Interflora UK Reviews

4.5 Rating 34,195 Reviews
87 %
of reviewers recommend Interflora UK
Read Interflora UK Reviews

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Plant arrived in very bad condition. Wilting and leaves dropping off.. No amount of TLC helped the poor little thing.
Helpful Report
Posted 4 months ago
Hello Christina. This does not sound right at all. I have sent you an email with regards to putting this right for you. Kind regards, Tom
Posted 4 months ago
Hello I put the wrong delivery date on my order, I tried to change it straight away and interflora acknowledged my email at least three days before delivery of original date but failed to change the date to four days after the original delivery date.
Helpful Report
Posted 4 months ago
Hello Gary, we have sent you an email regarding this. Thank you for your feedback. Candice
Posted 4 months ago
The flowers were nothing like advertised. Got the pastel bouquet for my girlfriend on her birthday and she was very disappointed. Sent images of said flowers to customer service and got an immediate full refund. So flowers terrible. Customer service very good.
Helpful Report
Posted 4 months ago
I'm so sorry to hear your girlfriend's flowers were so disappointing. Yes, I see we did indeed manage to resolve this issue for you via our dedicated Customer Care team and appreciate your acknowledgement of this element of the service provided. Kind regards, Brian
Posted 4 months ago
Delay and poor condition
Helpful Report
Posted 5 months ago
I'm sorry to hear this Omed, Thank you for taking my call, With regards Michelle
Posted 5 months ago
The flowers were very good quality and delivered promptly, however the quantity was disgraceful considering the price I paid. I expected much better from Interflora.
Helpful Report
Posted 5 months ago
Hi Robert, I'm sorry to hear you're unhappy with the gift. I can see we have you and this has been resolved. Best wishes, Liam.
Posted 5 months ago
The flowers were absolutely nothing like the picture or description! I have been offered a full refund however.
Helpful Report
Posted 5 months ago
Hello Jo, I really do apologise about the bouquet not looking like the picture but I am so happy to see one of my colleagues has resolved this for you. Kind Regards Georgia
Posted 5 months ago
Flowers never arrived at destination, very disappointed. I got a refund but now looks like I forgot my aunt's birthday.
Helpful Report
Posted 5 months ago
Hi Rosa, Thank you for leaving feedback, I can see that you contacted us directly and that this issue has now been resolved. Kind regards Michelle
Posted 5 months ago
Awful service - ordered same day, not delivered on time and incorrect colours
Helpful Report
Posted 6 months ago
Hi Caroline, Thank you for your feedback. I have now sent an email in response to this. Kind Regards Julia.
Posted 6 months ago
Interflora failed to advise that the delivery was made, and my account showed that my order was "Being delivered today" the day after it should have been delivered! I emailed Interflora to ask why the delivery wasn't made as agreed. I couldn't talk to the person it was sent to as, according to my account, it had not been delivered (it was a surprise for them so I could not). It took Interflora 2 days to acknowledge my complaint and 4 days to respond! The failure to confirm delivery was due to Interflora's failures. I received NO apology. The service was well below expectations and unacceptable. I do not accept this poor service.
Helpful Report
Posted 6 months ago
Hi William, I am really sorry to hear this. I can confirm your feedback is appreciated and will be fed back to the relevant department. Kind regards Michelle
Posted 6 months ago
I'm sure Interflora are great. Unfortunately, the florist wasn't and made up a bouquet that looked like it was for a funeral.
Helpful Report
Posted 6 months ago
Hello Mark, thank you for taking the time to leave a review. I'm sorry the bouquet didn't meet your expectations I can see you have been in touch with our care team to get this resolved, kind regards Marie
Posted 6 months ago
The flowers sent looked nothing like the ones ordered. There wasn’t put to them for £45 and weren’t autumnal at all just plain white and green
Helpful Report
Posted 6 months ago
Hi Adel, I'm sorry to hear you're unhappy with your order. I have sent you an email in response to this. Best wishes, Liam.
Posted 6 months ago
Sadly they delivered the wrong bunch of flowers. I ordered a bouquet which included sunflowers in the photo but they were not delivered
Helpful Report
Posted 6 months ago
Hi Fiona, Sorry to hear of your disappointment with your recent order. I can see that we have been intouch directly with you and resolved the issue. Thank you for your feedback. Regards Sue
Posted 6 months ago
I ordered flowers for a same day delivery. I received an email at 1730 that they couldn’t deliver - which made it too late for me to source another option. They sent me an email to which I replied and in return never received a reply - very disappointing service
Helpful Report
Posted 6 months ago
Hi Anne, Thank you for your feedback. I am sorry to hear this. I am pleased to see that we have now resolved this for you. Many thanks Julia
Posted 6 months ago
Ordered flowers on Friday for special event last Saturday. Have delivery subscription and delivery on Sat confirmed on Friday. Shocked to find message on Saturday to say that would not be delivered till Monday as colours not available. After 2 complaints given a £10 discount which was waste of time as recipients had now travelled home. Very unacceptable
Helpful Report
Posted 6 months ago
Hi Irene, I am really sorry to hear this. I have sent you a follow up email regarding this. Thank you for your feedback and I am really sorry once again. Kind regards Rob.
Posted 6 months ago
The flower didnt arrive to my friend...i give also the telephone Number but nobody call her to deliver the flowers....very upset ..
Helpful Report
Posted 6 months ago
Hello Mirco, sorry to learn of this and thank you for speaking with me on the phone today. I am really glad I was able to help. Sophie
Posted 6 months ago
Ordering fine. Delivered on time. However, the quality of flowers was average but worse was that they haven't lasted. Within three or four days they started wilting and after six days at least half are dead. This is the second year running (birthday flowers for partner) this has happened. They are in a coolish room and have been looked after properly. Very disappointed
Helpful Report
Posted 6 months ago
Hi Brian, I'm sorry to hear about the experience you've had. I can see we have contacted you and have resolved this. Best wishes, Liam.
Posted 6 months ago
Very disappointed in the flowers that were sent to a sick friend. Not at all like the bouquet I chose. However Interflora refunded me so have restored my faith in Interflora with that regard but very wary to choose flowers again. Could be I was unlucky.
Helpful Report
Posted 6 months ago
Hi Louise, I am so sorry to hear you were disappointed. I can see that we have now resolved this for you. Kind Regards Julia.
Posted 6 months ago
Disappointed, this is not a bucket worth 70£! Stains on lilies, few flowers, looks poor. Next time I will order with a proper florist this is just a joke..
Interflora UK 1 star review on 30th October 2023
Helpful Report
Posted 6 months ago
Hi Maria, Thank you for your Feedback. I am really sorry for the upset caused. I can confirm that an email has been sent to you in response to this. Many thanks Julia
Posted 6 months ago
The flowers I selected did not match what was received! the bouquet looked smaller and had fewer flowers. Disappointed. Kind regards
Helpful Report
Posted 6 months ago
Hello Lisa, I'm sorry to learn of your disappointment with your order. At Interflora, we want to give our customers the best experience when sending gifts to their chosen recipients and customer satisfaction is something we take very seriously. I have left you a voicemail and also sent you an email. Sophie
Posted 6 months ago
THE FLOWER AARRANGEMENT DELIVERED WAS OF VERY POOR QUALITY IN BOTH THE FLOWERS AND LACK OF INSPIRARTION
Helpful Report
Posted 6 months ago
Hi Barbara, I'm sorry to hear you're unhappy with the gift. I have sent you an email in response to this. Best wishes, Liam.
Posted 6 months ago
Interflora UK is rated 4.5 based on 34,195 reviews