IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,509 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,509 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So helpful, so affordable, and so stylish - they made my first glasses experience delightful.”

Helpful Report

Posted 3 weeks ago

Hey Heather, thank you so much for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 3 weeks ago

“Great experience instore and online. Thanks Iolla.”

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Posted 3 weeks ago

Hey Catherine, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA, hopefully we'll see you again soon!

Posted 3 weeks ago

“Brilliant range of glasses and sunglasses. Staff very helpful and give honest opinion and no pressure to buy.”

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Posted 3 weeks ago

Hey Elaine, thank you so much for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 3 weeks ago

“Fantastic glasses at very affordable prices. Staff are super-friendly and helpful. Lovely shop with great selection of stylish designs. Very pleased.”

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Posted 3 weeks ago

Hey Samantha, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 3 weeks ago

“Brilliant experience in-store and after”

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Posted 3 weeks ago

Hi Daniel, Thanks for this great review! We hope you are loving your glasses and we will see you again soon.

Posted 3 weeks ago

“Friendly staff, no fuss or hard sell. Reasonable price and good choice. Quick delivery too. Will continue to buy from here and would recommend.”

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Posted 3 weeks ago

Hi Debbie, thanks for leaving this really great review! Its so lovely to hear you had such a pleasant experience with us. We cant wait to see you again soon.

Posted 3 weeks ago

“First time I have used IOLLA and I was very impressed! Lovely shop, very nice staff and a great selection of glasses. The shop also smells amazing! Love my new varifocal glasses and I'll definitely be back!”

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Posted 4 weeks ago

Hey Dawn, thank you for leaving what is such a lovely review! We're so pleased you had such a great first time purchasing from us and we hope to see you back in our showroom again soon!

Posted 3 weeks ago

“Very happy with my new glasses staff very friendly and helpful but if I could make one criticism/observation they did take a long time to arrive and I had to chase up delivery twice. Granted my prescription was for varifocals but I still felt it was a bit of a long wait.”

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Posted 4 weeks ago

Hey Shirley, thanks for taking the time to leave this review! It's great to hear you are loving your new glasses and had a great experience in one of our showrooms. Sorry to hear that you felt you waited too long on your order, the delivery time on all our prescription orders is 6-12 working days that way we can make sure your glasses are crafted to perfection before you receive them!

Posted 3 weeks ago

“Friendly, helpful staff and great glasses at a great price! I’ll definitely be back.”

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Posted 4 weeks ago

Hey Scott, thanks for this great review! Amazing to hear you had a great experience shopping with us and we will see you again soon.

Posted 4 weeks ago

“Great choice of frames. Staff are very knowledgeable and patient. Also give honest opinions and are friendly. Lovely happy environment to shop in.”

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Posted 4 weeks ago

Hi Yvonne, Thank you for leaving this lovely review! Its great to hear how enjoyable our showroom was to shop in, we hope to see you back again soon.

Posted 4 weeks ago

“Really positive experience - iolla have styles which you won’t find anywhere else !”

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Posted 4 weeks ago

Hey Paul, Thanks for taking the time to leave us this feedback. We really pride our self on our unique frames so this review is really appreciated!

Posted 4 weeks ago

“Excellent service loads of choice highly recommended”

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Posted 4 weeks ago

Hi Helen! Thanks for this lovely review, we hope you are loving your new glasses!

Posted 4 weeks ago

“Great service. Katy was so helpful.”

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Posted 4 weeks ago

Hey Maggie, thanks for taking the time to leave this lovely review. We will let our showroom know how pleasant your experience was!

Posted 4 weeks ago

“The second time I've ordered from IOLLA. The quality of products, service and despatch is FANTASTIC! Would not get glasses anywhere else. Thanks for all your hard work and obvious dedication to us customers 👏”

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Posted 4 weeks ago

Hey Paul, thanks for leaving such a lovely review, we really appreciate it! It's great to hear how much you are loving your IOLLA glasses and we cant wait to see you again for your third pair.

Posted 4 weeks ago

“The staff were really friendly and helpful and there was such a great range of frames to choose from. I also found the price point to be a lot justifiable than other places”

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Posted 4 weeks ago

Hi Suzy! Thanks for leaving this lovely review, its great to hear how enjoyable your shopping experience was with us. We hope to see you again soon!

Posted 4 weeks ago

“I had never heard of IOLLA until a few day before I tried them and loved the choice and style of glasses I’d seen, firstly on the web site then in the shop but was delighted with the service and the professionalism of the staff when I used the service.”

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Posted 1 month ago

Hi Rosemary, we're so happy to hear you've had a great first shopping experience with us! We hope you are loving your new glasses and we hope to see you again soon!

Posted 4 weeks ago

“As always a very easy and professional service from Iolla. I needed my prescription changed and it was very straight forward and affordable. The lady in the shop was very helpful and the whole process didn’t take long at all and my glasses came back to me like new!”

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Posted 1 month ago

Hey Stewart, wow what a lovely review! We really appreciate this great feedback and its amazing to hear how happy you are with your glasses again.

Posted 4 weeks ago

“Lovely fair affordable price. Love my glasses.”

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Posted 1 month ago

Hey Rajni, Its lovely to hear you are loving your new glasses! We cant wait to see you again soon

Posted 4 weeks ago

“Visited the Glasgow city centre branch and the staff were really hepful and friendly. Took the time to explain the process for placing and order and when I returned to collect my glasses they were equally as friendly and helpful. Will be buying a second pair from Iolla in the coming months.”

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Posted 1 month ago

Hey Robert, what a lovely review! Thanks for taking the time to leave that for us. We hope you are loving your new glasses and cant wait to see you again soon!

Posted 4 weeks ago

“Glad I found Iolla, I was recommended by a relative. I bought varifocals and have been happy with them, the service and pleasant calm shop in St Annes Square Manchester served by Meg. Price was also a factor particularly for varifocals so much cheaper and with no extras like thinning”

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Posted 1 month ago

Hi Jane, wow what great feedback, thank you for taking the time to leave that for us! It's great to hear how pleasant your experience in our showroom was. We hope to see you again soon!

Posted 1 month ago

IOLLA is rated 4.9 based on 4,509 reviews