Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.54

4.5 Rating 1,789 Reviews

88 %

of reviewers recommend Insulation4less

4.5

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 12th October 2025

Stephan Pasiewicz

Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Anonymous

Anonymous // 01/01/2019

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“Had issues with delivery. I was given a delivery date and advised, via e.mail, that I was not in on that day. I had no response so rang in and was told I would be advised of the delivery when known. I then received an e.mail saying that when the delivery date was known I would be contacted. The delivery was made the next day without any notification from anyone and it was fortunate that I was at home.”

Helpful Report

Posted 4 years ago

“Good delivery and excellent driver. Good product at a very good price.”

Helpful Report

Posted 4 years ago

Thank you for your positive review of our product and service, Marc. We're glad to hear that you're happy with both the delivery and the product itself. We strive to offer excellent value for money, and we're glad that we were able to do so in this case.

Posted 3 years ago

“My experience purchasing from the unfortunately named Insulation4less was an excruciatingly painful one. I ordered nearly £250 worth of items in total, including PIR insulation board, SFTV, and foil tape, and paid £63.50+VAT for delivery (their website quotes £50+VAT for orders over £175, incidentally). I was very much looking forward to the items' arrival as the progress of my van build was reliant on their prompt delivery. However, little did I know that my anticipation and excitement would soon turn to bitter disappointment and seething rage... When purchasing items online, where possible I like to order multiple items from companies at the same time, so as to save on delivery fees and minimise the environmental impact of delivery. Clearly the words 'carbon' and 'footprint' must be absent from the Insulation4less Dictionary, as I was told my order would arrive in two stages. 'Give them the benefit of the doubt', I thought. How wrong I was. I was notified that the first of my two deliveries - the PIR board - was due to be delivered at X time on X date. I ensured that someone would be present at the delivery address to receive the items, kindly asking if they could work from home that particular day. I myself was attending an interview at the time and, upon checking my phone afterwards, I was aghast at what I read: to my horror, two messages informing me that a) the delivery had not been successful and b) I would be charged £50+VAT for a failed delivery. Not one to be taken for a fool, naturally I challenged this preposterous proposition. Without going into too much detail - one detail I will admit to was that the phone number given at the time of order was an old one - I was effectively told by the not-so-helpful Gavin that my contactability (or lack thereof) at the time of delivery was sufficient justification for the driver to give up, have a cig and drive home. (Reminder: £63.50+VAT for delivery). I argued that the driver should have done more to locate the address (not least entering the correct address into their satnav) and presented the fact that even had I given an up-to-date contact number, I would have been unreachable due to being engaged at the time. Alas, despite my protestations at being blackmailed for the £50+VAT charge, my request to have the charge waived and the items redelivered free of charge fell on deaf, uninterested ears. Incidentally, by some miracle, the not-so-environmentally-friendly second half of my order arrived shortly afterwards. Was the second delivery driver a navigational genius? Was this an act of God? I can't say for sure. All I know is £63.50+VAT doesn't get you very far in the world of Insulation4less. Re the failed delivery charge, I asked that Gavin escalate my complaint to his boss, the even-less-helpful Stephen. Bombarded with the obligatory references to clauses and T&Cs symptomatic of a disinterested jobsworth, it became apparent that the smallprint in the company's automated emails would David my Goliath of a case. Like the biblical giant, my argument fell, and I was prepared to concede victory. But what's this? Horror! Stephen proceeded to cancel my order without my instruction, rubbing salt in my already stinging wounds. Mortified at the prospect of enduring this whole saga for nothing, I had to act swiftly to un-cancel the cancellation, lest my efforts be in vain. For once I had some joy and, using initiative that Odysseus himself would have been proud of, I decided to collect the board from the delivery depot myself. What's that saying about wanting a job doing yourself? Having made the 90-mile, 2.5-hour round trip to Liverpool and back, I finally had my PIR board - win! My victory notwithstanding, the fact remains that Insulation4less' quality of service is some of the worst I have come across and typifies the lack of customer care that so many companies are guilty of. Unfortunately, I know having read all of Insulation4less' responses to negative reviews that they aren't taken kindly to, and that my own review will most likely be met with similar derision and hostility. Any such response - which I anticipate will include terms, conditions, clause references, etc - will only further my argument that Insulation4less do not understand the fundamental principle of 'The Customer is Always Right', and that common sense should, in some cases, prevail. Of course, if Insulation4less were to offer me a voucher worth, say, £50+VAT+fuel costs as a token of apology for this inconvenience, I would consider deleting this review. Until they do so, I will rest easy in the knowledge that the reputational damage and loss of revenue caused by this review will heavily outweigh the £50+VAT they saved to spite me and 'win' this war. Somehow, I don't think I'll be revoking it anytime soon...”

Helpful Report

Posted 4 years ago

“Great customer service, we were kept fully informed on delivery dates and times. Even in the present climate of most building suppliers blaming covid/brexit and Suez canal causing delays to goods, there were no delays at all from this company.”

Helpful Report

Posted 4 years ago

Glad you liked our service. We are happy that you had a positive experience with our company and that your insulation arrived on time despite the current global climate. Looking forward to serve you again in the future.

Posted 3 years ago

“Good price, prompt service, dealt with a transportation issue with alacrity. If I need more, these are the guys I am calling first.”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Jeff! We're happy to have been of service and we hope you'll keep us in mind for future insulation needs.

Posted 3 years ago

“Very good service and prompt delivery. Goods arrived in good condition and exactly as described.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star review of our service. We're glad to hear that you were happy with the insulation you received and that it arrived in good condition and as described.

Posted 3 years ago

“From start of ordering to deliverys one of the best firms I have dealt with. We have been in the building trade since 1902. Excellent.”

Helpful Report

Posted 4 years ago

Thank you for your kind words. We're glad to have been able to meet your high standards and we'll continue striving to do so in the future. Thank you for your business!

Posted 3 years ago

“Good value, quick delivery”

Helpful Report

Posted 4 years ago

Thanks alot Michael! We're glad to hear that you're happy with both the value and delivery of our insulation products. Your feedback is much appreciated and will help us continue to improve our service.

Posted 3 years ago

“Great service and really helpful with delivery as we are down a very narrow lane and Gavin Farrelly arranged for a small van to save having to unload at the end of the lane. Thoroughly recommend this company and even with delivery cost still way cheaper the Travis.”

Helpful Report

Posted 4 years ago

"Hi Laurence, Thank you for 5-star rating of Insulation4less.co.uk! We're really glad to hear that you're happy with both our service and delivery, and we appreciate the recommendation. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We hope to see you again soon!"

Posted 3 years ago

“Great product great delivery driver so helpful great customer service did what they said 10/10”

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Posted 4 years ago

We are glad we met with your expectations. Really appreciate those words from you. It's great to know that he was able to help make your experience even better. Thank you!

Posted 3 years ago

“Insulation was a far better price than I could find anywhere else and was delivered really quickly. Sheets were all in perfect condition and neatly stacked outside my house by the delivery driver.”

Helpful Report

Posted 4 years ago

Hi Alexander, thank you for your great review of our insulation! We're glad to hear that you found our prices competitive and that the delivery process went smoothly. We hope you're enjoying the new insulation in your home! Thank you for choosing Insulation4less.co.uk.

Posted 3 years ago

“best price anywhere delivered on time, product speaks for itself, I am alergic to glass fibre, so wore a white suit and gloves, no itching at all. Brilliant”

Helpful Report

Posted 4 years ago

Excellent! Thank you for your great review. We appreciate your feedback regarding the allergy-safe installation process and are glad to hear that you had no problems whatsoever! Thank you for choosing Insulation4less and we hope to see you again soon!

Posted 3 years ago

“Quick delivery. Item as expected. Helpful and friendly delivery driver.”

Helpful Report

Posted 4 years ago

Thank you, Thomas, for your kind words about our service. We're glad to hear that you were happy with your insulation purchase and that our driver was helpful. We hope you'll be a satisfied customer for many years to come!

Posted 3 years ago

“Great pricing and responsive help desk.”

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Posted 4 years ago

"Thank you for taking time to write a review, Paul. If there's anything we can do to make your experience even better, please don't hesitate to let us know. Thanks again for choosing us, and have a great day!"

Posted 3 years ago

“There was one 8x4 board damaged but apart from that all was OK.”

Helpful Report

Posted 4 years ago

Thank you for choosing Insulation4less, Brian. We're glad to hear that you were generally pleased with your order. Thanks again for your business!

Posted 3 years ago

“Good price, very quick delivery. Just the job!”

Helpful Report

Posted 4 years ago

Wow, Glad to hear that. It's great to know that our products have met your expectations and that you were pleased with the service you received from us. Thank you for your business and we hope to see you again soon!

Posted 3 years ago

“Good stuff…but be careful installing it…it is not a nice job!”

Helpful Report

Posted 4 years ago

Thank you. Richard! And thank you for your cautionary advice as well! We're glad you found our insulation to be good stuff, and we hope you'll recommend us to others who are looking for quality insulation products.

Posted 3 years ago

“very helpful service”

Helpful Report

Posted 4 years ago

Thank you, Simon! We're glad to have been of assistance and we hope you'll keep us in mind for future insulation needs.

Posted 3 years ago

“The bags of loose insulation was required for a customer machine repair. Rather than ship to our address and reduce transport costs, you kindly arranged for the order to be shipped direct to our customers address ready for when our engineer arrived on site.”

Helpful Report

Posted 4 years ago

Insulation4less is rated 4.5 based on 1,789 reviews