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Interflora UK Reviews

4.5 Rating 34,294 Reviews
87 %
of reviewers recommend Interflora UK
Company Reviews Info
Read Interflora UK Reviews

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Brian
Verified Buyer
“Ordering fine. Delivered on time. However, the quality of flowers was average but worse was that they haven't lasted. Within three or four days they started wilting and after six days at least half are dead. This is the second year running (birthday flowers for partner) this has happened. They are in a coolish room and have been looked after properly. Very disappointed”
Helpful Report
Posted 7 months ago
Hi Brian, I'm sorry to hear about the experience you've had. I can see we have contacted you and have resolved this. Best wishes, Liam.
Posted 6 months ago
Louise
Verified Buyer
“Very disappointed in the flowers that were sent to a sick friend. Not at all like the bouquet I chose. However Interflora refunded me so have restored my faith in Interflora with that regard but very wary to choose flowers again. Could be I was unlucky.”
Helpful Report
Posted 7 months ago
Hi Louise, I am so sorry to hear you were disappointed. I can see that we have now resolved this for you. Kind Regards Julia.
Posted 7 months ago
Maria
Verified Buyer
“Disappointed, this is not a bucket worth 70£! Stains on lilies, few flowers, looks poor. Next time I will order with a proper florist this is just a joke..”
Interflora UK 1 star review on 30th October 2023
Helpful Report
Posted 7 months ago
Hi Maria, Thank you for your Feedback. I am really sorry for the upset caused. I can confirm that an email has been sent to you in response to this. Many thanks Julia
Posted 7 months ago
Lisa
Verified Buyer
“The flowers I selected did not match what was received! the bouquet looked smaller and had fewer flowers. Disappointed. Kind regards”
Helpful Report
Posted 7 months ago
Hello Lisa, I'm sorry to learn of your disappointment with your order. At Interflora, we want to give our customers the best experience when sending gifts to their chosen recipients and customer satisfaction is something we take very seriously. I have left you a voicemail and also sent you an email. Sophie
Posted 7 months ago
BARBARA MARIA
Verified Buyer
“THE FLOWER AARRANGEMENT DELIVERED WAS OF VERY POOR QUALITY IN BOTH THE FLOWERS AND LACK OF INSPIRARTION”
Helpful Report
Posted 7 months ago
Hi Barbara, I'm sorry to hear you're unhappy with the gift. I have sent you an email in response to this. Best wishes, Liam.
Posted 6 months ago
Katherine
Verified Buyer
“i ordered the trending luxury autumn bouquet which showed a bouquet of flowers in autumn colours. I received a photograph of the bouquet received - candy pink and white, which was the last thing I wanted. I wonder what the point was in even selecting a bouquet. Unimpressed”
Helpful Report
Posted 7 months ago
Hi Katherine, I'm really disappointed to hear this. I can confirm that I've sent you an email to resolve this for you. Thank you for taking the time to leave us your feedback. Conor
Posted 7 months ago
Marina
Verified Buyer
“I paid extra for the same day delivery which never happened still not sure why. The biggest issue is that the flower arrangement that I choose is nothing like the one that you delivered. This is really unacceptable and to be honest it feels like I was fooled by your company have I known that you are going to delivered the flowers that you did -which were really pour arranged and looked cheap- I would have never choose your company. Total rip off”
Helpful Report
Posted 7 months ago
Hi Marina, I am so sorry to hear of the issues you've had regarding this order. I have personally e-mailed you with a hope of resolving this matter. Kind regards Danny
Posted 7 months ago
Robert
Verified Buyer
“worse that I have ever recieved.”
Helpful Report
Posted 7 months ago
Hi Robert, I am sorry to hear this, I can see that you have contacted us directly and that we have now resolved this issue for you. Best regards Michelle
Posted 7 months ago
Richard
Verified Buyer
“The box (which had been left on our covered doorstep) was badly damaged when we found it On opening it we found the moss which should be at the bottom was on the top, and the box opened at the base spilling loads of soil on our doorstep My wife who should have been enjoying the display had to completely rebuild it and sweep up”
Helpful Report
Posted 7 months ago
Dear Richard, Thank you for your review and I am sorry for the disappointment caused, I have now spoken to you regarding the matter. Kind regards, Janet, Customer Services.
Posted 7 months ago
Jackie
Verified Buyer
“A lot of money for just a few flowers and a vase”
Helpful Report
Posted 7 months ago
Chris
Verified Buyer
“Flower were half dead and you don’t get anything for your money. Paid £10 for a tiny candle. Could have got a Yankee for the same price.”
Helpful Report
Posted 7 months ago
Hi Chris, thank you for your review and feedback. I have looked into your order and sent you another email. Best wishes, Dawid
Posted 7 months ago
Gary
Verified Buyer
“I was very disappointed, the flowers looked nothing like what the picture on the site. As my mother in law pointed out she has seen better bouquets in tescos for £10. I spent £85!!!!!”
Helpful Report
Posted 7 months ago
Hi Gary, this is disappointing to hear, I can confirm I have sent you an email addressing this, Kind regards, Joe
Posted 7 months ago
Desmond
Verified Buyer
“Flowers delivered 2 days later - 25% refund but not really compensating for the mistake”
Helpful Report
Posted 7 months ago
Hi Desmond, I am sorry to hear this. I have sent a further to you regarding this. I am really sorry once again and thank you for your feedback. Kind regards Rob.
Posted 7 months ago
Shane
Verified Buyer
“How is that £75 of flowers and Lilly that meant to be white are pink very disappointing”
Helpful Report
Posted 7 months ago
Hi Shane, this is disappointing to hear, I can confirm I have sent you an email addressing this, Kind regards, Joe
Posted 7 months ago
David
Verified Buyer
“Paid for delivery before 1.00pm and received telephone call on the delivery day saying they could not deliver before 6.00pm Why offer service if you can't deliver”
Helpful Report
Posted 7 months ago
Hi David, this is disappointing to hear, I can confirm I have sent you an email addressing this, Kind regards, Joe
Posted 7 months ago
David
Verified Buyer
“The florist who were asked to carry out my order were very poor . They were unable to find the address even though the address did exist and the house was clearly numbered. I had the stress of of using Google earth to show them the actual delivery address. Then when the flowers eventually arrived they were nowhere near the colours requested. I do realise that the flowers in the picture can vary to the actual flowers they use . But when ordered I requested as bear to the colour of the bouquet as possible in the picture. Which was actually bright vibrant yellows . Not a dull purple as received, what is the point of showing a picture of the service cannot be provided. There were no yellow flowers at all in the the bouquet provided. Kind regards Mr D C Parker”
Helpful Report
Posted 7 months ago
Hi David, this is disappointing to hear, I can confirm I have sent you an email addressing this, Kind regards Joe
Posted 7 months ago
Leeanne
Verified Buyer
“Awful... I ordered a birthday bouquet for my mother in law for her birthday. I'd have been better giving her the money and telling her to go get her own in a return taxi at the local garage! I had requested a box of chocolates and a birthday card with the 'bouquet'. The card looked like a 1st birthday card .. a bun on the front with a single candle in. Inside a slip of paper had been cut out and stuck in with our message of Happy Birthday Mum .. 10 words were clearly too difficult to write out by hand. 1 single small tray box of milk tray chocolates arrived alongside a 'complimentary' box of celebrations chocolates. Not sure why they were there, I can only presume to make up for the pitiful attempt at a bouquet of flowers! I had made a request for no lillies to be included, she doesn't like them, I presumed they'd include other flowers to the same value. Clearly not! This bouquet cost @£50 delivered with a small single layer box of Milk Tray and a Card! I was disgusted when I seen it!!”
Helpful Report
Posted 7 months ago
Hello Leeanne, I'm so sorry to hear you were disappointed with your Mums Birthday gift .I can confirm that an email has been sent to you in response to this. Many thanks Michelle
Posted 7 months ago
Pete
Verified Buyer
“The flowers were very poor , bulked up with cheap stuffing , not what was advertised”
Helpful Report
Posted 7 months ago
Hi Pete, I am really sorry to hear this. I can confirm that an e mail has been sent to you in response to this. Kind Regards Julia.
Posted 7 months ago
Ashling
Verified Buyer
“The quality of these flowers for the price is astonishingly bad. I have had 3 bunches recently 2 that I have paid for and one delivered to me and the quality is very poor. Only about £5 worth of flowers in them, the rest all greenery. You get more flowers ina £5 bunch from tescos, and they last longer. really disappointed”
Helpful Report
Posted 7 months ago
Dear Ashling, Thank you so much for getting in touch, I am so sorry how your bouquet arrived like and this isn't want we stand for at Interflora. I have sent you a email regarding this order. Kind regards Georgia
Posted 7 months ago
Colin
Verified Buyer
“I bought a bouquet of flowers for my wife for our 20th anniversary. I selected a bouquet which looked absolutely beautiful on your website. I was so excited to get her reaction because I was working away. She got the flowers was happy and I asked her to send me a picture. The card was wrong and said happy 25th anniversary when it was our 20th anniversary. The flowers were less than half the size of what was in the picture. I spoke to somebody from Interflora and they contacted the florist their response was that the flowers would start to bloom more now after one week all of the flowers are dead and none of the flowers that the florist promised had bloomed. I am so disappointed after spending £50 on a bouquet of flowers that I could’ve got from Tesco for £10. You need to talk to that florist that is so bad, not worth the money!!!!!!!!”
Helpful Report
Posted 8 months ago
Hello Colin, This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Thanks for taking the time to leave a review, Your feedback is much appreciated. Best wishes  Michelle.
Posted 7 months ago
Interflora UK is rated 4.5 based on 34,294 reviews
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