In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 2,838 Reviews

92 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 2,838 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was far from pleasurable as the transfer totally lets the experience down .The drop off point is so far from the terminal also the pick up was rather delayed ..not too good standing around in the cold afer carting luggage from the terminal.Unfortunately prior to booking there is no notification of the distance .”

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Posted 1 year ago

“Drop off was too far away from the airport it's usually door drop off.”

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Posted 1 year ago

“Waiting to be taken to the airport for 20 mins then on return had to wait over half hour for trip back even after calling them as soon as we came out of baggage collection. Won’t be using them again- better off parking yourself at the airport. Nice people but when you’re back off holiday you don’t need to be hanging about- not good!”

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Posted 1 year ago

Hi, thanks for your feedback. I have looked into when you arrived back, and several flights landed at the same time, meaning our busses had to do a few trips there and back to the airport to collect everyone.

Posted 1 year ago

“Really disappointed with In2CarParks and won't use again. The state of the mini bus we travelled in was atrocious - you could see daylight around the edge of the side door. Drop off to the airport was OK although you are dropped off quite a long walk from the airport itself. We had about a 25 minute wait on our return to be collected.”

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Posted 1 year ago

“Drop off too far from airport”

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Posted 1 year ago

“Not being picked up in car park opposite entrance. Would of willingly paid £4.00”

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Posted 1 year ago

“They ask extra money for airport transfer”

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Posted 1 year ago

Hi, thanks for your feedback. We offer a free transfer service to the airport drop off and pickup point. If you want to be dropped off / collected directly outside the terminal, we can do this, however, there is a small charge to cover the cost of the fee for the barrier charged by Liverpool airport.

Posted 1 year ago

“Dropped off in a carpark too far away from the Airport. A long walk with cases.”

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Posted 1 year ago

Hi, thanks for your feedback. Unfortunately, this is the airport's official drop off / collection location. We can drop you off closer to the terminal if required, which can be arranged when you arrive at the car park.

Posted 1 year ago

“Postcode did not take me to the door, only one tired minibus to take us to the airport, then dropped off a good 8/10-minute walk from the airport. will not book again”

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Posted 2 years ago

Hi, thanks for your feedback. The airport collection and drop off point is further away than we'd like. You can pay £4 though when you arrive at the car park, which is the fee for the barrier and we can drop you off outside the departure hall.

Posted 2 years ago

“Poor pick up service.I had to spend anopther 4 pounds from my pocket to arrange the pick up. When we collected the car it was full of bird pooh,and bit of food inside the car.”

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Posted 2 years ago

Hi, thanks for your feedback. We charge an additional £4 if you want to be dropped off and picked up directly outside the terminal. If not, we will drop you off and collect you from the official airport drop off and pick up point. There won't have been any food inside your car from ourselves, we do not eat whilst moving cars around the car park. For the bird droppings, sadly there is nothing we can do about this if a bird flying over calls on nature.

Posted 2 years ago

“Unfortunately my car was dented when left at in2carparks, I know it’s at the owners risk but being in a secure premises with cctv I would of thought they would of checked on the cars abit more or not parked them so closely together for someone els to dent my car when getting into theirs!! The woman on reception was lovely and helpful and pick up was good that’s the only big fault of my experience with them”

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Posted 2 years ago

“First time parking here as it was cheapest option but didn’t realise I had to leave my keys with them so gave myself a lot of time for my return just in case there was delays with my flight. When I called for pickup got yelled at because my car was in back as he wasn’t expecting me. The drop off and pick up far away and walking in dark late at night was ominous for two women doesn’t feel safe. Would never use them again next time I’d pay extra to park opposite the airport entrance. You can’t put a price on safety and convenience! If these things don’t matter to you then they are fine to use”

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Posted 2 years ago

Hi, thanks for your feedback. We could drop you off near the main entrance, there is an additional fee for this and it should have been avised to you when you arrived at the car park. In terms of arriving back at the car park, we keep an eye on your flight, so we know if you are delayed. If you put a time on that is later your car understandably would be brought out after the cars of an earlier arrival time.

Posted 2 years ago

“Waited for other people on return for 45 minutes”

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Posted 2 years ago

Hi, thanks for your feedback. Sorry to hear that you had to wait for 45 minutes to return to the car park. Our busses are making constant trips between the airport and the car park and if multiple flights land at the same time, it can cause a small delay as there are only so many people we can transport at a time.

Posted 2 years ago

“I have used in2CarParks for several years and never had a problem. This time I was dropped off a considerable way from the terminal, previously the drop off was outside the terminal. There was no mention of the change as I am elderly I found the distance was too much. There was no mention until I rung the office that I could have been dropped at the terminal. However I was picked up there upon my return, it costs extra which I do not have a problem with.”

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Posted 2 years ago

Hi, thanks for your feedback. Yes unfortunately we have had to change the drop off location, this is not something we wanted to do but were left with no choice from the airport. If you want to be dropped at the airport in the future, please let the drivers and reception know when you arrive at the car park and we will gladly take you to the terminal, there is just a small extra cost for this.

Posted 2 years ago

“I was asked to pay extra if I wanted to be dropped off at the airport?!?! Also my drivers door was damaged while in shortage”

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Posted 2 years ago

Hi, thanks for your feedback. This is due to a change of the drop off location at the airport. We are happy to drop you off at the free drop off location or outside the terminal which sadly incurs a charge from Liverpool Airport.

Posted 2 years ago

“Always use this company and was told we couldn’t be dropped off inside as we usually do so I offered to pay the four pounds for the barrier .On return I Agreed to pay it again to be picked up in usual place .But wasn’t aware I was paying it for three other family’s as well .I will not use this company anymore.”

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Posted 2 years ago

Hi, thanks for your feedback. I will check into this with the drivers who were working when you arrived back at the airport.

Posted 2 years ago

“Waited almost an hour in the pouring rain for the bus to pick us up driver said short staffed not acceptable”

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Posted 2 years ago

Hi, thanks for your feedback. Unfortunately, we had two staff members fail to arrive at work due to Covid which left us initially short-staffed whilst we arranged for cover. You shouldn't have been waiting an hour though as the bus is very frequent.

Posted 2 years ago

“Don't get me wrong on the way out it was fantastic. However on the return there was only 1 bus as someone had rang in.. We ended up waiting 1 hour to be picked up. It was very cold and late with 2 small children. The guy was very apologetic and we did feel for him but it was pretty poor service. Sorry.”

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Posted 2 years ago

Hi, thanks for your feedback. I'm very sorry to hear that you had an issue on your return journey with having to wait a long time to be picked up, this shouldn't have happened. I have looked into this and can see that on that evening, 2 other staff members had not arrived into work due to Covid as they were isolating. We are really sorry that you have had to have this poor experience on your return. We would like to offer you a complimentary parking space for the next time you fly from Liverpool airport. Please contact us before the next time you fly from Liverpool airport and we will get this arranged for you.

Posted 2 years ago

“Had phone call cut short when ringing for pick up, when minibus arrived there were approximately 25 people waiting, the driver was frantic and was the only person on shift. It took him 3 trips minimum to get everyone back almost 45 mins late”

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Posted 2 years ago

Hi, thanks for your feedback. I've checked into when you arrived back at the car park and there were two transfer busses going back and forth between the car park and the airport at this time. This would have been able to transport 25 people to the car park in well under 45 minutes. I'm sorry for any inconvenience in having to wait for the transfer bus.

Posted 2 years ago

“Was hidden away, not exactly the companies fault the guy working directed us thankfully. Was a bit cheesed off that I had to pay a pound a head to cover the costs for the minibus to enter and exit the airport car park. Should have been included in the price I paid upfront in my opinion.”

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Posted 2 years ago

Hi, thanks for your feedback. The optional charge of £3 per vehicle one time payment is a levy that the airport now charge to drive upto the terminal to drop you off. Some people want to pay this, and some others don't, that is why we keep it optional rather than forcing it into the price of the booking. If you didn't want to pay it, you would have been dropped at the free drop off that the airport provide, as you would have been advised when you arrived at the car park. The free drop off is about a 5 minute walk to the terminal.

Posted 2 years ago

In2CarParks is rated 4.6 based on 2,838 reviews