Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Infinity Motorcycles Reviews

4.8 Rating 8,740 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website wasn’t allowing payment to work, I tried several times. Had to call, lady was very helpful and processed my order with no issue.”

Posted 1 year ago

Hi, Apologies for the technical error. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Three stars because whilst they did not send the correct order first time round, it was corrected quickly and the missing item received a couple of days later”

Posted 1 year ago

Hi David, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Although the experience of using “ Infinity Motorcycles “ website was 100% satisfactory too navigate and order my items, the biggest let down was the postal delivery by DPD. The first part of my order was delivered into my porch without any problems. BUT!!! The rest of my order wasn’t what l was expecting. According to the DPD delivery driver he attempted to deliver but got no response from either myself of my wife, which resulted in having to collect my items from a superstore 4 miles away. Now getting back to the supposedly delivery by DPD, if the delivery driver hadn’t got a response, why didn’t he leave a card ? Which normally happens. After reviewing our DoorBell camera, l found there wasn’t any deliveries by anybody, then after checking our mobile phones we had NO NOTIFICATIONS from our video DoorBell, PLUS myself and my wife were both at home at the time of the supposedly delivery. I must reiterate that my whole experience of using “ Infinity Motorcycles “ should in no way put anybody of using there website or in fact using there store.”

Posted 1 year ago

Hi Bernard, We are pleased that you were satisfied with your experience with Infinity Motorcycles. I apologise for your experience with our carrier. We chose our carrier based on the high percentage of successful deliveries. We will discuss this with DPD to see how we can improve our services. Thanks, Danielle

Posted 1 year ago

“delivery said 3 days it took 6 other than that everything was good”

Posted 1 year ago

“Next day delivery helmet took 3 days to deliver”

Posted 1 year ago

Hi Logan, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this onto our logistics team to improve our services. Thanks, Danielle

Posted 1 year ago

“Paid £300 for a pair of boots. Box was almost destroyed and no boot bag inside”

Posted 1 year ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team, and we will make improvements to our services. Thanks, Danielle

Posted 1 year ago

“Next day delivery took 2 days.”

Posted 1 year ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team, and we will improve our services. Thanks, Danielle

Posted 1 year ago

“Nice guys but everything is just a bit clunky. If their desire is to become a sportsbikeshop, they have a way to go”

Posted 1 year ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 1 year ago

“Helmet sent back for a larger size. I’ve had no communication from infinity and have had to call to check they received the returned helmet. 2 weeks later with not a single email or call from them I had to call again to check what was happening. Very poor communication from infinity.”

Posted 1 year ago

Hi Jason, Apologies for your recent experience with Infinity Motorcycles. I have spoken with my colleagues and they have informed me that you should have received an email asking if you wanted these on backorder. I apologise if you did not receive this. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 1 year ago

“Item was late and damaged. Will repair it instead of returning it.”

Posted 1 year ago

Hi Roberto, Apologies for your recent experience with Infinity Motorcycles. Could you please email info@infinitymotorcycles.com so we are able to discuss this further? Thanks, Danielle

Posted 1 year ago

“The online offering leaves a little to be desired. I purchased a pair of Goretex trousers which turned out to be out of stock despite the website saying otherwise. I was offered a fairly significant discount on an upgraded pair which helped a great deal. I then went on to order the matching jacket. The trousers arrived in good time but with a delivery note for the jacket. The jacket has yet to appear despite being ordered almost a week ago. Apparently Rukka offers an additional years guarantee if the buyer registers with them, but it isn't clear how that's done via Infinity.”

Posted 1 year ago

Hi, Apologies for your recent experience with Infinity Motorcycles. We have had a look into this and your jacket is out for delivery today. If you would like any more information on this please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Happy with the AGV helmet delivered this week, price and quality, but somewhat surprised that the shell was made in 2017. Bit shocked with their stock turnover that Infinity are selling 5 year old helmets as new…worth checking your Black Friday purchases everyone!”

Posted 1 year ago

“Fairly slow processing my order. You Used Parcelforce to deliver. who returned my order to their depot, even though I left clear instructions for parcel to be left with neighbour. Not yet received my order.”

Posted 1 year ago

“Fairly slow processing my order. You Used Parcelforce to deliver. who returned my order to their depot, even though I left clear instructions for parcel to be left with neighbour. Not yet received my order.”

Posted 1 year ago

I am terribly sorry for the recent experience with Infinity Motorcycles. Due to a high volume of orders over Black Friday, as well as the Royal Mail strike action, we're experiencing longer dispatch times than usual. We sincerely apologise for this inconvenience, and we will continue to do everything we can to deliver your order ASAP. I can see that both parcels are currently out for delivery. Thanks, Danielle

Posted 1 year ago

“I felt sales was quick however once sold no further feedback and emailed unanswered”

Posted 1 year ago

Hi Alessandro, Apologies for the error in communication. If you could please email info@infinitymotorcycles.com or call 0800 130 3377 so we are able to answer your query. We hope that your recent experience with infinity motorcycles does not affect you shopping with us. Thanks, Danielle

Posted 1 year ago

“I Received the order not the next day, as advertised, but the day after that, The jeans I received had 1 knee protector missing and both hip protectors missing, So had to return but, has it happened they where ttoo big anyway, Asking for the smaller size on return Received the smaller size and all was good in the end,”

Posted 1 year ago

Hi Lee, I can see that you ordered some jeans with us on 24/10/2022, they were picked up by our carrier on 24/10/2022. There was a delay within Parcelforce and your product was delivered on 26/10/2022. I would like to apologise for the delay in your order getting to you. I am gad that the exchanged size was sent without error. We hope to see you soon Thanks Danielle

Posted 1 year ago

“Prompt delivery good packaging , but I pitched the same item 3 years ago but not of same quality”

Posted 1 year ago

“The delivery is done by PARCELFORCE which never leave the items at my flat door and even though I pay for delivery I have to drive 12 miles to their Depot and collect my purchase and because of it I won’t be buying online in the future”

Posted 1 year ago

“Good communication, poor website stocking accuracy. Found an item not available elsewhere, in stock (apparently) but not. Polite phone conversation (they rang I didn’t chase) to inform and swift refund. Frustrating but good customer service”

Posted 1 year ago

“Great stores but never have anything in stock. So disappointing. Pity there wasn't a Sporstbike store in Scotland.........”

Posted 1 year ago

«
1
2
3
4
5
»

Infinity Motorcycles is rated 4.8 based on 8,740 reviews