Inta Audio Reviews

Name: Inta Audio
Rating: 4.88

4.9 Rating 2,455 Reviews

100 %

of reviewers recommend Inta Audio

Company Reviews

Metrics

Info

4.9

Based on 2,455 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

02476 369898

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Inta Audio 5 star review on 6th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Product but would be great if it had set up instructions with it .Also a design overlook that the on /off switch is at the back of the unit so we have to keep moving it to turn on.”

Helpful Report

Posted 1 year ago

“Item i needed was in stock but after paying for next day delivery it didnt arrive as promised until late the following day”

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Posted 1 year ago

“I thought the service was good. However, the item purchased - a Xox headphone amp. Was very poor with little or volume. The overhead Vox earphones,also for Bass guitar,which Purchased some years ago are of far superior quality and produce excellent and authentic sound quality.”

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Posted 1 year ago

“The Roland RH5 headset I purchased from Inta-audio is wired incorrectly: left crossed to right (as marked on the the phones). Although this was an important feature which influenced my product choicebut; returning the product to you is pointless since it is clear that you have no means of testing the products that you ship. Disappointed!”

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Posted 2 years ago

“First time using INT Audio and everything seemed to go through fine. Order arrived quickly but box looked like it had been opened previously and retaped up. When I opened it the lights worked fine but the carry bag that was supposed to come with it was missing. I called INT Audio and they said they would send one out but it’s now been 7 days since I called and no sign of the carry bag or even a notification from INT Audio that a new one is on the way. So slightly disappointed.”

Helpful Report

Posted 2 years ago

“I had a very poor experience, they don’t supply a tracking number or even let you know which delivery service they are using to send your goods. I contacted them to be told that it was the delivery company’s responsibility to supply a tracking number but as I hadn’t supplied my phone number that’s why. I contacted the delivery company and they said it was the senders responsibility. I paid via PayPal so my contact details would have been given at time of purchase. They were very unhelpful and I will never use them again.”

Helpful Report

Posted 2 years ago

Hi Sanjoy, I'm truly sorry for the poor experience you have received here. I have raised these points with our customer service team and we have opened a support ticket with Parcelforce to improve our shipping integration with regards to tracking information being passed to the customer. Again please accept my apologies Kind Regards Dave Elliott (Director)

Posted 2 years ago

“They don't let you leave product reviews which are really helpful when choosing and looking at options. Why show all products with '0' Reviews on the product pages?!”

Helpful Report

Posted 2 years ago

“Item was delivered promptly but was unfortunately not what I was expecting. Form its description “wireless” and “USB” I expected an external microphone for use with my laptop. As it turned out the USB function was purely to provide a power source. I have retuned it.”

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Posted 3 years ago

“I called back to say I was having difficulty installing software I bought. Customer advisor was very helpful and courteous. Said he would look at response emails from Native instruments to a similar issue. He never got back to me but I am grateful for the attempt to help, given that it was a manufacturer rather than retailer issue”

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Posted 3 years ago

“Great product but unfortunately the delivery let it down hence 3 stars. As I paid 24hr and recieved it 5 days later.”

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Posted 3 years ago

Hi Neil, Thanks for taking the time to write a review. This feedback helps us improve our service and overall experience to our customers. Looking at your order I can see the order was placed late on Thursday (4.37 pm after our cut off) and dispatched on Friday via a next day delivery with DPD. This was delivered the next working day on Monday as per our delivery instructions. I hope this is satisfactory. Kind Regards Dave

Posted 3 years ago

“I am sure my purchase experience would have been much better had I not chosen to use Amazon Pay. Nothing happened to my order for 3 days until I contacted IntaAudio and Amazon Pay to get things moving. Payment communication issues were to blame apparently. In fairness to IntaAudio, once they were aware of the issue, they were very apologetic and things then moved speedily. Would use them again but avoid involving Amazon Pay.”

Helpful Report

Posted 5 years ago

“The service was fair in that we were able to download the Melodyne upgrade I wanted at a fair price. The technical assistance left something to be desired when we required help. We eventually figured it out that the files had to be unzipped for completion of using the programme. The comment passed to me over the phone was - something like " I can't tell you why its not working- we sell this stuff but I've never used it. Sorry! not the best technical help I've had. so three stars is the result.”

Helpful Report

Posted 6 years ago

Hi there, I am terribly sorry to hear about your frustration with your recent transaction. I will pass your comments on to the software team to see if we can make any changes to our download instructions, so the process is smoother. Once again my sincere apologies for this, and please feel free to contact us should you require further assistance. Kind Regards, Tom Inta-Audio

Posted 6 years ago

“product ok delivery a bit of a mess,between two delivery areas . no post code on package!! and i did give ,quite happy,with inta audio on order.other wise quite happy with inta audio. would use service again..”

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Posted 6 years ago

“Good product (Carbon Monoxide Alarm) - no problems. Delivery was a bit slow though at 8 days . . . .”

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Posted 7 years ago

Hi Keith, Thank you for taking the time to leave us with a review. I want to apologise sincerely for the time it took for your item to arrive! as a good-will gesture, I have processed a 15% part refund back to yourself. If you have any further questions/queries in regards to your order then please feel free to contact one of the customer services team on 02476 369890 or email us at cs@inta-audio.com. Once again I apologise sincerely for any inconvenience this might have caused you! Kindest Regards, Tom

Posted 7 years ago

“I'm really happy with the product, good quality for the price, better than I'd expected but disappointed with the delivery service. I paid £4.99 for the item to be delivered on Tuesday 7th July but it wasn't delivered until Wednesday 8th July. I received an email and a text confirming delivery on the 7th. I'd imagine that this wasn't any fault of Inta Audio but the poor service of Parcelforce.”

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Posted 8 years ago

Hi Warren, Thank you for taking the time to leave us a review, the feedback is important to us and I will pass it on to the rest of the team. I do apologise that you experienced a problem with the delivery service, I have noted this and have passed the comments onto our ParcelForce account manager. Kind Regards, Tom

Posted 8 years ago

“.”

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Posted 8 years ago

“Delivery was quick but I found that the microphone was not as described online. It had a stereo connector rather than the mono one shown. I found that the mike did work OK though with my set-up. I was using it for one channel of a stereo recording via a splitter lead. So overall I am happy with my purchase.”

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Posted 9 years ago

“It's a very good experience, however the return policy would be better if it was 28 days instead of 7 days. But overall very happy.”

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Posted 9 years ago

Hi Ajay, Thank you for your feedback. I have forwarded your points on to our customer services team and we will review our returns policy moving forward. Kind Regards Dave Elliott

Posted 9 years ago

“This was bought for a gift but the box was very battered and it doesn't look nice for a gift. Wouldn't use again.”

Helpful Report

Posted 9 years ago

“The headphones arrived reasonably quickly by Royal mail. The headphones were placed in a plastic transport bag with no protective wrapping around the manufacturer's original box. This can lead to a damaged box in transit, which, if the headphones had a fault and had to be returned would cause problems in returning in an "as supplied" state for replacement. The minimum I would expect,, and what is the norm from other suppliers, is for the manufacturer's original box to be wrapped in a couple layers of bubble-wrap to offer some protection in transit.”

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Posted 9 years ago

Inta Audio is rated 4.9 based on 2,455 reviews