In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.63

4.6 Rating 4,832 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,832 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly be aware that when you arrive you are told that you have to pay £5 towards the airport drop off fee. This is not made clear on booking and a bit late to be informing you when you drop off your car. The drop off was ok, the van was waiting and we quickly got to the airport. Return was a different matter. We were a party of 4 older ladies. I phoned as soon as we collected our luggage. A young girl answered and told us to go and wait at the express drop off car park. It was a large car park and there were no signs for taxi/car park pick up points. There were lots of people waiting in various areas so we picked a place where our group could be seen. We waited and watched as the other people were being collected. We finally saw the van pull in at the opposite end of the car park to where we were waiting and started to load passengers. My friend ran over and was told the other van was on it's way. Again we waited and waited, so I called again. The girl asked if we had gone to the express drop off and I told her we had and the van had been and picked up passengers. I was told that the van picks up whoever calls first but the driver was on his way back to get us. So they only had the one driver. When he finally arrived there were 3 others that he collected too and we were the only ones left in the car park. Our group had been waiting close to 45 minutes. When I went to collect my car key I suggested to the young girl, who looked about 17yrs old, that maybe it would be better if they were a little more specific about where to wait as the car park was large. Instead of a "yes, we'll take that on board", whether they would or not, I was told that the van is clearly marked with their name (a small A4 sized sticker on the bonnet) and the driver gets out and calls the name, which he didn't. I said it was just a suggestion as we didn't know where he was going to stop, the attitude started and she replied that we should have known from when we were dropped off. The fact that we were dropped off at 5 in the morning in the dark escaped her. Customer service training seems to be warranted. I will say the driver was pleasant enough. I would not use these again, due to additional payment, long waiting time and rude staff. I'm just glad it was not raining as there was no shelter.”

Helpful Report

Posted 1 year ago

“We waited 30min at the airport and 15min on the site. Travelling with cases between passengers. We were asked to have 5year old on lap. Not very polite staff”

Helpful Report

Posted 1 year ago

“Did not use them I'd booked before I saw all the reviews so tried ringing up to cancel/refund my booking a few times got told all I would get is a credit note so did not bother anymore”

Helpful Report

Posted 1 year ago

“Charged an extra £5 on arrival and only 1 mini bus in operation for airport pickup so kept waiting for over 30 minutes.”

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Posted 1 year ago

“The staff were friendly and professional. I didn’t like the fact that we had to pay additional £5 which wasn’t mentioned during booking. Also our car had scratches on front and rear bumper. We are considering to use taxi next time. I have not been in touch with the company because I don’t have any photos before we parked the car.”

Helpful Report

Posted 1 year ago

“On arrival we were met with a member of staff driving a customer’s car fast and erratically, and we had to swerve to avoid him! The attitude of the staff was disgraceful - rude and dismissive of poor driving! I have an electric car and I specifically asked for it not to be moved so the mileage range would be preserved. It moved 4 times while we were away, and my electric range had reduced by over 100 miles due to them leaving the car open! Would not use these people again.”

Helpful Report

Posted 1 year ago

“Not really nice people no organisation over there mess Next time better pay more and have real parking waiting around 30 mins to pick up then for my car another 10 ehh disappointed never again.”

Helpful Report

Posted 1 year ago

“Used these for many year and had no problems, this year we’re not sure if greed took over as not as good as normal. Waited to be collected at Liverpool airport and there were 29 other people waiting for an 8 seater mini bus. Hence a long delay!”

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Posted 1 year ago

“I parked my car for. 6 days and when I returned my car was parked on the street and I had a bottle of lucazade in the car when I got back and when I got my car back it was gone”

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Posted 1 year ago

“£5 taxi charge in cash. Says this nowhere and had to wait 40 minutes for a 1 mile taxi. Won't be using again”

Helpful Report

Posted 1 year ago

“Asking for cash when you arrive to access the drop off car park. First your told of this from a hand written sign. Fair enough the car park does charge but its once per vehicle so they are clearly taking cash of multiple people but paying once themselves. No mention at booking on website. AVOID”

Helpful Report

Posted 1 year ago

“Before I booked parking there was no information that I have to pay extra £5 each Watford drop off and pick up to the airport.”

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Posted 1 year ago

“I recently used the airport car park service and, unfortunately, my experience was far from satisfactory. After a long flight, we were left waiting in the middle of the night for our pick-up to the car park. Despite calling the service, our initial request went unanswered, and it took a second call before we were finally picked up, resulting in a frustrating 40-minute wait. To make matters worse, we were not notified about a change in the pick-up location. This lack of communication led us to walk unnecessarily around the airport, adding to our exhaustion and frustration. Overall, the poor communication and long wait times made for a very disappointing experience. Improvements in communication and efficiency are sorely needed for a smoother, more reliable service. I hope the management takes these issues seriously to enhance the experience for future customers. We believe it could be improved as previously we had much better experience!”

Helpful Report

Posted 1 year ago

“I Used to park my car with these guys all the time when flying to France about 10 years ago with no problems, so I thought I'll use them again this time as I was flying from Liverpool,. So i got to office which had moved yard was no where near as big as what it used to be and cars parked in all little nooks n crannies, gave key in went to transit van for lift to airport the driver just stood there and didn't help with loading bags 7 people, then he took us to airport but instead of dropping us at the yellow submarine he took us to car Park 2 which meant 5-7 min walk good job it wasn't raining. On my return we rang them up it took 30 mins to get a lift back again the driver didn't help loading bags,they had also changed the pickj up point to the yellow submarine pick up point and then told us we had to pay £5 to exit the car park as they couldn't use the one they normally use as work was being carried out. I refused to pay as I had been quoted a price and payed upfront. Upon our return the driver went straight into the office saying we had refused to pay fortunately for us the guy on duty was quite calm and dismissed it and gave us our keys, then another worker came in shouting I'm sick of dealing with these people to us ! . So sorry I wouldn't use these guys again if it was free”

Helpful Report

Posted 1 year ago

“Paid for parking included with that was transfer's to and from airport , but when we got on the bus the driver charged us £5 each way for the drop off charge, he said it was due to this charge being imposed recently. Unacceptable won't be using again”

Helpful Report

Posted 1 year ago

“Cheap compared to airport carparks. Thats the only advantage of this carpark. Droping off your car its the easiest part. From here you are on the mercy of grumpy driver who is trying to squeeze as much people in one van as possible. When they short staffed you will have to wait for your turn to get to airport. Same goes for picking up from the airport plus waiting few minutes for other car park users to arrive. Drop off at the airport located at the end of long stay car park, its quite a walk if you have kids and luggage. You will save some £££ for sure. But is it worth it? Its up to you.”

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Posted 1 year ago

“Dropped off a long way from the airport and walked in pouring rain”

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Posted 1 year ago

“Bit disorganised,late for pick up from airport,my car had some small damage too but didn't notice untill back home,wouldn't recommend 💩”

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Posted 1 year ago

“Previously used in2 car parks and was dropped off outside the airport in the car park facing, we did have to pay £2 for this but that was fine. This time dropped off in a further car park and with 2 kids, a buggy and suitcases this was not ideal. On the way home there was a few people waiting to be picked up, all of whom had called when advised when suitcases were collected however the driver who arrived to pick us up didn’t know we were waiting and said he would just take the drivers back so that they could drive their cars to pick up their families. Will not use this service again.”

Helpful Report

Posted 1 year ago

“So sorry to be having to write this review as I HAVE USED YOU EVERY YEAR FOR THE LAST 15 YEARS. But sadly, when I used you on 7th June 2024, I was taken to a drop zone car park some considerable distance from the airport, and had to make my own way on foot with luggage to the airport. I was just recovering from a very nasty fall from 3 weeks earlier which made walking very dificult indeed. Also my Wife who is 78 years old and very frail also struggled. It was cold and it was windy which made matters worse, had it been raining we would have been soakED as we were not prepared for this. Previously you have dropped us near the departure entrance and we paid extra on the day for this service. Your driver insisted that this was no longer an option and hadn't been for 3 years. I know this to be totally untrue as we used you last August. He insisted I was incorrect and challenged me on the issue. Very dissapointing.”

Helpful Report

Posted 1 year ago

In2CarParks is rated 4.6 based on 4,832 reviews