Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.53

4.5 Rating 1,813 Reviews

88 %

of reviewers recommend Insulation4less

4.5

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 12th October 2025

Stephan Pasiewicz

Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Anonymous

Anonymous // 01/01/2019

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“Perfect material for what i needed, at a great cost. Even delivery costs were better than elsewhere.”

Helpful Report

Posted 5 years ago

Thanks for choosing Insulation4less, Richard! I'm glad to hear you found the right product at a great price. We're committed to providing our customers with a low-cost and high quality experience from beginning to end.

Posted 4 years ago

“Ordered 15 x 50mm insulation boards. Pathetic service. Delivery driver claimed he could not get to my address so just left without delivery. INSULATION4LESS then informed me I would be subject to a re delivery or a cancellation fee. No,no. Spoke to a really inexperienced INSULATION4LESS customer representative, who, when challenged about the non-delivery, decided to hang up on me. Joke. Because I had paid with Paypal i opened up a claim immediately and explained the situation. Insulation4Less then refunded me in full. Funny that. Moral of the story here - DON'T USE INSULATION4LESS Really weak business.”

Helpful Report

Posted 5 years ago

Hi Russell, As you are aware, we did try to deliver your material for you on the day it was scheduled. You were notified of this delivery date on multiple occasions via email, text and by phone. As you did not answer your phone on the day of delivery, our driver then moved on to another delivery as we cannot hold up other customers deliveries. All our drivers will call ahead to ensure there is someone around to receive their order. They cannot wait around all day for someone to arrive. Your aggressive behaviour over the phone to our team was nothing short of disgraceful. Shouting down the phone and abusing sales staff is no way to conduct yourself. You were informed of everything prior to delivery, and it was you that did not ensure you were around to receive your delivery. As a result, your order had to be redelivered and this incurs a cost. Your unwillingness to accept any responsibility for your actions between not being available at the time of delivery and then your aggressive and abusive behaviour over the phone really says it all. I think this behaviour must bring on alot of trouble and agro in your life. You opened a case in Paypal after your refund was signed off. We then informed you, that for us to complete the refund you needed to close the case because we cannot perform the refund when a case is open. This all happened in and around the same time. We happily refunded you in full the same way we would with any other customer, however in this case we were more than happy to refund you. As of from when you were refunded your account was deleted from our website and closed and you will no longer be able to buy from us again. We have never done this before from our over 2 million customers. So consider yourself 1 in 2 million. I think that says it all. For our customers reading this review just read all our other reviews and then make your decision who is right and who is wrong. We do not tolerate anyone abusing our sales team like this customer did. Especially when they are at fault. Regards Insulation4less

Posted 5 years ago

“Does the job have no issues delivery was rather quick straight to my front door”

Helpful Report

Posted 5 years ago

Thank you for the review James! We're glad to hear that your experience with Insulation4less was a good one.

Posted 4 years ago

“Good product reasonable price well delivered”

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Posted 5 years ago

Thank you so much for your feedback John! We're glad to hear that we were able to provide a good product at a reasonable price and deliver it well. We strive to be the best insulation company in the industry, and this is just one more way we can measure our success. If there's anything else we can do for you, please don't hesitate to let us know.

Posted 4 years ago

“Good price, delivered in good condition. Will buy again.”

Helpful Report

Posted 5 years ago

Ryan, thanks for taking the time to leave a review! We're happy to hear that our pricing and delivery met your needs. If you ever have any questions about our products or need some help, please don't hesitate to reach out.

Posted 4 years ago

“Easy to use website, reasonable prices in todays Market conditions, I was informed of my delivery date quickly but unfortunately it was couple of days over which again is to be expected with the current conditions. I did however have to chase Insulation4less for an update and was not informed the delay, it did arrive a few days later with no communication as to when, the only reason I did know was the client phoned me, so I think communication could be improved. I did order more insulation from them after which arrived on time and with no hassle.”

Helpful Report

Posted 5 years ago

“Good product. Easy to cut to fit”

Helpful Report

Posted 5 years ago

Thanks for the review, Paul. We're glad you like our product and found it easy to cut to fit!

Posted 4 years ago

“Excellent quality product - delivered on time.”

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Posted 5 years ago

Keith, thank you for taking the time to leave a review. We are happy that your experience with Insulation4less was excellent and we look forward to working with you again in the future!

Posted 4 years ago

“Good prices compared to all the others, and once I had ordered, I was quickly contacted to arrange delivery. Due to access, delivery had to be by courier in the end, at extra cost, but I was happy with communication and the speed of it.”

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Posted 5 years ago

“Ordered Celotex on 7th and was delivered on 11th. Great service and great price.”

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Posted 5 years ago

Thank you for the review Clive, I'm glad to hear your Celotex order arrived on time and that our service was a 5 star experience. Thank you again for allowing us to be a part of your project!

Posted 4 years ago

“Very good value for money, and delivered in just a few days. My only criticism is that the delivery driver wouldn’t help me carry the boards into the house. When I asked him to help me he said it wasn’t his job. He left the boards on the drive and I had to get my daughter to help me carry them into the house one by one, as I’m a 66 year old woman and not used to manual work.”

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Posted 5 years ago

“Just what I required with quick delivery”

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Posted 5 years ago

Thank you for your review Adam. I'm glad to hear that our service was just what you needed and that the delivery time was quick!

Posted 4 years ago

“Excellent service, The goods arrived on time and in perfect condition. Would recommend Insulation4less. Many thanks.”

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Posted 5 years ago

Hi Andrew, thank you for your review! I'm glad to hear that the service was excellent and that the goods arrived on time. Thank you for recommending us - we hope to have more opportunities in the future.

Posted 4 years ago

“Celotex 50mm boards arrived quickly in perfect condition. Exactly what I wanted.”

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Posted 5 years ago

Thank you for your review David. I'm glad that the Celotex 50mm boards arrived quickly and in perfect condition!

Posted 4 years ago

“I can't fault insulation4less. Ordering was easy and delivery driver dropped order right on doorstep with forklift. Would order from them again.”

Helpful Report

Posted 5 years ago

Thank you for your review, Dave. We're glad to hear the delivery went smoothly and that it was easy to order from insulation4less!

Posted 4 years ago

“Product good but disappointed about additional delivery charges imposed because small delivery vehicle required. This was not mentioned when placing order.”

Helpful Report

Posted 5 years ago

"Thank you for your feedback, Simon. We're sorry to hear that our small delivery vehicle was not clear when placing your order and we apologize for any inconvenience this may have caused. In the future, if there are any additional charges associated with delivery of a particular product or service you would like to purchase from Insulation4less, please contact us so we can help answer any questions before completing an order."

Posted 4 years ago

“Odered Celotex, they delivered Iko, which looked as f it had been thrown around a bit - would I return.... No”

Helpful Report

Posted 5 years ago

Hi Mike, Thank you for your review. Unfortunately, due to shortages in the market we have got some depots that will bring in other brands of PIR to keep up with demand. Unfortunately, as of lately Celotex has been unable to keep up with demand and when a customer orders Celotex sometimes we may need to swap that out for a different brand. Any other brands that are swapped out for Celotex are of equal quality and will provide the same Thermal results and if not better, depending on the brand. We will never supply a replacement product that is sub par in performance. Regards Insulation4less

Posted 5 years ago

“I ordered some foil underlay. The product is a good quality and the service was excellent.”

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Posted 5 years ago

Thank you for your review, Susan. I'm glad to hear that our product and service were what you were looking for!

Posted 4 years ago

“We were worried that we wouldn’t be able to get a delivery to the highlands - but we were very impressed with the service we received. There was a couple of weeks delay - but we informed immediately and advised of the reason. There is a shortage of lots of supplies - so we weren’t too worried about a delay. When the items arrived, they were perfect and exactly as they should be! Fantastic service and very reasonable prices. Thank you”

Helpful Report

Posted 5 years ago

"Hi Susan, Thank you for your review. We're happy to hear that the items arrived in good condition and that our customer service team was able to keep you updated with what was going on. All of this is important to us as we want every customer's experience to be a positive one. I'm glad we were able to help!"

Posted 4 years ago

“Very good value and quick delivery, I would use them again.”

Helpful Report

Posted 5 years ago

Robert, thank you for the feedback and rating. We're glad to hear that we were able to provide a good value and quick delivery for your project. Thank you again for choosing Insulation4less!

Posted 4 years ago

Insulation4less is rated 4.5 based on 1,813 reviews