Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 36,797 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 15th June 2025

954

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've used Interflora, and paid extra for next day delivery, and the sevond tome the flowers have arrived 4 days late - both were flowers related to bereavements. I was offered no discount or refund. I will not be using Interflora again sadly.”

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Posted 1 day ago

“Flowers were meant to arrive 4 days ago and they still didn’t arrive yet. I sent it to my mother in law and she still hasn’t received them. Shipping is expensive but yet they don’t ship it on time.”

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Posted 3 days ago

Good afternoon, I'm really sorry to hear this. I have sent you an email addressing this. Kind regards, Julie

Posted 2 days ago

“Hello I am not sure if my order arrived? It was for my friends birthday and have absolutely no info to say if she received it.”

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Posted 1 week ago

Hi Lisa thank you for your review. I am so sorry to hear this . I have sent an email to you regarding this. Kind regards Pippa

Posted 5 days ago

“Poor, I will never use your services again. Delivered a day late. Lied about local rose stock as I called myself. Completely ruined what was going to be a great night.”

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Posted 1 week ago

Hi Stephen, thank you for your survey. I'm sorry to hear of your recent experience, and understand why you are disappointed. I've sent you a email discussing your complaint further. Kind regards Katy

Posted 6 days ago

“It went to the wrong address”

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Posted 2 weeks ago

Hi Paula, thank you for your feedback, and thank you for speaking with me this afternoon. I'm happy I could help with this. Warm Regards, Jade

Posted 2 weeks ago

“I'm still waiting for a response on the next steps to rectify a non delivery”

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Posted 2 weeks ago

Hi Elizabeth, this is really disappointing to hear. I can confirm that I have sent you an email with an update and a resolution included. Thank you for taking the time to leave us your feedback. Kind regards, Conor.

Posted 2 weeks ago

“Sent flowers to New Zealand for my daughter’s 50th birthday and am very disappointed for the amount of flowers she received in the bouquet for the cost of them. I think you need to change the florist you used. She was very upset”

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Posted 3 weeks ago

Hi there, Thank you very much for your feedback, I'm sorry you were disappointed. If you would like us to look into this for you, please send us a direct email to hello@interflora.co.uk including your order number and a photograph of the item received. Kind regards, Dan

Posted 3 weeks ago

“Sadly flowers were late, not delivered for a long time.....and the surprise ruined...thank you!”

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Posted 4 weeks ago

Hi Jeremy, I am sorry that we could not fulfil your same day order request on this occasion. I have emailed you privately regarding this. Kind regards, Clare.

Posted 4 weeks ago

“Terrible customer service.”

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Posted 1 month ago

Hi Alex, Thank you for taking my call today and allowing me to resolve this issue for you. Kind regards Pippa

Posted 1 month ago

“Paid for delivery on the day of their birthday... didn't arrive until the next day - very disappointed.”

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Posted 1 month ago

I am sorry to hear this , I have sent an email to you .Kind regards Pippa

Posted 1 month ago

“The flower ruined our anniversary. Came a day late and looked rushed”

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Posted 1 month ago

Hi Michael, I am sorry to hear this I have sent an email to you regarding this matter . kind regards Pippa

Posted 1 month ago

“Flowers were not value for money Value of flowers was arpund £20 cost was £55 + delivery”

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Posted 1 month ago

Hi Andrew, I am so sorry to hear you were disappointed with your flowers. i have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 1 month ago

“The flowers were not what was ordered on the website and they were half the size of what was paid for.”

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Posted 1 month ago

Dear Mandy , thank your for talking my call today . As agreed I have sent you an email regarding this issue . Best wishes Deborah.

Posted 1 month ago

“Very disappointed with bouquet delivered to my daughter on 12 April for her 50th birthday. On third day after delivery, all tulips disposed of, due to dropping petals. Also, not received a response to my complaint letter dated 16 April 2025. L Bythell”

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Posted 1 month ago

Good afternoon, This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards, Julie

Posted 1 month ago

“1) only 2 big roses and some other minor flowers and lots of foliage to hide the reduced number of flowers 2) Four days after the delivery - ALL flowers were wilted and faded!!!!! 3) Extremity of the foliage show fungal disease and there were lot of contaminated traces around the vase where we put the bouquet Thanks”

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Posted 1 month ago

Hello Christophe, I'm sorry to hear your were disappointed in your recent flower delivery. I have sent you an email so we can investigate further, kind regards Marie

Posted 1 month ago

“I am very disappointed. I had a requested a basket arrangement but when it arrived it was a bouquet and contained half the number of flowers that were in the description picture. I emailed interflora with a copy of the photo of the arrangement and as yet I have had no response from them.”

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Posted 1 month ago

Hello Kath, I'm so sorry that you were disappointed with the flowers that were delivered. We will, of course, investigate and resolve this issue for you. I have sent you an email today and look forward to your response. Best Wishes, Alan

Posted 1 month ago

“Order was not delivered.”

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Posted 1 month ago

Good Morning, Tim. This is really disappointing to see. Thank you for bringing this to our attention. I've sent you an email to discuss this further. Warm Regards, Jade

Posted 1 month ago

“Order no: IN50520229801 Not delivered, I had booked it to be delivered for 22/4 this hasn't happened. I received no feedback from you”

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Posted 1 month ago

Dear Craig I am sorry to hear this, I have sent you an email direct regarding this issue. Kind regards Kate

Posted 1 month ago

“Flowers not yet received by Florence Lake!”

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Posted 1 month ago

Dear Neil, I am so sorry to hear this. Thank you for taking my call today with regards to this issue. Best wishes Deborah.

Posted 1 month ago

“As a last resort for a last minute sympathy bouquet (£42 + 7.50 deluvery) for a colleague's family funeral, I urgently ordered from Interflora due to the delivery time. I ordered the standard bouquet which I understand there won't be as many flowers as show in picture but I feel that there was less roses and with no lilies it really made the bunch look like a standard bunch you can buy from the local supermarket at a much cheaper price! A friend has had a similar issue too. I feel like they are over priced since I've ordered a similar bouquet at a much cheaper price online including delivery. Disappointed since many moons ago the bouquets would be stunning and would be worth the price. I have included a picture of bouquet I ordered and the one my colleague received. In my opinion, just not worth the money.”

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Posted 2 months ago

Hello, I'm sorry for the disappointment caused. I can see our Customer Care team have been in touch to get this resolved for you, kind regards Marie

Posted 2 months ago

Interflora UK is rated 4.5 based on 36,797 reviews