International Friends Reviews

Name: International Friends
Address: Kent Innovation Centre, Millennium Way, Broadstairs, Kent
Rating: 4.78

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

Metrics

4.8

Based on 1,767 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

International Friends 5 star review on 13th September 2023

Valerie G

International Friends 5 star review on 26th June 2023

Kelly G

International Friends 5 star review on 14th October 2019

Mr Wayne S

International Friends 5 star review on 13th August 2019

Mrs Jennifer B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a well organised trip. We will use use again.”

Helpful Report

“I booked international friends on-line for transportation to Rome from the cruise terminal and a tour of the Vatican with transportation to our hotel afterwards. Communication with IF before our trip was good and I can't say enough about our wonderful and personable driver, the service he provided, the private tour of the Vatican with a lovely guide, etc. I am so glad I used International Friends instead of the cruise's service. The only glitch was the tour company gave our driver the wrong party's name for pick up at the cruise terminal. We asked another driver for help using his cell phone to call the agency. Turned out the gentleman knew the driver assigned to us and figured out what happened when we mentioned International Friends. Our driver was there all along but we had an anxious 40 minutes after our pick up time because of the local office's snafu. We did, though, book them for transportation to the airport the next day and again, were very happy with the services, staff and cost. I would not hesitate to use IF again.”

Helpful Report

“(1) Note that this feedback email went to my Junk mail box, so it is lucky that I spotted it\n(2) The tour (Windsor, Stonehenge and Bath) went well, but it is a very tight itinerary so we were fortunate to be travelling at a time when there were no queues or travel disruption\n(3) We were told by the driver guide to join the wrong queue at Windsor Castle. There was a long Groups queue which we were told to join, even though we were buying our own tickets individually. It was opening time, several groups had arrived already and they were staggering their entry. Fortunately another guide passed who said this was the group queue, so we managed to leave it and go to the entrance, where there was no queue at all for individuals. With such a tight schedule wasting 20 minutes would have had a big impact on our visit to Windsor\n(4) We were in a 7-seater vehicle, but sitting in the third row we could not hear the driver guide clearly, especially when travelling on motorways. As the only guiding is done while on the vehicle, the guide should use a microphone so that everyone can hear”

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“Overall, very well organized tour. The booking, pick up, drop off weâ€™re all seamless. Our guide, Tony, was full of great facts and information, yet he didnâ€™t talk the whole time. It was perfect. The bus was very comfortable as well. We saw Windsor Castle, Stonehenge and Bath. I would have enjoyed staying at each location longer, but seeing three major sights in one day necessitated we keep on schedule. If Iâ€™m back 8n the London area again, I will definitely use IF again for tours outside the city.”

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“Very good for us”

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“all was alright except 1 thing. I paid *** to go to Lox-Ness which included a visit to a castle, which was closed upon our arrival. I would like you to refund me for that.”

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“I joined the weekend tour to Edinburgh on 8/12/17 - 10/12/2017. We only had a small group of 8 ppl. Overall the tour I can says it's fun bcos we had a good responsible, helpful n nice tour guide, Oz. We were splits into to guest house. I m staying with another 3 ppl in Caravel guest house. Disappointed with the service. It's a B&B service but for the 2 mornings we didn't had the breakfast. Dunno WATS happened. But luckily Oz gets for us a light b/f and we had to eat in the coach as we r leaving for Loch ness. 2nd morning One brought us to another guest house to have the B/f. Btw also aittle disappointed that travelled all the way to the highlands, but we can't go into the Loch Ness. \nAfter the trip asked for refund, only *** was refunded for the optional tour we paid (***).”

Helpful Report

“1. Well I thought I was purchasing a tour from the London Toolkit, Small Group Tours brand. So the International Friends part came as a surprise. Sure it's all very fluid but it didn't totally make sense who the sponsor was.\n2. I didn't realize how much ground had to be covered and so felt rushed (except for Stonehenge, I was ready to go sooner) by the schedule for Glastonbury and Winchester.\n3. The guide was nice but detached from the group. Minimal interaction, a little intro at each site and we were to explore for ourselves, which was OK but it was a long day to do that way. \n4. I would have liked a bit more of the history and the mysticism. \n5. But overall a great introduction to a couple places I would like to return without such a tight schedule.”

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“Everything was great”

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“Enjoyed the tour, bus arrived on time and everything well organized.”

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“We liked the small group. *** was an excellent guide and *** an excellent driver. If we return to UK we would definitely book another small group tour with you.”

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“Very prompt and friendly”

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“Nice tour of Stonehenge with a very knowledgeable tour guide and bus driver. We took the tour from London to Southampton cruise terminal with stop at Stonehenge.”

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“We were picked up at Heathrow and taken to our hotel. Driver was very pleasant and efficient. He drove with caution and we felt very safe.”

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“I was satisied with the tour and the staff. Though, It would be better if you could include time in the most important university of Oxford, the University Church of St Mary the Virgin, since it was closed at the time of our free time to see the city.”

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“Overall, a really great tour. Guide was extremely knowledgable & personable. My only real complaint was not having enough time in Glastenbury. I could easily have spent several hours exploring the Abbey, Tor, and town, but didn't have time to really see anything other than the Abbey.”

Helpful Report

“Guide very knowledgeable and interesting point of view. We enjoyed the trip. I would have preferred to spend less time in Glastonbury and more time in Winchester though. Might have been more efficient for leaders to have cell phone numbers for travelers since we had to often wait for late comers throughout the journey. Very nice trip.”

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“Everything was great. I gave 4 Stars You would have received 5 Stars had there been bottled water available on the bus. Just a little thing but it would have made all the difference in the world. Thank you. \n***\n”

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“Trip was just fine....unfortunately, I still think I should have been able to get a refund for the trip I booked in error a few days before.”

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“Tour and tour guide we good. Even though they split the group in 2. It still took us 2 hours to get to our hotel once we were in the city We were one of the last to be dropped off.”

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International Friends is rated 4.8 based on 1,767 reviews