Interflora UK Reviews

4.5 Rating 34,195 Reviews
87 %
of reviewers recommend Interflora UK
Read Interflora UK Reviews

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Disappointing flowers from the picture that the recipient sent. They didn’t look as described on the website. Overpriced compared to other florists.
Helpful Report
Posted 7 months ago
Hi Laura, this is disappointing to hear, I can confirm I have sent you an email addressing this, Kind regards Joe
Posted 7 months ago
Delivered on time but disappointed with the quality of the flowers considering the price paid. Didn’t reflect your pictures
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Posted 7 months ago
Thank you so much, David, for taking your valuable time to share your experience with us. We really appreciate your feedback and we apologize for not meeting your expectations. We are sorry that the quality of the flowers did not reflect the pictures and did not justify the price you paid. We would love to hear more from you and find out how we can make things better. Please contact us by email Hello@interflora.co.uk. Thank you for giving us this opportunity.
Posted 7 months ago
Some of the flowers were at the end of their life. Very poor bouquet considering the price.
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Posted 7 months ago
Hello Wayne, I'm so sorry to hear that your flowers were not up to our usual standard. I have sent you an email which I hope deals with the matter satisfactorily. Best Wishes, Alan.
Posted 7 months ago
Too small and not worth the money
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Posted 7 months ago
Hi Gary, this is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards, Julie
Posted 7 months ago
Flowers sent to 12b southcourt Hamble so314ly was very little not happy at all.
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Posted 7 months ago
Hi Andre, I am sorry to hear you are disappointed, I can confirm I have sent you an email addressing this, Kind regards Pippa
Posted 7 months ago
Some of the flowers were so dead they leaves were dried and crumbly within a couple of days. The arrangement itself looked odd, Flowers cut so short you couldn't see them and others left so long there were two levels of flowers rather than a cohesive whole. Looked odd just not attractive. This isn't acceptable from a company that charges and is supposed to be the best.
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Posted 7 months ago
Hi Emmajayne, this is disappointing to hear. I can confirm I have sent you an email addressing this, Kind regards Pippa
Posted 7 months ago
A bit underwhelming really, expected a bigger bunch for £40
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Posted 7 months ago
Hi Steve, Sorry to hear of your disappointment with your recent delivery. I have sent you an email to address this. Thank you for your feedback. Regards Sue
Posted 7 months ago
I ordered what the picture showed, namely pinks and purples including seasonal dahlias. What my daughter received were yellow sunflowers and chrysanthemums and 2 red gerbias. I understand that there would be a variation of what I ordered but this is nothing like the choice based on the picture shown. Seems pointless to show the photos. Might as well advertise it as bunch of nice flowers. Regards, Valerie Hahn
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Posted 8 months ago
Hi Valerie, thank you for your review and feedback. I'm sorry to hear that the received flowers weren't exactly what you ordered. I have sent you an email to provide some more information regarding this matter. Best wishes, Dawid
Posted 7 months ago
Received email on the day of proposed delivery stating couldn't deliver it.... The target address is Sotheby's. How on Earth can this be? It caused unnecessary anxiety.
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Posted 8 months ago
Hi, Justin I am really sorry to hear about your experience. As I can see, one of our team has been in touch with you regarding this. Thank you for taking the time to leave a review. Kind regards, Anastasiia
Posted 8 months ago
I was very disappointed with my recent order. I ordered from the Thinking of You collection, a bouquet that contained white roses, lilies and daisies. I asked for a touch of blue to be added. There was 1 white rose with a couple of small lillies and a couple green flowers of which I don't know the name and the rest were all lillies....no blue! The bouquet did not look like the picture at all. I paid £40 for them but did not think they were worth it. I recently used interflora to send a beautiful bouquet to my daughter in Australia. They were identical to what I ordered so thought it would be the same this time. Sadly it wasn't!! I will have to think twice before I use Interflora again.
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Posted 8 months ago
Hi, I am very sorry to hear of the issues you have had regarding your recent order. I have E-mailed you personally with a hope of resolving this matter. Kind regards Danny.
Posted 8 months ago
The flowers were not delivered on time because there was no local driver. I got refunded 25% of the total amount but don't think that's the right way to do it. We pay for specific day delivery for a reason.
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Posted 8 months ago
Hi there, Apologies for the disappointment caused, I can see you have contacted us regarding this issue previously, but if you would like to discuss this further please don't hesitate to get back in touch. Regards, Joe
Posted 8 months ago
Flower looked small and half dead . Not worth the money at all. Disappointed.
Interflora UK 2 star review on 8th September 2023
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Posted 8 months ago
Hi Sarah, Thank you for your feedback. I see my colleague has spoken to you and resolved this with you. Regards Sue
Posted 8 months ago
The ordering process was straightforward. The flowers were spectacular- but you forgot to deliver the message to the recipient. Although you have refunded £10 in compensation it meant the recipient was left perplexed as was witnessed by his post on facebook/ instagram.
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Posted 8 months ago
Hi JC, I am sorry your card message was missing,thank you for taking the time to leave us a review Best wishes Jo
Posted 8 months ago
Flowers were dead in 3-4 days
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Posted 8 months ago
Hi Antony, thank you for speaking to me today, I am pleased I could resolve this for you. best wishes Jo
Posted 8 months ago
I paid for delivery prior to 12 noon and it arrived at 11.30, which was acceptable. The flowers that arrived were not as impressive as the picture. I paid £57 incl. delivery after nhs discount and the flowers looks about £30 max. These were for a colleague leaving the organisation, so I felt a little embarrassed.
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Posted 8 months ago
Hi Emily, This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards, Julie
Posted 8 months ago
Delivery was on time, however the flowers were very poor, the roses looked like they had been sitting around for a few days. These flowers were for my wife birthday and should have been a surprise for her, but the disappointment on her face said it all. Try calling the customer services but with no joy
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Posted 8 months ago
Hello Tom, I'm so sorry the bouquet didn't meet your expectations. I have sent you an email with my apologies, kind regards Marie
Posted 8 months ago
This was an international delivery, we ordered flowers to be delivered in France by midday. Ten minutes before midday we received an email saying the flowers had been delivered, but it was clear from Whatsapp messages that no flowers had arrived. This caused major confusion and people were contacting local florists trying to find the flowers, had they been delivered to the wrong location? The flowers eventually arrived at about around 18:00. I appreciate the 25% refund but WHY send an email saying the flowers had been delivered which was clearly NOT true. I appreciate that the delivery time cannot be guaranteed but please don't send an email confiirming delivery unless you are sure it actually happened.
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Posted 9 months ago
Thanks Anthony for your review. We fully appreciate the frustration and disappointment on this occasion. I see my colleague has explained to you via email. Feedback is always passed on to the relevant department hear at Interflora. Best wishes, Sophie
Posted 9 months ago
The recipient was not impressed
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Posted 9 months ago
Hi Diane, I am sorry to hear you are disappointed, thank you for taking my call today I am pleased I have resolved this for you, Many thanks Julia.
Posted 9 months ago
Unfortunately the bouquet that was received had dead roses in it, these were delivered on Monday 31st and now by Friday the roses have not lasted and had to be removed from the bouquet entirely after 2 days. This is not what I expect from Interflora, there is a reason I pay a premium for Interflora flowers and they have never previously disappointed but this time seem to have.
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Posted 9 months ago
Hi Laiqah, I am sorry to hear you are disappointed, thank you for taking my call today I am pleased I have resolved this for you, Many thanks Julia.
Posted 9 months ago
Despite getting a call to explain where the address was, the flowers were not delivered until the following day which was too late for the occasion
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Posted 9 months ago
Hi Lee, Thank you for your review, I am sorry to hear this. I can confirm that an e mail has been sent to you in response to this. Kind Regards Julia
Posted 9 months ago
Interflora UK is rated 4.5 based on 34,195 reviews