pass your feedback about the colour name on to our design team as this is something to consider for future. Royal Mail's delivery times do vary by area so it is difficult to quote a totally accurate delivery time before an order is placed but I will certainly feedback that we should consider alerting customers to the delays during the ordering process so thank you for raising this. When lockdown first went in to place due to global pandemic, we closed our stores and emailed all customers who had glasses to collect to offer free home delivery and to ask for a home address to post the glasses to. As we had to act quickly and wait for our customers to respond with their addresses, the best thing we could do was courier all orders to our workshop from where we could organise and post them with proper packaging. We're sorry to hear this caused a delay to your wife's order but please know that we were just doing all we could to make sure we got all of our customers orders out to them safely and in a timely manor. Coronavirus has caused a few changes for us and we are still learning and adapting to how to give the best service possible to our customers during these challenging times so it does help us know how this has affected your experience so we can work to make improvements in future. - Catriona

Posted 5 years ago

“I love my glasses! They took a little while to come as there was an issue with the lenses but the customer service was excellent and I was given a lovely soft case as compensation. Thank you!”

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Posted 5 years ago

Thanks for your patience Caroline✨ and for giving us a good review! We are glad to hear you love your glasses and a matching soft case🤓 See you again soon!

Posted 5 years ago

“The buying experience was excellent but Covid-19 got in the way of the collection and subsequent adjustment. This is absolutely not your fault but I'm now left with a pair of glasses which don’t really fit. However, in the future I would certainly use Iolla again.”

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Posted 5 years ago

Thanks for your review Katherine✨ Due to the current circumstances we are doing all that we can to make sure our customers have their frames to see. As soon as we can we will be able to do a proper adjustment to your IOLLAs and have them fit perfectly. We look forward to seeing you soon and sort this out for you!🤓

Posted 5 years ago

“Staff were helpful and friendly, but perhaps being slightly more genuine would be more effective, having watched several customers being served their behaviour was slightly overly effervescent and so to me appeared to be insincere. It’s nice to be nice but only if genuine. Love my glasses, will be back, will recommend.”

Helpful Report

Posted 5 years ago

Hey Elaine, thank you so much for taking the time to give us feedback At IOLLA we are always looking for new ways we can improve our customer service and so we will be sure to feed this back to our teams for training purposes. We are so glad to hear that you love your glasses and thank you for recommending us!

Posted 5 years ago

“Really slick organisation, simplifying the whole process of purchasing eyewear. Efficient service. Only downside is that shop is so popular that you sometimes have to wait a while for assistance So recommend you go at less busy times. Worth it though. Great choice and quality.”

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Posted 5 years ago

Thanks for your review Jacqueline✨ We are grateful for customer feedback and are always looking on ways to improve, so we will take this on board. We hope to see you again soon🤓

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews