Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.57

4.6 Rating 628 Reviews

89 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Interweave Textiles Limited 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the website difficult to follow but the actual goods on top rate and a fair price . Delivery Excellent arriving within 2 days . I was rather put off by your return policy as I wanted to return the smaller pair. In order to look at one I had to open cellophane bag so how could I now return them ? They were unused but the bag was opened at one end ? Also when I tried to put an order through for another 3xxxl size I was told I needed to order 5 - very disappointing”

Helpful Report

Dear Mrs Locke, Thank you for your purchase of slipper socks this week. We're sorry to hear that you found the website confusing. I understand that you spoke to one of the team yesterday who explained about the sock sizes being colour-coded to help NHS staff find the right size socks quickly for patients, rather than each size being available in a range of colours - I hope that now makes sense. Please don't worry about the opened pack of unsuitable socks, you can still return those. Our Customer Services Manager will phone you today to help you with the details for returning those. Kind regards, Elisabeth Ecommerce Manager, Interweave

“As described very pleased”

Helpful Report

Good morning Dorothy, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your new blankets. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Great customer service. I ordered 5 x cotton white cellular blankets. Only 3 were usable as one was damaged with a 4" tear and another had faint yellowish stains even after washing twice. However, the customer services team were excellent and keen to rectify the matter immediately. They sent out replacements straight away. Despite being a large supplier to the NHS, they dealt with my issue with equal importance.”

Helpful Report

Dear Mr O'Connell, We're really sorry to read your review. We would have loved to have heard about this problem and been able to put it right for you prior to reading the review. However, we have tried to phone you this morning to discuss a solution but been unable to get through. We've also sent you an email. Please could you call us as soon as possible so that we can sort this out for you? Kind regards, Elisabeth, Ecommerce Manager

Dear Mr O'Connell, Thank you for letting us know that the replacement blankets were received ok and that you are satisfied with the goods. We do pride ourselves on doing whatever it takes to ensure that every customer is happy with their purchase. If there's anything else we can help you with, please do get in touch directly. With kind regards, Elisabeth, Ecommerce Manager, Interweave

“Items arrived very quickly, good quality,just what we needed.”

Helpful Report

Dear Robert, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Quality is very good. I do appreciate the help received from you in solving the delivery issue due to the courier drivers fault I am going to buy another blanket very soon and I do recommend your company to family and friends.”

Helpful Report

Dear Maria, Thanks so much for leaving us a review! We pride ourselves on our customer services and on our quality, and it’s great to hear your positive feedback. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Interweave Textiles were a pleasure to do business with! Their waterproof pillows are great. A tip for everyone: Have you heard about "The Cold Side of the Pillow"? If you awaken during the night, simply turn over your pillow and feel the cold side against the back of your neck, which should relax you and make it easier for you to go back to sleep! Perhaps a good Sales Slogan?!”

Helpful Report

Dear Gerard, Thanks so much for leaving us a review! It’s lovely to hear that you’re pleased with your new pillows – and you can be sure the entire Customer Services team will be testing your Cold Side of the Pillow theory out! If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Product received as expected, to be used by my 96 year old father who find them exceptional for keeping his feet from slipping”

Helpful Report

Good morning Robert, Thank you for taking the time to leave a review! It’s great to hear your father is pleased with his slipper socks. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Delivery arrived in very good time.”

Helpful Report

Good morning Linda, Thanks for your review! We know that a fast delivery is really important to our customers, which is why we’re proud to offer next-day delivery for most orders placed before 2:00PM, and two-day delivery for most orders placed after 2:00PM. If you do have any queries or comments, or if you’d like to give the team any other feedback, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Great value excellent item”

Helpful Report

Good morning Tim, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“top service promt deleivery top all round perfect”

Helpful Report

Good morning Russell, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Although the website states next day delivery, my order was not processed by Interweave for 24 hours, hence it took two days to arrive. The nightgowns are as I expected, hospital gowns.”

Helpful Report

Dear Jean, Thank you for writing your review, we appreciate you taking time to do this. I have checked the details of your order to see what happened with the 24 hour delay stated, and I can see what caused this. Your order arrived to our system at 2:26pm that day. Our cut-off time for next day delivery is 2pm, so that the goods can be picked, packaged and ready for the courier pickup. Unfortunately as your order was a few minutes late it slipped to the next day. We do state the 2pm cut-off time on our website https://www.interweavetextiles.com/delivery/ but maybe you didn't see that. If you have any further queries about this please do get in touch directly. With kind regards, Elisabeth, Ecommerce Manager, Interweave Healthcare

“The quality is reasonable for the price and offers many uses such as a blanket, sheet or bedspread. The versatility is provided by being 100% cotton. Good for laundering and hygiene. The service provided was very reliable.”

Helpful Report

Good morning Deborah, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order experience. We pride ourselves on our quality, and on the service we provide, and it’s always nice to give the team positive feedback from customers such as yourself. If you do have any queries or comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Clear precise description of goods, easy navigation through site and excellent delivery of goods. What more can I say but thanks”

Helpful Report

Good morning Alexander, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order experience. We launched our new website towards the end of 2018, and it’s your feedback is really valuable to us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“My stays in hospital aquainted me with hospital blankets. Bought a polyester one in as close to Manchester City blue as possible and a white cotten one to compliment. Went camping, Loch Ness over Christmas, too warm - brilliant, thank you.”

Helpful Report

Good morning Keith, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your blankets – the Customer Services team will be sure to take a couple of them with us next time we have a team-building excursion in the Scottish Highlands!! If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Website was easy to use. Items arrived in good time and were of good quality.”

Helpful Report

Good morning Tim, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order experience. We launched our new website towards the end of 2018, and it’s your feedback is really valuable to us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“These sock where prefect for my dad who has really swollen and extra large feet. very good quality socks with good grips on the bottom and top.”

Helpful Report

Good morning Sue, Thank you for taking the time to leave a review! It’s great to hear your father is pleased with his slipper socks. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“easy to order online, came the next day, happy with the service. Will keep you in mind for any other orders in the future.”

Helpful Report

Good morning Lynda, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“The socks are good quality and the price is ok but how the hell do you justify over £15 for postage. The socks are for my elderly father so you can understand why l am so upset. Also l order many things online for my family and the postage even next day has never been more the £10”

Helpful Report

Dear Rosemary, We’re really sorry to hear that you are disappointed with the delivery charge to the Isle of Wight. The delivery price will have been clearly displayed on the online checkout page during the purchase process. We are very open with the carriage costs as we don’t want to disappoint anyone. We do understand that Royal Mail deliver small parcels to the Isle of Wight for the same price as deliveries to mainland UK, however we don’t use Royal Mail, we use couriers to ensure that the parcels are tracked and signed for on receipt – this service does cost a little extra. We hope that helps explain the situation. With kind regards, Elisabeth, Ecommerce Manager, Interweave Healthcare

“Arrived quickly, exactly what was ordered.”

Helpful Report

Good morning Enid, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Very nice company to deal with. Excellent staff. The slipper sox are okay though not really warm enough in this weather”

Helpful Report

Dear Ms Winn, Thank you for your review. We’re very pleased to hear that you enjoyed the customer service experience, we do strive to help every customer. Unfortunately the slipper socks are not designed to be very warm, they are solely designed to be non-slip and prevent falls. We provide these to hospitals, to be used all year round for patients’ use in wards, hence the socks need to be suitable for use in all seasons. We hope the socks will still be useful for you. With kind regards, Elisabeth, Ecommerce Manager, Interweave Healthcare

Interweave Textiles Limited is rated 4.6 based on 628 reviews