Interweave Textiles Limited Reviews

4.82 Rating 105 Reviews
97% of reviewers recommend Interweave Textiles Limited

About Interweave Textiles Limited: Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:
01422 372333

Email:
sales@interweavetextiles.com

Location:
Interweave House
Old Power Way
Elland
West Yorkshire

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
100%
accurate and undamaged orders
96%
Customer Service
communication channels
Telephone, Email
"Arrived very quick. Excellent quality"
Dear Gary,

Thanks for taking the time to leave a review! We’re proud to offer a next-day delivery services for most orders placed before 2PM, and it’s great to hear that this is appreciated.

If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,
Interweave Customer Services Team
Good morning Peter,

Thanks for leaving us a (very succinct) review!

Please let us know if there's anything further you need.

Kind regards,

Interweave Customer Services Team
"Good quality items and as described. Delivery very prompt"
Good afternoon Jane,

Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order and delivery times.

If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"Good advice on phone. Arrived a day later. Husband is delighted with the colourful light yet warm cellular blanket after his return from hospital."
Good afternoon Valerie,

Thank you for taking the time to leave a review! It’s great to hear your husband is pleased with your his blankets.

If you have any queries or further comments you’d like to pass on, please don’t hesitate to get in touch with our Customer Services team on 01422 372333, who are always happy to help.

Kind regards,

Interweave Customer Services Team
"Gavin and Tim are always willing to help no matter what circumstance. When not available the support staff always try to resolve any issues . The product range is price competitive, comprehensive and normally can be delivered in a short space of time. The team at the Huddersfield office always place the customer needs first and are a credit to their organisation and industry."
Dear John,

Many thanks for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated.

If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,
Interweave Customer Services Team
"I ordered a couple of blankets and they were exactly as described. The Web site was very easy to use and I couldn't believe the speed of delivery. Would definitely use this company again."
Good afternoon Lorraine,

Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback.

If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"delivery quick enough, thank you for refund, including delivery charge. We recommend Interweave."
Good afternoon Christopher,

Thanks so much for your review! We’re proud to offer next-day delivery for orders placed before 2:00PM, because we know how important this is to our customers.

Please get in touch with our Customer Services team on 01422 372333 if you have any queries.

Kind regards,

Interweave Customer Services Team
"very good service, and customer service, next day delivery is always good and always very helpful. With very good salesmanship Gavin Scott."
Good afternoon Angie,

Thanks so much for leaving us a review! We've passed your lovely comments onto Gavin, and the rest of the team, who are all pleased they could help!

Please get in touch if there's anything we can do for you.

Kind regards,

Interweave Customer Services Team
"great service and staff were excellant"
Good afternoon Catherine,

Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"Fast delivery, quality product. Thank you!"
Good afternoon Aniko,

Thanks so much for leaving a review – we’re really pleased to hear you’re happy with your order!

Please get in touch with our Customer Services team on 01422 372333 if you have any queries or comments you'd like to pass on.

Kind regards,

Interweave Customer Services Team
"Could not believe how quick my order was delivered excellent,would recommend you to others"
Good afternoon Emily,

Thank you for taking the time to leave a review! It’s great to hear you’re pleased with our delivery time, as this is something we really pride ourselves on. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"very good quality gowns, i've been struggling for a while to find these. Thank you for a great next days service with no fuss. excellent company"
Good morning Sue,

Thank you for taking the time to leave a review! We love to hear when customers are happy with our service, as this is something we really pride ourselves on.

If you have any queries or further comments you’d like to pass on, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"Good service and like the pillows. Not too expensive."
Good morning Jean,

Thanks so much for leaving a review. It's really great to hear you’re happy with your new pillows!

Please get in touch with our Customer Services team on 01422 372333 if you have any queries or comments.

Kind regards,

Interweave Customer Services Team
"Simple to order product which was hen delivered the next day."
Good afternoon Jane,

Thanks so much for your review! We’re proud to offer next-day delivery for orders placed before 2:00PM, because we know how important this is to our customers.

Please get in touch with our Customer Services team on 01422 372333 if you have any queries.

Kind regards,

Interweave Customer Services Team
"Very comfortable duvet"
Good afternoon Eddie,

Thanks so much for leaving a review – we’re really pleased to hear you’re happy with your new duvet!

Please get in touch with our Customer Services team on 01422 372333 if you have any queries or comments.

Kind regards,

Interweave Customer Services Team
"Excellent quality item, with prompt and efficient despatch."
Good afternoon Julie,

Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"I am very happy with the blankets. The website was easy to navigate, however I was unable to see when they would be delivered until I got notification saying the courier would deliver them that day. It would have been good if I had known an estimated amount of days I would have before delivery. Thank you for supplying good affordable products"
Good afternoon Deborah,

Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your new blankets. We really appreciate your feedback on making the delivery period clearer, and this is something we’re now looking into to see how we can make it better.

If you have any queries or further comments you’d like to pass on, please don’t hesitate to get in touch with our Customer Services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"I found the website difficult to follow but the actual goods on top rate and a fair price . Delivery Excellent arriving within 2 days . I was rather put off by your return policy as I wanted to return the smaller pair. In order to look at one I had to open cellophane bag so how could I now return them ? They were unused but the bag was opened at one end ? Also when I tried to put an order through for another 3xxxl size I was told I needed to order 5 - very disappointing"
Dear Mrs Locke,
Thank you for your purchase of slipper socks this week. We're sorry to hear that you found the website confusing. I understand that you spoke to one of the team yesterday who explained about the sock sizes being colour-coded to help NHS staff find the right size socks quickly for patients, rather than each size being available in a range of colours - I hope that now makes sense.
Please don't worry about the opened pack of unsuitable socks, you can still return those. Our Customer Services Manager will phone you today to help you with the details for returning those.
Kind regards,
Elisabeth
Ecommerce Manager, Interweave
"As described very pleased"
Good morning Dorothy,

Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your new blankets. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333.

Kind regards,

Interweave Customer Services Team
"Great customer service. I ordered 5 x cotton white cellular blankets. Only 3 were usable as one was damaged with a 4" tear and another had faint yellowish stains even after washing twice. However, the customer services team were excellent and keen to rectify the matter immediately. They sent out replacements straight away. Despite being a large supplier to the NHS, they dealt with my issue with equal importance."
Dear Mr O'Connell, We're really sorry to read your review. We would have loved to have heard about this problem and been able to put it right for you prior to reading the review. However, we have tried to phone you this morning to discuss a solution but been unable to get through. We've also sent you an email. Please could you call us as soon as possible so that we can sort this out for you? Kind regards, Elisabeth, Ecommerce Manager
Dear Mr O'Connell, Thank you for letting us know that the replacement blankets were received ok and that you are satisfied with the goods. We do pride ourselves on doing whatever it takes to ensure that every customer is happy with their purchase. If there's anything else we can help you with, please do get in touch directly. With kind regards, Elisabeth, Ecommerce Manager, Interweave
Interweave Textiles Limited is rated 4.82 based on 105 reviews