Interweave Textiles Limited Reviews

4.75 Rating 304 Reviews
94 %
of reviewers recommend Interweave Textiles Limited
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
Read Interweave Textiles Limited Reviews

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,

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I ordered the large thermal blankets for my osteopathic practice they are perfect size for covering a patient during treatment. The colour is lovely (Green) and they are very good quality and so easy to wash as they come out of the washing machine almost dry. Have recommended them to a colleague. I also ordered a couple of small thinking they may be good for smaller people but were too small so returned these and they refunded promptly. I have the waterproof pillow cases and they are perfect to use in the practice instead of linen covers. I will certainly use interweave again when I need more supplies.
Dear Alison, Thanks so much for leaving us a review! We really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Great towels, great price, prompt delivery
Good afternoon Carol, Thank you so much for taking the time to leave a review. It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
The socks arrived promptly but that was no doubt because of first class posting . The socks seemed ideal but unfortunately I seem to have ordered the wrong size. I clicked on large but when I tried to put them on my husband they were too small. I now know from looking at the size chart I should have ordered the larger size. As I have opened 1 Packet I don't suppose there is any chance of changing the remaining 4 pairs for the larger size. It seems a lot of money to waste and still not have suitable socks. Your comments. Thank U
Good afternoon Pat, Thank you very much for leaving us a review. As discussed on the phone, we are very happy to take back the 4 unopened pairs and send you back the 5 pairs in the next size up. We're looking forward to receiving your parcel, so that we can sort this out for you. If you do have any queries or further comments in the meantime, please don’t hesitate to get in touch with us on 01422 372333. Kind regards, Interweave Customer Services Team
The blankets are of good quality. The website is easy to use and the service was excellent fast no fuss from start to finish.
Good afternoon Doreen, Thank you for taking the time to leave a review. It's great to hear you're happy with your purchase and with the customer service. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
We had previously ordered from yourselves. You had been so helpful that we were happy to put in another order. Given the current circumstances, we were impressed by the speed with which it was delivered in and the availability of stock. If we need anything else in future, we would definately come to you.
Dear Sheila, Thank you so much for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Good quality product
Dear Peter, Thanks so much for leaving us a review! We really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Great product. Great next day delivery.
Dear Valerie, Thank you so much for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Excellent. Goods arrived 24 hours after ordering and were good quality. Thanks
Dear Robert, Thanks so much for leaving us a review! We love to hear when customers are pleased with their orders, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Very prompt delivery and good product exactly what it said on the tin.
Dear Barbara, Thank you for taking the time to leave a review! It's great to hear you're happy with your purchase and with the quick delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Fantastic service. I came across your website by chance as I was in a panic due to my little girl losing her hospital blanket, she has had since birth, now age 4. She was distraught. I messaged and had a lovely prompt reply from Elizabeth. She directed me to the exact replacement blanket on your very easy to use website, I ordered and it was here the next day! My little girl is over the moon, as am I, no more teary bedtimes! Fantastic service, lovely company and lovely staff.
Dear Laura, Thanks so much for leaving us a review! We love to hear when customers are pleased with our customer service, and we really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
These are amazing for my mum so would definitely buy again
Hi Brian, Thank you for taking the time to leave a review! It's great to hear you're happy with your purchase. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Exceptionally good service. Quality products, promptly delivered in suitable packaging at a very competitive price.
Good morning Sue, Thanks so much for leaving us a review! We love to hear when customers are pleased with their orders, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
Products are of good quality and deliveries are made as advised. their web site offers useful information. A pleasure to do business with.
Good morning Andrew, Thank you so much for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
These were good but small, I ordered large as the reviews said get a size larger but even this was too small.
Dear L Trundley, Thanks so much for leaving us a review. We really appreciate you taking the time to review us. If you would like to arrange an exchange of socks to a larger size, please do get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
My order was delivered the very next day. I’m very pleased with the throws and would definitely recommend your company.
Good morning Maureen, Thanks so much for leaving us a review! We really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
All the items we poredered were good - exactly as described - good value and delivery very prompt.
Dear Caroline, Thank you so much for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team
Staff really helpful product however not so good. Washed them once and already look really worn.
Dear Sandra, Thank you for writing your review. We're very happy to hear that our team were able to help you. However, we're sorry to hear about your disappointment with the slipper socks after washing. The slipper socks that we sell are provided to the NHS in bulk, they are designed to be used once and not washed. They are typically just disposed of once worn, for hygienic reasons. However, we have heard that some residential customers have hand-washed them and they have been fine to wear many times. This is why the product description on the website does state that they aren't suitable for hospital laundering and that they are patient specific, which in hospital-terminology means "single use". However, we haven't officially tested them for hand-washing quality, which is why we haven't been able to state on the website that they are suitable for hand-washing. We hope they are still usable, as the grippy treads should still work ok. If you do have any queries about this, please do get in touch with us on 01422 372333. Kind regards, Interweave Customer Services Team
Good and bad. I ordered two slide sheets (one with handles and one without) in order to keep the one I preferred and return the other. The positives were an easy to use website, simple ordering process, efficient and speedy delivery. On the downside there was no option to remove the VAT which there should be for products such as slide sheets and can be done on other providers websites. Also the price of the slide sheets seemed too good to be true - it was!. Flat slide sheets are usually provided as a pair - one slides over the other, transfer sheets are just a single sheet. What I received was two individual slide sheets not two pairs. So basically the price was for half a product. I have had to keep both slide sheets ordered instead of returning one just to be able to use them but of course they are not a matching pair as I had ordered one with handles and one without. It will do the job but the website should have been clearer explaining that only one sheet would be delivered which is half a slide sheet pair.
Dear Iona, Thank you for your review. We're very sorry to hear that you thought the website description of slide sheets were misleading. The product name and descriptions are all worded in the singular, there is no mention of a pair. Some of our customers prefer to use different combinations of flat + flat and some prefer flat + handles, or tubular, so with this in mind we took the decision to sell the range of slide sheets online individually for the maximum flexibility. We have now added some clear wording to the pages that states that they are sold as single slide sheets to avoid anyone else having the same confusion as yourself. Thank you for your feedback. We hope the slide sheets work well for you. If you do have any queries or further comments, please do get in touch with us on 01422 372333. Kind regards, Interweave Customer Services Team
Very friendly and helpful. Good quality and prompt delivery.
Dear Sarah, Thanks so much for leaving us a review! We love to hear when customers are pleased with their orders, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team
We received our order much earlier then expected. The socks seem good quality and just what my mum needed. Thank you
Hi Jeanette, Thank you so much for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with us on 01422 372333. Kind regards, Interweave Customer Services Team
Interweave Textiles Limited is rated 4.75 based on 304 reviews