INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 668 Reviews

95 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude customer service and unhelpful”

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Posted 3 years ago

Dear Olivia, I am really sorry that you have not been happy with the service. I have reviewed your order history and all of the correspondence and I can see that all correspondence was over email and that no phone calls have been received or recorded from us. I have reviewed the email correspondance sent to you by the different members of our support team (transcript below) and cannot see anything either rude or unhelpful. Whilst I understand that you didn't like the colour you ordered and are unhappy about the fact you couldn't exchange the items 6 months after recieving them, we believe that our 28 day full refund offer is a fair and market standard policy. 15 March 2022 “Hi Olivia, You do have 28 days from receipt to return the items for full refund/exchange but unfortunately we are into 6 months since receipt and this is not a standard stock item. Kindest Regards, Carol” 15 March 2022 “Dear Olivia, Thank you for your email regarding the possible exchange of your lights. Unfortunately as these items are not a standard stock item and we are well over the 28 day return period I’m afraid that we would not be able to take these items back for refund or exchange. I’m sorry that we cannot help on this occasion, If you have any further questions please do not hesitate to contact us. Kindest Regards, Carol” 21 February 2022 “Hi Olivia I don’t have a photo im afraid, and we don’t have them in stock so I cant check the box to be able to tell you. I do believe they are normal shape but if you have the lights there just open one and it should give you instructions. If you cant tell from whats inside the box feel free to send us a photo. The tech spec I am looking at doesn’t mention a special shape bulb, just an E27. So your standard one should be fine. Kind regards, Lois” 21 February 2022 “Hi Olivia The bulbs are not included as far as im aware. They do take E27 - LED 15W, E27 is a common bulb that you can get in most supermarkets/hardware stores. We only really sell the Tala/buster and punch decorative bulbs im afraid. Some of these are E27 but as you wont see the bulb its more worth your while to source them from homebase etc. Kind regards, Lois” If you would like to discuss the matter further please email me at info@inspyerlighting.co.uk and I will arrange a convenient time to call you. Kind regards, Adrian

Posted 3 years ago

“Helpful and efficient”

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Posted 3 years ago

“The light is great except it came without the dimmer mechanism so we now have a constantly flickering light.”

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Posted 3 years ago

Dear Lindsey, thanks for your review and we're glad you like the light. Please can you contact our support team on 01992 252900 to discuss the dimming issue as it has not been reported to them. The light you purchased was a 1-10 volt dimmable light - our website states that this requires specialist wiring for it to dim. We also advise on the website that customers with standard UK mains dimming purchase either the remote control or the Casambi version for it to dim properly - it may still be possible to purchase these and have your electrician install an appropriate driver to correct the issue. As mentioned previously, please contact customer support who will be able to assist. Thanks

Posted 3 years ago

“Great selection of high-end brands with competitive prices. Delivery quick. Very pleased with light purchased.”

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Posted 3 years ago

“Great service... a bit of a delay on fittings but kept me up todate would defo use them again”

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Posted 3 years ago

“Great products and great prices.”

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Posted 3 years ago

“Excellent service. We have used Inspyer on several occasions. Prompt delivery and everything is always well packaged. Great be products at a very good price. Would recommend”

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Posted 3 years ago

Thanks Keith!

Posted 3 years ago

“Everything happened as it should”

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Posted 3 years ago

Thanks Thomas!

Posted 3 years ago

“Absolutely amazing company to deal with. Great prices. Thanks also to Carol & Lois merry Christmas 🎅 xx”

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Posted 3 years ago

“incredible service! very smooth from ordering to delivery. we will use Inspyer again.”

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Posted 3 years ago

“Found some Foscarini pendants here at a really good price, and when one arrived with minor damage they went out of their way to get this rectified. Good company, excellent service.”

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Posted 3 years ago

“Great choice of lighting, good prices and delivery is also good. Items are always well packaged.”

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Posted 3 years ago

“I was very pleased with the quality of service regarding my recent purchase. Pleasant helpful staff. Well done!”

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Posted 3 years ago

“Very good communication not just for selling but also post sale by giving delivery updates. Prices are competitive.”

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Posted 3 years ago

“Great selection, decent discounts”

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Posted 3 years ago

“Some great products for great prices.”

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Posted 4 years ago

Really glad you like our store and we hope you enjoy your purchase!

Posted 4 years ago

“Exactly as described, fast service and good communications. Very happy with my experience and purchase.”

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Posted 4 years ago

Really glad you like our store and we hope you enjoy your purchase!

Posted 4 years ago

“I am still waiting for the base to arrive, 4 months later.”

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Posted 4 years ago

Dear Christopher, We are so sorry that you have experienced such a long delay waiting for part of your order to arrive. We have investigated your order and can see that the lamp and base arrived with us towards the end of May and we asked if you wanted to ship this for you (so that you'd have a fully functioning desk lamp) ahead of the wall bracket that wasn't due back in stock until the end of July (we also offered a full refund), and you asked us to ship the lamp and base and you would wait for the wall bracket. Sadly the shipment of wall brackets from Anglepoise was further delayed and only arrived in with us last week. As soon as this had been checked and processed we shipped it out to you and you should now be in possession of all parts of the lamp. We can only apologise for the extensive delays to completing your order, unfortunately Anglepoise have suffered horrendous delays due to global supply chain issues compounded by Brexit and Covid. We recognise, however, that our communication could have been better regarding the most recent delay and would be happy to offer you a £20 gift voucher to spend in our store as a gesture of goodwill. Please email info@inspyerlighting.co.uk if you wish to access the voucher. Our apologies once again and we hope that this does not affect your enjoyment of the lamp. Best, The Inspyer Team

Posted 4 years ago

“Very good service, perfect comunication and very well quality lamps.”

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Posted 4 years ago

Really glad your happy with our service and we hope you enjoy your purchase!

Posted 4 years ago

“Anglepoise light was priced at a competitive rate. There were several long delays in delivery of the item, possibly down to Brexit and/or COVID, otherwise 5 stars.”

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Posted 4 years ago

Dear Christopher, We are really sorry you had such a long delay in receiving your light, Anglepoise had terrible problems with their global supply chain over the last 18 months (as have most lighting manufacturers) all exasperated by Brexit and Covid. We're glad you have now received it though, and we do hope that the delay hasn't affected your enjoyment of the lamp (we love the Anglepoise Paul Smith lamps btw)! Best, The Inspyer Team

Posted 4 years ago

INSPYER LIGHTING is rated 4.8 based on 668 reviews